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Scheduling Specialist I

Baylor College of Medicine
Houston, Texas, United States
Salary Not Specified
Date posted
May 29, 2024

Job Details


The Scheduling Specialist I is a clinical support position that is required to answer patients calls which average 5,900 a month, 6,900 med sched messages, 500 MyChart messages and average 3,000 bump patients averaging from 30 to 120 days out.

This position may transition to a hybrid work arrangement after training.

Job Duties
  • Books, coordinates, and reschedules patient appointments.
  • Registers patients in Epic system.
  • Verifies insurance of new and returning patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Calls patients to remind them of their appointments.
Minimum Qualifications
  • High school diploma or GED.
  • No experience required.
Preferred Qualifications
  • Prior Customer Service experience.
  • Bilingual in Spanish.
Requisition ID: 19558


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