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Technology Support Specialist

Employer
St. Olaf College
Location
Minnesota, United States
Salary
Salary Not specified
Date posted
Jun 4, 2024

Job Details



Technology Support Specialist

Description


Position Title: Technology Support Specialist

Department: Library and Information Technology Services

Reports To: Director of Technology Support Services

Classification: Non-Exempt

FTE: 1.0

Salary: $22.15 -$24.75 /hr

Essential Job Duties:

1. Desktop Support and Education Services
  • Work with the Desktop team providing second-tier support for faculty and staff.
  • Respond to Helpdesk tickets and respond to users' phone and walk-in inquiries in a timely fashion.
  • Coordinate the installation of new faculty and staff hardware including physical setup, data transfers, special software installations, etc.
  • Work with faculty and staff to update operating systems and other software applications when we are not able to push the updates or push the updates has failed.
  • Install department and lab software

2. System Services
  • Assist the Desktop Systems administrators support and maintaining the public and residential hall lab facilities including system builds, software installations and maintenance, and lab setups.
  • Track down undocumented inventory changes using software tools and physical checking of last known locations.
  • Work with the desktop team to determine hardware and software for faculty and staff computers.

3. Supervisory Responsibilities
  • Hire, train, and supervise one to two student employees
  • Assist with the training of the Helpdesk student employee

4. Promote services and represent the libraries and IT, including creating media, planning & working at events, contributing ideas, and helping the Events and Engagement committee to make the libraries a welcoming place.

5. Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community

6. Complete and meet deadlines for required training and performance management cycle

7. Perform other duties as assigned

Work Schedule:

Term: Year Round

Shift: Monday-Friday, 8 AM to 5 PM; On-campus position with flexibility to work remotely occasionally with approval of the Associate Director of Desktop Services; occasional evening or weekend work as needed required; travel less than 2% of the work schedule, which includes local (Twin Cities metro area), regional and national travel.

Required Qualifications:

Education: Associate's degree, vocational training, or equivalent work experience

Experience: 1+ years' experience supporting operating systems including Windows and MacOS; 1+ years of experience installing and maintaining computers, printers, and peripherals

Preferred Qualifications:

Education: Bachelor's degree

Experience: Experience providing IT support in a higher education setting

Prerequisites:

Employment in this position is conditioned upon successful completion of a background check, which may include criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of a DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note that St. Olaf College reserves the right, at its sole discretion, to conduct periodic background checks.

Disclaimer:

This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time, with or without prior notice, by St. Olaf College.








About Us

Who We Are:

Founded in 1874, St. Olaf College is a residential, coeducational liberal arts college with approximately 3,000 students and 800 faculty and staff. The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, historic river town of 20,000 located 45 minutes south of culturally rich and diverse Minneapolis and St. Paul.

The college offers an academically rigorous, nationally ranked liberal arts education that fosters the development of the whole person in mind, body, and spirit and emphasizes learning in an inclusive and globally engaged community. We encourage applications from candidates committed to multicultural understanding and the enrichment of our diverse community.

The college offers a comprehensive benefits package, including a 9% retirement match, monthly contributions to a retirement healthcare account, contributions to eligible employees' health savings accounts, a significant tuition discount (up to an 80% reduction) at ACM and ELCA colleges and universities for employees' children, and generous paid time off. For a full review of the college's benefits, please see the summary of our benefits here: https://wp.stolaf.edu/hr/benefits/

To provide a safe and secure educational environment, St. Olaf College verifies the accuracy of all credentials presented by applicants and conducts a criminal background check on every new hire.

A summary of the Flexible Work Policy for staff: https://wp.stolaf.edu/hr/flexible-work-policy/

A link to our DEI page: https://wp.stolaf.edu/equity-inclusion/

A virtual campus tour: https://www.stolaf.edu/multimedia/play/?p=483

An overview of Northfield: https://wp.stolaf.edu/admissions/visit/northfield/

An overview of the Twin Cities: https://wp.stolaf.edu/admissions/visit/twincities/

The college strongly recommends that incoming students and new employees complete the primary COVID vaccine series before beginning their studies or work on campus, and that all members of our campus community remain up to date with COVID vaccines, per CDC guidance.

St. Olaf College is an equal employment opportunity employer. The College is committed to providing an inclusive and welcoming environment for all members of our community. With regard to its hiring and employment practices, the College prohibits all forms of discrimination and harassment based upon an individual’s legally protected status including race, color, creed, national origin, gender, gender identity, gender expression, sexual orientation, age, religion, disability, marital status, veteran status, or status with regard to public assistance.

For Staff Application Assistance:

employment@stolaf.edu
507-786-3068

For Faculty Application Assistance:
facultysearch@stolaf.edu
507-786-3356

Title IX Contact Information:
Pamela McDowell, Title IX and Section 504 Coordinator
1520 St. Olaf Avenue, Tomson Hall 180
Northfield, MN 55057
507-786-3465
mcdowell@stolaf.edu



To apply, visit https://fa-ewur-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/758/?mode=location





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Company

St. Olaf College

One of the nation’s leading liberal arts colleges, St. Olaf serves 3,000 students, ranks #1 among U.S. colleges for the number of students studying abroad, and celebrates carbon-free electrical power.  Its mission is to challenge students to excel in the liberal arts, examine faith and values, and explore meaningful vocation in an inclusive, globally engaged community nourished by Lutheran tradition.  The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, restored, historic river town of 20,000 located 45 minutes south of the Twin Cities.

A St. Olaf education embraces the entire undergraduate experience. Students learn not only in the classroom, but also in residence halls, rehearsal rooms, practice fields, worship services, student employment, and community organizations. These diverse learning opportunities work together to help students achieve a comprehensive set of college-wide learning goals.

At St. Olaf College we are dedicated to creating an inclusive and globally engaged community. We believe in fostering different identities, beliefs, and traditions because our differences make us stronger. St. Olaf strives to promote cultural diversity and multicultural understanding and create a campus where individuals of all backgrounds feel accepted and supported. We encourage applications from candidates committed to the enrichment of our diverse community.

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