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IT Program Analyst

Colorado School of Mines
Golden, Colorado, United States
Salary Not Specified
Date posted
Jun 11, 2024

Engineering a world of possibilities

Mines is seeking a talented IT Program Analyst to join our IT Business Operations team. In this role, you'll be at the forefront of technology, responsible for promoting, monitoring, and facilitating the review process of software, applications, and services for Mines.

As the primary staff member maintaining our software inventory, you'll play a pivotal role in ensuring that our team has access to the latest tools and resources they need to excel. Collaborating with all areas of IT, you'll be the go-to expert on what software, applications, and services are available and licensed for use, all while keeping a close eye on the day-to-day operations of the department.

In this role, you’ll assess and enhance our processes to drive even greater efficiency. For example, this position leads our departmental change advisory boards (CAB) for production system changes and facilitates the root cause corrective action (RCCA) process when unexpected issues arise. Plus, you'll play a vital role in managing contract renewals, extensions, replacements, and terminations, ensuring that they align with fiscal requirements, budgetary timing, and operational needs.

If you're ready to take your IT career to the next level and be part of a dynamic team shaping the future of technology at Colorado School of Mines, we want to hear from you! Apply now and become an integral part of our innovative IT department.

This is a hybrid position, with work taking place on campus in Golden, Colorado on Tuesdays and Wednesdays. For more about IT at Mines, please visit:

Specific Responsibilities:

  • Promote, monitor, and facilitate the process to review software, applications, and services for Mines.
  • Ensure that all requests are ushered through the process and completed in the timeliest manner.
  • Assist requestors with gathering the necessary information that is required to complete the review process.
  • Check for duplicate software and provide alternative solutions if there are comparable products already approved and available.
  • Provide training to IT and other campus groups regarding their role and responsibilities during the process.
  • Create and maintain an inventory of all software and applications at Mines.
  • Maintain a comprehensive understanding of the software, application, and server licenses at Mines.
  • Ensure that members of IT know what we are licensed for, how it can be used, and where it can be installed.
  • Provide support with license management and license distribution as needed.
  • Facilitate and manage a Pre-Change Advisory Board (pre-CAB) and main Change Advisory Board (CAB) that determines whether to implement proposed changes to a system or service.
  • Facilitate and manage a Root Cause and Corrective Action (RCCA) procedure for outages and degraded performance incidents.
  • Perform reviews of the oldest tickets assigned to IT and drive them to completion. Identify areas of inefficiencies with ticket routing to improve the customer experience.
  • Identify and develop ways of creating and updating operational processes for better efficiency.
  • Design scalable and sustainable IT department-wide practices.
  • Maintain competency and understanding of Mines procurement policies and procedures.
  • Purchase hardware, software, and services as necessary.
  • Manage and lead contract renewals, extensions, replacements, and terminations to meet fiscal requirements, budgetary timing, contractual demands, and operational needs.
  • Manage escalations with critical vendor relationships.
  • Communicate to all stakeholders affected by approaching contract expiration/termination dates and assist with renewals.
  • Establish and maintain a strong team-oriented relationship with the procurement office.
  • Identify and execute value opportunities with key vendor relationships.
  • Provide appropriate support and training to internal staff that manage individual vendor accounts.
Minimum Qualifications:
  • Bachelor's degree from a four-year college or university in IT Management/Administration, Computer Science, Business, Finance, or equivalent advanced technical training and experience. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 substitution.
  • 3+ years of professional experience facilitating business or governance processes.
  • Experience gathering information from customers, assessing their needs, and providing solutions that meet their requirements.
  • Experience managing a catalog or database of assets.
  • Excellent knowledge of common productivity programs for word processing, spreadsheet creation, and infographics tools.
  • Outstanding interpersonal skills and the ability to develop, maintain, and cultivate relationships with internal and external customers.
  • Ability to manage confidentiality in all aspects of work.
  • Ability to work in a dynamic environment and navigating ambiguity, while building a vision for future enterprise needs.
Preferred Qualifications:
  • ITIL Certification
Salary and Benefits

$82,300 - $93,200 annual salary

Mines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:
  • Flexible health, vision and dental care options
  • Generous sick/vacation time: 13 paid holidays per year – including a week-long winter break for entire campus.
  • Fully vested retirement plan on first day of employment, with generous employer contribution
  • Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
  • Free RTD Ecopass
All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the on-campus Recreation Center (fitness classes and training, swimming pool and more), equipment rentals through the Outdoor Rec Center, the Colorado State Employee Assistance Program (CSEAP), and backup child and elder care. Coming soon is an on-campus daycare center. For more information about benefits at Mines, go to .

How to Apply

Applicants must:
  • Complete an online application (personal information, demographic information, veteran status)
  • Upload a resume or CV
  • Upload a cover letter
This posting will close June 26, 2024 at 11:59 p.m. Applications will not be accepted after that date.

References will not be contacted until later in the selection process and you will be informed before that contact is made.

Mines welcomes everyone to our team; in your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know.

Successful Completion of a Background Investigation is Required for this Position.

About Mines & Golden, CO

When the world looks for answers, the world looks to Mines.

Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines’ scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 38 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2023).

Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds.

At the same time, Mines faculty members are pushing their fields in new directions, whether that’s manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 “Very High Activity” research institution by Carnegie, a notable feat for any university but particularly one of our size.

That size – roughly 7,000 undergraduate and graduate students – also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.

Community Alliance groups bring together employees for professional development, networking, cultural awareness and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus – nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.

And don’t get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails – and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.

Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world’s problems and educating the next generation of change makers? Are you an individual who values a diverse and inclusive community, where our different perspectives, experiences and cultures enrich the educational and work experience?

Look to Mines.

Equal Opportunity

Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses.

Mines’ commitment to nondiscrimination, affirmative action, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a diverse student body and workforce.

Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequity or concerns for safety.

Colorado's premier engineering and applied science university for 150 years and counting

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