Non-Credit Instructor - Customer Service & 21st Century Skills
- Employer
- Columbus State Community College
- Location
- Columbus, Ohio, United States
- Salary
- Competitive Salary
- Date posted
- May 24, 2024
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- Position Type
- Faculty Positions, Vocational & Technical Fields, Administrative, Academic Affairs, Curriculum & Instructional Development
- Employment Type
- Part Time
Job Details
Compensation: $40.00
Job Summary
The Customer Service & 21st Century Skills Noncredit-Instructor role is essential to our accelerated workforce development training programs. As an instructor, you will bring our curriculum to life using inclusive facilitating practices to meet the needs of each student. Our curriculum covers a variety of essential concepts, preparing students for entry-level customer-facing positions in various industries. Additional duties include tracking attendance, grading assignments, partnering with program staff, and fostering an inclusive and supportive learning environment. Join us in shaping the future of customer service through your expertise and dedication as a noncredit instructor.
ESSENTIAL JOB FUNCTIONS
Instruction & Program Support
Facilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics, including:
- Providing a comprehensive overview of customer service principles
- Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions
- Enhancing understanding of customer needs and expectations
- Promoting problem-solving skills and conflict-resolution techniques
- Developing proficiency in handling customer inquiries and complaints with a customer-centric approach
- Ensuring awareness and adherence to company policies and procedures
- Improving product knowledge and service delivery
- Utilizing technology tools, including Microsoft Office applications, for workplace excellence
- Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals
- Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements.
The Instructor is responsible for assessing student progress and providing feedback and support throughout the program. This includes:
- Utilizing effective assessment techniques to measure student progress and performance.
- Providing timely and constructive feedback to guide students' learning journey.
- Determining and submitting grades in accordance with college policies.
- Maintaining accurate and confidential records.
- Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator.
- Demonstrating punctuality, attendance, and a professional work ethic.
- Taking on additional responsibilities as needed to contribute to student success and overall team goals.
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
- Bachelor's or Master's Degree in a relevant field
- Two (2) years of teaching experience or instructional experience
- Strong focus on customer service and instructional methodologies
- Relevant certifications in customer service and instructional design
- State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
- Typical office/academic environment. Regular exposure to moderate noise is typical in business offices. Must travel to various Columbus State campuses and client sites.
Full Time/Part Time:
Part time
Union (If Applicable):
Scheduled Hours:
20
Additional Information
In order to ensure your application is complete, you must complete the following:
- Please ensure you have all the necessary documents available
when starting the application process. For all faculty positions
(Instructor, Annually Contracted Faculty, and Adjunct), you will
need to upload an unofficial copy of your transcript when
completing your aplication.
- Prior to submitting your application, please review and update
(if necessary) the information in your candidate profile as it will
transfer to your application.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
Company
At Columbus State Community College, we pride ourselves in being Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. By joining our team, you will contribute to our mission to educate and inspire an entire community of learners. Together we can change lives and help our students achieve their goals.
Our Work Culture
We are teachers, administrators, and staff members committed to a common goal: student success. We believe that fulfilling lives are grounded in self-awareness and continuous learning. We embrace bold ideas, lead by action and example, and recognize that more can be accomplished together than alone. We believe that a community college needs to look like the community. With that in mind, we are a proud reflection of the demographics of Central Ohio, and we leverage the College’s rich diversity to strengthen our community and increase regional prosperity.
About the College
With an annual enrollment of 45,000 students, Columbus State Community College is the largest community college in Ohio and among the largest community colleges in the nation. The College offers more than 300 associate degrees and certificates, making it an entry point to higher education and the workforce.
This is possible in large part thanks to the 2,500 dedicated employees who share their knowledge and experience. In addition to the downtown Columbus campus and the Delaware campus, Columbus State has six Regional Learning Centers as well as Industry Sites and Educational Partner Sites located throughout the region.
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