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Director, Student Accessibility Services

Queens University of Charlotte
Charlotte, North Carolina (US)
Salary will be based on qualifications and experience
Date posted
Jun 14, 2024

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Position Type
Administrative, Student Affairs, Disabled Student Services
Employment Level
Employment Type
Full Time

SUMMARY: The Director oversees Student Accessibility Services (SAS), one of several units housed within the Center for Student Success. This full-time position reports to the Associate Dean for Student Success.  The purpose of SAS is to provide equal opportunity to students with disabilities to ensure equal access to higher education programs, services, benefits and promote a welcoming campus environment for those requiring accommodations.  This unit supports students with disabilities and seeks to empower them to become their own and best advocates.  It also provides technical assistance and guidance to faculty about providing accommodations to students.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include

  • Coordinate services for students with temporary and permanent disabilities.
  • Receive, manage, and evaluate confidential disability documentation.
  • Determine student eligibility for services for classroom, housing, dining, and campus life accommodations.
  • Supervise the Access Coordinator.
  • Advise faculty regarding provision of academic accommodations; consult regarding accommodation implementation and fundamental alteration, promote compliance with legal responsibilities.
  • Coordinate with faculty, administrators, and key campus departments (such as residence life and campus services) regarding provision of approved accommodations.
  • Consult with students and third-party providers about reasonable accommodations on a case-by-case basis.
  • Arrange for assistive technology, texts in alternative formats, and other aides as needed to provide individualized accommodations for students.
  • Assess the effectiveness of SAS program services and activities.
  • Process disability-related complaints/grievances from students.
  • Develop and revise office policies and procedures as appropriate.
  • Maintain up-to-date knowledge on issues in the field and interpret court/government agency rulings and interpretations affecting services for students.
  • Provide disability awareness training for campus constituencies.
  • Communicate information regarding office services to students, parents, and the campus community.
  • Monitor office budget.
  • Ensure confidentiality of highly sensitive information including maintenance of student accommodation records.

Non-Essential Duties

  • Other duties and special projects may be assigned to meet department and university needs.

Experience, Knowledge & Skills Required

  • Knowledge of disability laws and implications for higher education including Section 504 of the Rehabilitation Act, Americans with Disabilities Act and Fair Housing Act
  • Ability to understand and interpret disability documentation
  • Knowledge of assistive technology and applications
  • Ability to work with diverse populations including sensitivity to the needs of individuals with disabilities
  • Excellent written, verbal, and presentational communication skills
  • Ability to work independently and as a member of a team
  • Strong organizational and follow-up and follow-through skills
  • Proven ability to safeguard sensitive and confidential information
  • Minimum of 3 years’ experience in disability services.
  • Master’s degree in counseling, rehabilitation counseling, special education or related field or equivalent experience and education.

Application Process

Does this sound like a good fit? Click here and then click on the green “I’m interested” button and submit:

  1. A cover letter addressing the position qualifications and experience
  2. Current résumé Salary requirements
  3. Contact information for three professional references.

Applications received by June 24, 2024 will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.


Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

  • Remain in a stationary position, most of the time. Exchange accurate information with co-workers and clients, frequently. Read reports, create presentations, use a computer system, most of the time  Communicate with co‐workers, clients and vendors, most of the time.  Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time.  Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly.  Exert moderate force to move objects, occasionally.  Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

  • Work in office environment, involving contact with students, faculty, staff, parents, and service providers.
  • Work has deadlines, multiple interruptions, high volume and may be stressful at times.
  • Occasional requirement to perform work in the evening and/or on weekends to achieve objectives of the position.

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.

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