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Support Services Assistant/Driver

Mount Holyoke College
South Hadley, Massachusetts, United States
Salary Not Specified
Date posted
May 29, 2024

Job Details

Job no:


Position Title:

Support Services Assistant/Driver

Faculty or Staff:


Full Time or Part Time:

Full time

In-Person, Hybrid, or Remote:


Minimum Starting Rate of Pay:


Rate of pay commensurate with experience

Start Date:


Job Description:

The Facilities Management department supports the administration, faculty, staff and students in the quality planning and development of facilities projects that support our mission. Our talented staff of approximately 140 FTEs (Cleaning, Mechanical Trades, Central Heating Plant, Grounds, Carpentry, Stockroom, EH&S, Fleet Services, and Mail Services & Duplication) are responsible for more than 2,000,000 SF of property in over 60+ major buildings and for maintaining more than 300 acres.

The Support Services Assistant/Driver supports the daily operation of the Mail and Copy Centers. The Support Services Assistant/Driver receives and sorts all faculty and staff mail and packages from all carriers. Deliver faculty and staff mail and packages to campus locations, including the science center. The role also processes print and copy jobs in the Copy Center. The Support Services Assistant reports directly to the Manager of Mail and Copy Services Manager.

Duties / Responsibilities -

•Receives and sorts all faculty, staff and student mail and packages; prepares that mail for delivery to campus locations from internal mail, USPS, UPS, FedEX Ground and FedEX Express. •Processes outgoing mail utilizing a computerized postage meter, including weighing and rating all classes of mail.
•Drive college owned vehicle in order to deliver faculty, staff and administrative mail and packages to designated campus locations occasionally as needed.
•Processes and enters billing charges for daily incoming business reply mail.
•Processes and researches shipments through other private carriers’ software applications. •Provides guidance to student employees to ensure the orderly completion of tasks and smooth flow of customers.
•Reviews postage balances in the meter and in physical stamps. Advises the Mail and Copy Services Manager regarding balances.
•Advises departments on the most cost effective mailing options.
•Resolves lost package issues with members of the community.
•Assist with customer service as the front service counter.
•Safety training as required.
•Other duties as assigned.

Minimum Qualifications -

•At least 3 years of experience working in mail services or distribution
•Strong attention to detail
•Commitment to customer service and diplomacy; including strong interpersonal skills
•Possesses integrity, ethics and respect for confidentiality
•Ability to work in a fast-paced, multifaceted organization
•Proficiency with using software including database, electronics and Microsoft products
•Able to work in a team environment, as well as individually
•Demonstrated ability to multi-task several assignments at the same time

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants:

Apply online; application materials must include:
  • A cover letter summarizing interests and qualifications

  • A complete resume or curriculum vitae

  • For faculty positions, statements on mentoring, teaching, and research will also be required.

Mount Holyoke College is an Equal Opportunity Employer (EOE)

Mount Holyoke College, the leading gender-diverse women’s college, is dedicated to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are a diverse community of staff, faculty, and students, united in our mission to offer an intellectually adventurous education in the liberal arts through academic programs that are renowned internationally for their cross-disciplinary excellence, experiential approach, and commitment to diversity.

Mount Holyoke College is a welcoming and inclusive environment that values and respects individuals of all backgrounds. As an EOE, we encourage members of historically underrepresented groups or nontraditional backgrounds to apply for open positions at our institution. The College has a long-standing tradition of providing women and other historically underrepresented groups with access to an innovative educational experience that prepares students for purposeful leadership by integrating hands-on opportunities into the curriculum. We firmly believe that diversity enriches our community and enhances our ability to prepare students for success in an increasingly globalized world.

We are dedicated to providing equal opportunities for all qualified applicants and to building an exemplary workforce that reflects the diversity of our student body and the communities we serve. Our ultimate goal is to produce graduates who are capable of engaging thoughtfully, effectively, and boldly with the world.


Mount Holyoke College

Located in South Hadley, Massachusetts, Mount Holyoke College is a highly selective, nondenominational, residential, research liberal arts college for women that is gender diverse and welcomes applications from female, transgender and non-binary students. Mount Holyoke is renowned for educating women leaders, from medical pioneers to Pulitzer Prize–winning playwrights. The oldest of the Seven Sister colleges, we are a noted leader in liberal arts education with a mission grounded in the conviction that women can — and should — make a difference in the world.

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