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Northern Kentucky University
Highland Heights, Kentucky, United States
Salary Not Specified
Date posted
May 24, 2024

Job Details

Posting Details

Position Information

Working Title

Student Financial Assistance

Compensation Title

Position Number

Position Status

Work Schedule

M-F 8:15-4:30 – some evenings and weekends as needed throughout the year.

Hours per Week
37.5 hours, additional hours as needed throughout the year

Months per Year

Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position

The coordinator position in the Office of Student Financial Assistance will provide advice to students and parents on the availability of federal, state, and institutional aid programs. This includes assisting students from the application process to the delivery of aid.

This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents, and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300.

This position also supervises the client service area and monitors the ongoing needs of students and parents.

Primary Responsibilities
  • Provides leadership and program management over an assigned area of specialty. Specialization assignments may include Supervise Phone Agents, including the hiring, training, and supervision of this group

  • Deliver exceptional student service in person, on the telephone, and via email to support all students (face-to-face and online)

  • Serve as the lead point of contact for state grant programs and tuition waivers (review, reconcile, and process aid)

  • Assist the Associate Director of Customer Services and Training with the creation, implementation and execution of the annual communication plan for the Office of Student Financial Assistance.

  • Interpret and adhere to federal, state, and institutional financial aid rules and regulations

  • Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.

A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.

Must have strong communications skills (both oral and written).

Ability to work with many different personalities.

Must have a strong attention to details and have good computer skills and knowledge.

Minimum Education
Acceptable Equivalency

Preferred Education
Bachelor's Degree

Minimum Experience
2 years

$37,128 minimum/annually

Pay Grade

Posting Detail Information

Requisition Number

Job Open Date

Job Close Date

Open Until Filled

Quick Link

Is this an internal only posting?

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. References


NKU is a growing metropolitan university of more than 16,000 students served by more than 2,000 faculty and staff on a thriving suburban campus near Cincinnati.

Located in the quiet suburb of Highland Heights, Kentucky—just seven miles southeast of Cincinnati—we have become a leader in Greater Cincinnati and Kentucky by providing a private school education for a fraction of the cost. While we are one of the fastest-growing universities in Kentucky, our professors still know our students' names.


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