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Senior Digital Library Account Manager

Association for Computing Machinery
10019, New York City (US)
90,000 - 100,000K Annually
Date posted
Jun 13, 2024

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A prestigious New York-based scientific society and scholarly publisher is seeking a full-time Senior Digital Library Account Manager to manage a portfolio of institutional customers for the organization’s electronic subscription products and services.

Duties include:

  • Oversight of a portfolio of institutional library accounts subscribing to the ACM’s publications database of scholarly content products and services
  • Preparation of detailed multi-institution price quotes for major accounts and effective, detailed explanation of organization’s various license models and pricing
  • Professional account management, support and outreach via email, in-person, telephone and other virtual communications
  • Clerical management of licensing and invoicing procedures and accounts receivables responsibilities
  • Basic technical customer support

Basic requirements:

  • Minimum of 3-5 years’ experience in a similar role for a scientific or scholarly publishing organization
  • Familiarity with Open Access (OA) publishing, associated rights and licensing, and some knowledge of global OA initiatives and funding models
  • Preferred familiarity with large international procurement processes
  • Experience with contract negotiations and management, including editing/redlining/trafficking Comfortable with delivering webinars/presentations/demonstrations to audiences both large and small
  • Strong attention to detail and time management skills
  • Self-motivated, team-oriented and positive, problem-solving mindset
  • Must be comfortable working with data
  • Ability to manage multiple projects in fast-paced environment
  • Excellent interpersonal communication skills

Successful candidates would preferably be based in person at the organization’s New York City headquarters, but remote employment candidates with exceptional qualifications will be considered.  Light travel is required for the position (20% maximum). 

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