Deputy Chief Information Officer, Infrastructure and Operations

Position, Department: Deputy Chief Information Officer, Infrastructure and Operations, Operations

Type of Position: Full-time Salaried, Exempt

Work Schedule, Hours per week: Monday-Friday, 8:00 AM to 5:00 PM, 40 hours per week

Pay Range: $114,700.00-$153,200.00 and determined based on relevant years of work experience.

Opportunity for hybrid schedule: Yes

Benefits Category: Full-time Benefits



Position Summary: The Deputy Chief Information Officer for Infrastructure and Operations (DCIO) is the most senior role in the Infrastructure and Operations (I&O) function within Information Services. This position oversees the management, operations, and maintenance of JCCC’s computing infrastructure, information systems, networks, data centers, hardware, software, and services supporting a broad portfolio of applications and business capabilities.

As a key member of the senior IT leadership team, this role contributes to the development and execution of the enterprise-wide IT strategy, ensuring that the I&O strategy is fully aligned to deliver compelling business value. The DCIO works with IS leaders and staff to measure, assess, adapt, tune, and continuously improve all information and technology-related service offerings, defining and evaluating KPIs for services and delivery teams. They evaluate the full lifecycle and flow of work for I&O efforts, using established governance processes to make timely, data-informed decisions about the relative priority of IT projects and investments.

The DCIO collaborates with the CIO, IS, and college leaders to drive digital transformation outcomes across the institution, balancing stability with innovation. They must cultivate relationships between service delivery teams and business teams, fostering a culture focused on delivering valuable services in support of the JCCC mission, vision, and values.

This position reports to the Vice President of Information Services & Chief Information Officer.
This position supervises the leaders of Enterprise Applications, Network & Data Center Operations, and Academic Technology Services (Classroom/Labs, Administrative Offices, & Cloud Architecture).

Required Qualifications:

• Bachelor’s Degree in Computer Science, Information Systems, Management Information Systems, or a technology-related field.
• Minimum of 8 years of relevant I&O management experience.
• Strong understanding of Enterprise Resource Planning (ERP) systems, operations, and processes. Experience with Ellucian Banner is preferred.
• Three or more years of leadership responsibilities, including strategy, budgeting, and staffing.

To be considered for this position we will require an application, resume, and cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.



Position Details: Job duties include but are not limited to:

• Set the mission, vision, and strategy of the I&O organization to maximize the success of business and IT enterprise initiatives.
• Introduce innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and employee productivity.
• Collaborate with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Work with key stakeholders to measure and prioritize technical debt remediation.
• Maintain successful stakeholder relationships with other IT and key business stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Create and align an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.
• Work with unit directors to develop and control the annual I&O budget to ensure it aligns with the overall strategic objectives of IT and the enterprise and is within plan. Create a culture of continuous cost optimization.
• Define, develop, and manage a comprehensive and integrated IT Service Management (ITSM) landscape based on best-practice processes, disciplines, and related toolsets. This includes delivering a comprehensive IT asset management program.
• Collaborate with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies the security strategy.
• Work with governance mechanisms to establish and monitor effective controls for the processes and functions performed by I&O teams. Support periodic reviews by audit teams and other risk-related functions as required.
• Design and develop a strong and diverse I&O leadership team, together with a reporting structure for the function.
• Work collaboratively with direct reports to support their career progression, nurture their development, and help them realize their potential.
• Improve IT resilience by executing strategies that enhance reliability, tolerability, and disaster recovery readiness.
• Track trends and provide direction on emerging technologies to incorporate into I&O products and services for successfully delivering overall IT strategy.
• Provide strategic direction and oversight for the full life cycle of IT systems, working closely with peers, and identify where common approaches, solutions, and shared platforms provided by I&O could drive efficiency.
• Experience building cloud management solutions, including software development, integration, and ongoing engineering aspects.
• Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management.
• Budget planning and financial management experience.
• Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them.
• Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, with employees highly engaged and satisfied.
• Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects, and modifying I&O’s target operating model.
• Developing governance practices to track and measure the quality of services and maintain service improvement plans.
• Experience in third-party management, working closely with sourcing and vendor managers.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.



About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator ( TitleIX@jccc.edu ), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov .

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu .

Advertised: 07 Jun 2024 Central Daylight Time
Applications close: