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Insurance Program Specialist



The University of Maryland, Baltimore (UMB), Institute of Human Virology (IHV) THRIVE program is our outpatient Infectious Disease practice located at University of Maryland Midtown Campus. THRIVE is seeking an Insurance Program Specialist to coordinate all aspects of insurance for our HIV and HIV prevention programs. We are looking to make impactful differences in the lives of our patients and communities. This position will support both patients and staff by ensuring that patients are able to obtain and maintain the health insurance for which they qualify. This person will work alongside a team of social workers and other psychosocial support services and act as the primary point of contact for insurance matters at THRIVE. A goal of this position is to alleviate financial burdens that may cause patients to not engage in healthcare.

Benefits: Exempt Regular

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Primary Duties:
  • Assist in the management of the Insurance Program at THRIVE. Serve as point of contact for pharmacy billing and insurance issues. Think critically about all aspects of the health program to resolve questions and make decisions related to the program.
  • Develop and maintain system for patients’ overall health insurance recertification. Assist patients with applying for prescription assistance programs and complicated insurance navigation.
  • Organize operations for uninsured patient billing relating to labs and subspecialty appointments.
  • Organize health program activities that will increase health literacy among patients regarding their health insurance benefits. Liaise with social work team, community, healthcare agencies on a regular basis.
  • Develop and provide training to multidisciplinary staff.
  • Contribute to assignments and projects that require significant evaluation, originality, and ingenuity.
  • Make recommendations relating to program financial statements and budgets.
  • Provide routine and non-routine technical advice, problem solving assistance, and answer questions. Interpret program goals and policies and provide administrative support to the program team. Provide solutions to issues and judgment outside of pre-established guidelines or processes.
  • Prepare or assist in preparation of funding grant proposal and/or funding continuation from outside sponsors for program.
  • Perform other duties having a significant impact on the overall goals of program.
Qualifications :

Education: Bachelor’s degree in health-related field.

Experience: Two (2) years of experience in a healthcare field. Experience in program planning, coordination, or training is required. Experience with health insurance and HIV preferred.

Other: Related healthcare experience to program may be substituted for education.

Hiring Range: $58,000 - $65,000 (Commensurate with education and experience)

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu .

If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact HRDiversity@umaryland.edu . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

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