Scheduling Specialist III

Summary

The Scheduler III is a clinical support position that is required to answer patients calls which average 5,900 a month, 6,900 medical schedule messages, 500 my chart messages and average 3,000 bump patients averaging from 30 to 120 days out.

The ideal candidate will have customer service experience with excellent decision making skills, have three years of EPIC electronic medical records experience and will be bilingual in English/Spanish.

Job Duties

• Schedules, reschedules, and coordinates, patient appointments. Schedules follow up appointments and treatment plans
• Triages potential new patients by working with internal algorithms and clinical staff
• Interviews new patients via telephone prior to scheduling appointment
• Registers patients in Epic system.
• Verifies insurance for new and established patients.
• May greet patients in clinic and answers questions
• Schedules surgeries, outpatient appointments, and admissions as requested.
• Answers telephone and routes patient calls.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Assists with preparation of agendas, materials, meetings, etc.
• Assembles patient charts for next day visits; updates profiles on patients.
• Calls patients to remind them of their appointments.
• Performs other job related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Three years of relevant experience.

Preferred Qualifications

• Customer service experience and ability to have decision making skill set.
• Three years of EPIC experience.
• Bilingual in English/Spanish. Will be able to passed proficency test provided by college.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Requisition ID: 19651