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Assistant Director of Learning Support Programs for Supplemental Instruction (SI) - Student

Job Details

The Student Academic Success Center team focuses on creating spaces for students to engage in their coursework and approach to learning. Through academic coaching, tutoring and Supplemental Instruction, effective communication strategies, the Tartan Scholars program, accommodations for students with disabilities and language support for multilingual learners, we offer a wide variety of opportunities for students to deepen their understanding of who they are as learner, communicator and, ultimately, scholar. Student Academic Success values delivering a positive experience of student-centered support and resources while being equity-minded, asset-oriented and data-informed The Assistant Director of Learning Support Programs for Supplemental Instruction (SI) position is aligned with the delivery of cohesive academic support programs, specifically course-aligned support of Supplemental Instruction. The Assistant Director of Learning Support Programs for Supplemental Instruction (SI) will report to the Director of Learning Support and Advisor Development.

The Assistant Director of Learning Support Programs for Supplemental Instruction (SI) will be a creative and energetic team member with a passion for equity-minded leadership, coordinated student support through data-informed decision making, and a record of success providing student peer staff support. The Assistant Director of Learning Support Programs for Supplemental Instruction (SI) will provide leadership, supervision, and assessment of the SI Leader student staff of 2-3 Head SI Leaders and 45-55 SI Leaders members. This will include such tasks as: meeting with peer student staff supervisors; coordinating monthly peer student staff meetings; overseeing the Head SI Leader & SI Leader and observation schedule and tracking; creating, designing, and maintaining Canvas sites related to the peer student staff. This position will collaborate with the Director of Learning Support and Advisor Development and the Assistant Director of Learning Support Programs for Peer Tutoring on the composition and slate of course support offerings resourced through Peer Tutoring, SI or a combination of both. The Assistant Director of Learning Support Programs for Supplemental Instruction (SI) will partner with members of the learning support team in the coordination of the recruitment/selection, training, launching, professional development and evaluation of peer learning staff; and support the Director of Learning Support and Advisor Development in the management & delivery of the overall learning support program.

Core Responsibilities:
  • Supplemental Instruction (SI) Planning and Delivery – support the infrastructure of learning support service delivery, including, among others, recruitment, selection, training, supervision and evaluation of 2-3 Head SI Leaders and 45-55 Leaders; managing SI Leader observation scheduling, performing and tracking; creating and or maintaining relationships with the instructors and academic advisors of SI supported courses; management of SI attendance data tracking; support ongoing training and development of SI Leader staff; focused recruitment, selection, training and evaluation of SI Leader and overall peer learning staff.

  • Course-aligned Support - partner with the Director and Assistant Director of Learning Support for Peer Tutoring in several areas, including such activities as: data-informed decision making about the composition of course support through Peer Tutoring, Supplemental Instruction, or both; advisor and faculty communication and relationship building; partnering across campus to address course and subject matter resource needs.

  • Learning Support Team – partner on training course development and ongoing team peer staff team development; support the infrastructure of learning support service delivery, including, among others, onboarding, and orientation of peer learning staff; creating and maintaining Canvas sites related to SI student staff or all peer learning staff as appropriate;

  • Course-aligned Support Logistics Management – administrative support of SI initiatives including timecard process and approval in Workday; meeting reminders; attendance tracking, etc.; collaborate with Success Operations Team to manage logistics for programs and services under individual purview.

  • Success Center Responsibilities – curate Learning Support content for Academic Success Center communications and campus partner requests; participate in staff meetings and professional development opportunities; contribute to representation of the Student Academic Success Center at university-wide and campus partner events; provide short-term reception coverage as needed

  • University Service -Actively engage in service to the University community, as evidenced by committee participation at university wide events and initiatives that provide both professional and personal development while engaging in the life of the university.

Inclusion and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of diverse audiences. We are looking for someone who shares our values and who will support the mission of the university through their work.

  • Education: Bachelor’s degree in education, leadership, sociology, psychology, human relations, or related field

  • Experience: 3-5 years of relevant work experience with students, peer staffing models or student services. Strong oral and written communication skills

  • Licenses or certifications: Have attended or be willing to attend International Center for Supplemental Instruction Supervisor Training, University of Missouri-Kansas City

  • A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Preferred Qualifications:
  • Education: Master’s degree in education, higher education, leadership education or development, or similar field

  • Experience: 3-5 years of progressive responsibilities in an academic support environment.

  • Licenses or certifications: Certified Supplemental Instruction Supervisor through the International Center for Supplemental Instruction, University of Missouri-Kansas City

  • Successful background check

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!


Pittsburgh, PA

Job Function

Academic Program Administration

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis


More Information:
  • Please visit Why Carnegie Mellon to learn more about becoming part of an institution inspiring innovations that change the world.

  • Click here to view a listing of employee benefits

  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

  • Statement of Assurance


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