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Senior CRM Administrator



Who We Are:



System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System Administration .

University Information Systems (UIS) provides technical services and enterprise applications to the University of Colorado’s four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting CU’s students, faculty, human resources employees, finance employees, and others.



Position Summary:

The Sr. CRM Administrator will be part of a dynamic team working toward building and implementing a strategic, constituent centric, and technological forward experience through system wide CRM initiatives. To achieve this, CU is purposefully growing capacity in a Salesforce enabled ecosystem which includes Education Data Architecture (EDA), Salesforce Student Success Hub, Salesforce Recruiting and Admissions, Digital Engagement, and Service Cloud. The Sr. CRM Administrator will provide support and solutions to support a variety of workstreams.

The Sr. CRM Administrator provides configuration, technical support, and software development in the area of Salesforce enterprise systems. This position works closely across functions and project teams on topics including, but not limited to: solutions architecture (including development, definition, and implementation), integrations support for Salesforce, application program interfaces (APIs), supports selection and creation of tools, and architectural templates and patterns.

Disclaimer: We are looking to fill 2 roles from this posting. One position will be project funded until 6/30/2026, which means that a department review of budget will be required to find budget to continue funding for the position.

Where You Will Work:

Remote – this role is eligible to work remotely within the United States.

Diversity and Equity:

The University of Colorado System Administration Office is committed to recruiting and supporting a diverse workforce. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans.

Duties & Responsibilities:

Duties and responsibilities of the position include, but are not limited to:

Primary Responsibilities
  • Responsible for development, configuration, design, functionality, and end-user support of the Salesforce.com platform.
  • Liaise with both technical and functional staff to plan, deploy, and support new customer relationship management (CRM) functions and related tools, working together to improve technology solutions.
  • Run daily technical operations related to CRM technology support.
  • Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
  • Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
  • Leverage declarative tools within the Salesforce platform, including flows and utility functions to support and serve users.
  • Support architectural and development guidelines and standard processes.
  • Manage the integration of applications connected to Salesforce.com
  • Identify process gaps and implement process changes.
  • Implement major architectural changes, including new object models
  • Work closely with Information Systems to build robust and scalable integrations and enterprise data models
  • Handle data migration and deployment, data imports, database de-duping, and cleanup.
  • Develop and refine Salesforce reporting
  • Uses current industry-accepted standards, best-practices, and tools to develop accessible, sustainable, and scalable code and products.
  • Manage release across Salesforce orgs, follow standard methodologies for environments and release architecture
  • Understand Salesforce app ecosystem, and provide recommendations on applications to meet customer needs
Secondary Responsibilities
  • Supports Project Management Office (PMO) projects as requested or assigned.
  • Independently handle and organize small to large sized projects
  • Assists in defining project scope, schedule, and outcomes for salesforce projects.
  • Interpret business requirements and write users stories
  • Participate in work intake and sprint planning
  • Create comprehensive technical documentation, including data mappings, data flows, process diagrams, and ERDs
  • Supports leadership team initiatives as requested or assigned.
  • Works with information technology (IT) counterparts on updating and developing systems and tools for maintaining and supervising infrastructure, maintaining data security, and improving up-time and availability.
Applications/Tools

Used:

Salesforce

Cherwell

TeamDynamix

MS Outlook

Pardot

Excel

GitLab

Gearset

Salesforce Marketing Cloud

PowerPoint

Zoom

SQL

SharePoint

MS Word



Managed:

Salesforce Sales Cloud

Salesforce Admissions Connect

Riva

Blackthorn.io

Salesforce Service Cloud

Salesforce Student Success Hub

Formstack





What We Offer:

Salary: The anticipated hiring range has been established at $90,000 - $93,000 .

CU System Administration takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the position, as well as the position’s scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.
  • No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
  • Disability, Life, Vision Insurance options.
  • Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
  • Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
  • Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
  • 4 weeks of parental leave to adjust to the joys of parenthood.
  • A tuition benefit program for you and/or your dependents.
  • Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
  • Many additional perks & programs with the CU Advantage .
Additional taxable fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits Guide .

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

Qualifications:

Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.
  • Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Three (3) years’ experience as a Salesforce CRM system administrator, which includes administration, configuration, and implementation
  • Salesforce Admin 201 Certification
Preferred Qualifications:
  • Salesforce Education Data Architecture Certification
  • Experience working with the Salesforce Education Data Architecture (EDA)
  • Experience with Salesforce OmniStudio
  • Experience deploying Salesforce tools in a university environment
  • Experience in applying Salesforce standard methodologies through all phases: initial design, system maintenance, security, data integrity, duplicates, backups, etc.
  • Experience with Agile project management
Knowledge, Skills, and Abilities:

To be successful in this position, employees will need to know the following:
  • Knowledge of Salesforce applications, administration, configuration, and information technology (IT) standards
  • Strong reporting background using standard reporting tools, including standard Salesforce reporting functionality
  • Ability to recognize key design, implementation, and process issues and proactively craft solutions.
  • Deep technical skills related to Salesforce and associated technologies, and the ability to learn and apply new technologies as needed
  • Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
  • Organizational skills to set and meet goals, run appointments, create schedules, coordinate and facilitate meetings, and make decisions
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details clearly
  • Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
  • Ability to produce effective written materials, organize resources and establish priorities
  • Ability to translate university organizational needs into functional user interface on Salesforce platform and create vital solutions as needs evolve.
  • Ability to efficiently support end-users with expertise and training.
  • Ability to implement and launch new Salesforce orgs and multiple Salesforce products, as well as serve as a domain expert for the Salesforce suite of services
  • Analytical and problem-solving skills to examine and summarize data and trends in order to resolve issues and produce results
  • Ability to resolve technical issues and explain solutions to technical and non-technical staff in a higher education setting.
  • Ability to discern requirements and perform thorough analysis to resolve appropriate design
  • Ability to work independently and as a team
  • Ability to be proactive in ensuring proper availability of systems/services
  • Ability to learn and apply new technologies
How to Apply:

For full consideration, please attach the following as separate documents to your application:

  1. A cover letter identifying the job specific minimum qualifications you possess
  2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.


Please ensure you check the “Job Specific Attachments” box next to each document on the “Required Documents” page of the application for the appropriate documents to be attached.

When to Apply:

For full consideration completed applications must be submitted by June 19, 2024 . Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*

Sponsorship Statement:

We are unable to sponsor applicants for work visas for this position.

Background Check Statement:

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement:

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu .

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