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McIntyre Library: Head of User Services and Instruction

Position: We seek an innovative and dynamic colleague to provide leadership and strategic direction for the library's instruction program and public-facing library services. This is a 12-month tenure-track library faculty position at the rank of assistant or associate professor commensurate with experience. Starting salary $65,000. This position directly supervises a highly capable and self-sufficient staff of four access and user services professionals and provides strategic direction for the library student employment program. This position provides leadership and direction for the library's instruction and subject liaison programs. As a member of the library faculty, this position participates in strategic planning, development of new initiatives, financial planning, and policy development. This position reports to the director of libraries. 

The successful candidate will demonstrate initiative and the ability to thrive in a changing and collaborative environment. Commitment to teaching excellence and to the University's equity, diversity, and inclusivity goals are essential. This appointment carries an initial two-year probationary appointment beginning with an anticipated start date in September 2024. 

Required Qualifications

  • Master's degree from an American Library Association accredited library and information science program.  
  • Excellent communication skills. 
  • Evidence of problem-solving and organizational skills. 
  • Experience providing public services in a library setting.  
  • Experience in library instruction.  
  • Professional experience supervising individuals or teams. 

  Preferred Qualifications 

  • Experience managing library public service operations, such as instruction, research services, and/or access services. 

Major areas of responsibility

Library Instruction Leadership 

  • Leads the development, implementation, and evaluation of the library's instruction program, including course-integrated, optional credit-based and other instruction 
  • Coordinates library faculty collaboration in planning, promoting, implementing, and assessing instruction program strategic directions and best practices. 
  • Manages the library liaison program, coordinating the distribution of disciplines among librarians and facilitating discussions about liaison activities and approaches. 
  • Maintains awareness of faculty and student information and research needs by developing professional relationships with members of the campus community. 
  • Keeps abreast of library instruction scholarship, new policies and standards, and internal training needs by facilitating professional development opportunities and discussion. 
  • Gathers instruction statistics and prepares annual reports. 
  • Coordinates and provides strategic direction for library research consultation services, virtually and in-person. 
  • Serves as liaison to assigned departments, consulting and collaborating with students, faculty, and staff to meet their information and instructional needs. 

User Services Leadership  

  • Supervises and provides strategic oversight for user services staff who manage main desk operations, equipment checkout, study room reservation and use, resource sharing/interlibrary loan, and course reserves. 
  • Leads development, implementation, coordination, and evaluation of library user services processes and procedures in collaboration with direct reports and other library colleagues. 
  • Anticipates user needs, explores emerging user services technologies, develops forward-thinking approaches to the delivery of user services.  
  • Fosters a collaborative environment that encourages innovation, accountability, and continuous improvement. 
  • Support the team's professional growth and development, ensuring alignment with organizational goals.
  • Collaborates with library colleagues to collect service statistics and deliver annual reports.  
  • Develops, reviews, maintains library emergency response plan in collaboration with library colleagues.  
  • Provides strategic direction for the library's student employment programs, developing and enhancing practices to infuse mentorship and high impact practices into the student work experience. 
  • Manages the student employment budget.  
  • Chairs the library student supervisors committee. 
  • Other administrative duties as assigned by the director of libraries. 



In alignment with the Library's Departmental Evaluation Plan: 

  • Participates in the library instruction program 
  • Serves on appropriate library, campus, and UW System committees. 
  • Pursues continued study, scholarly activities, and creative work. 
  • Participates in professional and service activities. 
  • Contributes to university and library equity, diversity and inclusivity (EDI) goals. 
  • Participates in department, library, and university planning. 


McIntyre Library is a team-based organization consisting of 10 faculty, 17 staff, and about 30 student employees. Additionally, we work collaboratively with library staff at the UW-Eau Claire - Barron County branch campus and with colleagues at the other Universities of Wisconsin libraries. We strive to be an inclusive and student-centered organization that values excellent service, innovation, collaboration, and the importance of flexibility and fun in our work. More information at

University and Eau Claire community

The University of Wisconsin-Eau Claire is recognized as a top comprehensive university in the Midwest and among the nation's most LGBTQ+ friendly campuses. We are a leader in faculty-undergraduate research and study abroad, and strive to reflect our core values of diversity, sustainability, leadership, and innovation. The campus is known for its natural beauty, spanning a winding river and abutting a 230-acre nature area.  The growing city of Eau Claire is 90 miles east of Minneapolis, with a population of about 70,000. The area features beautiful parks and trails, including 70+ miles of bike trails, strong public schools, a vibrant arts and music scene, a growing local food culture with an exceptional farmers market, and abundant recreational opportunities. 

Application Procedure

Please submit your application electronically, following the instructions found at: . Please create an account and login prior to applying. If you do not have a registered account, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, enter your "User Name" and "Password" and select "Login." Click the link to the Library: Head of User Services and Instruction position (Job ID #20957) and then click the "Apply Now" button to submit your application electronically. Your application will be considered complete when all required documents are attached and all required fields are completed. Please include the following in PDF format:

  • Letter of application
  • Curriculum vita
  • Unofficial graduate school transcript
  • Names and contact information for three professional references.

For additional information

  • Please direct questions regarding the submission of your application to Eva Peterson
  • Please direct other questions regarding the position and the search process to Kate Hinnant, Search & Screen Committee chair; 

To ensure consideration, submit your completed application by July 8, 2024. Screening may continue until the position is filled. 

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer.

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