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Loan and Accounts Receivable Collection Specialist

Dartmouth College
Hanover, New Hampshire, United States
Salary Not Specified
Date posted
May 24, 2024

Job Details

Position Details

Position Information

Posting date


Closing date

Open Until Filled


Position Number


Position Title

Loan and Accounts Receivable Collection Specialist

Department this Position Reports to

Campus Billing and DartCard Services

Hiring Range Minimum


Hiring Range Maximum


Union Type

Not a Union Position

SEIU Level

Not an SEIU Position

FLSA Status


Employment Category

Regular Full Time

Scheduled Months per Year


Scheduled Hours per Week



M-F 8:00AM-4:00PM

Location of Position

Hanover, NH
McNutt Hall, 107B

Remote Work Eligibility?


Is this a term position?


If yes, length of term in months.

Is this a grant funded position?


Position Purpose

To provide key accounting and administrative support, which facilitates the operation of the Campus Billing and DartCard Services loan, accounts receivable and collection programs. To perform the day-to-day processing of departmental cash deposits, disbursing funds for reimbursable expenses, issuing of cash advances, petty cash and change funds.To provide frontline customer service for cashiering, student and non-student accounts and loan receivables.


Required Qualifications - Education and Yrs Exp

Associates plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Two years of customer service, financial/accounting administration or other directly related experience
• Fast paced customer service experience
• Experience with integrated database software
• Accounts receivable and collections experience.

Skills & Knowledge
• Excellent attention to detail, accuracy and organization
• Working knowledge of financial and accounting procedures and practices.
• Ability to effectively communicate in writing and on the phone to all customers and staff, with strong customer service and listening skills.
• Knowledge of integrated database software and information systems for student financial and academic data
• Proficiency with Microsoft Word and Excel.
• Ability to adhere to and interpret federal regulations and College policies
• Problem solving, resolution and analytical skills and the ability to prioritize and manage time.
• Able to work under pressure of time constraints and ability to multi-task
• Projects a professional image and uses proper telephone and email etiquette
• Ability to maintain confidentiality of sensitive information.

Preferred Qualifications

Department Contact for Recruitment Inquiries

Kathryn Page

Department Contact Phone Number


Department Contact for Cover Letter and Title

Kathryn Page

Department Contact's Phone Number


Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Not an essential function

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

Additional Instructions

Quick Link

Key Accountabilities


Loan Programs -
Administers various assigned programs and/or accounting functions of the Loan Program such as, loan note processing, exit interviews, daily review of interfaces to external software system, credit check and co-maker processing. Loan programs include: student loans, Coed, Fraternity and Sorority Loans, and Employee Mortgages.
• Processes loan payments/refunds and provides monthly summaries of loan activity.
• Organizes and produces accurate and timely reports and information from fairly complex data.
• Processes data received electronically and produces electronic data for customers and third parties.
• Review loan interface processing (advances, holds, and awards).

Percentage Of Time



Accounts Receivable and Collections -
• Works to collect student loan and receivable (non-student and student) payments on past due accounts. Involves both written and telephone contact with customers (students, alumni, non-students, companies, etc) on a regular basis.
• Coordinates, uploads and maintains monthly accurate billing transactions.
• Sends out monthly non-student billing statements with appropriate supporting documentation.
• Based on department policy and procedure, negotiates payment plans and provides counseling on options available and recommends when efforts should be taken to next level.
• Processes forbearance, deferment, and cancellation requests for loans.
• Place and maintain all past due holds based on enrollment. (transcript and check in holds)
• Maintains confidential files and supporting documents of account data, Dartmouth clientele accounts and related correspondence.
• Monitor all accounts placed for collection with outside agencies and legal firms. This starts with providing the essential information to the outside collector, involves regular monitoring of effort and results, insuring all activity related to the placements is accurate, and retrieving accounts when agency is unsuccessful.
• Performs extensive searches through the internet, for borrowers that have stopped communication with the loan office. Interacts with various campus offices and outside agencies to obtain necessary information for effective collection of accounts. This may include the Alumni Office, Deans, Registrars, within and outside the college, and any other relevant campus or company contact.

Percentage Of Time



Cash and Check Accounting -
• Receives and disburses funds in accordance with College policies and procedures governing cash transactions. Insures adherence to established internal control measures relating to all cashiering functions.
• Prepares bank deposits for funds received in the Financial and Card Services functions. Audits checks and payment slips for accuracy, stamps checks with corresponding department code and processes checks through endorser machine.
• Makes daily bank deposits of checks and cash and replenish the cashier’s petty cash fund.
• Prepare journal entries for recording cash activity, clearing of advances, and processing corrections for reclassifications and security rule violations.

Percentage Of Time



Coordination/Communication -
• Effectively coordinates the interface between the various Financial Aid and Registrar Offices and other key service providers.
• Recognizes technical issues and notifies technical support (liaison) for resolution and follow-up.
• Collaborates with team to routinely standardize current processes and continually seeks process improvements to ensure consistency and accuracy.
• Cross trains with other team members to assure adequate coverage, accurate and consistent information and timeliness.

Percentage Of Time




Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.


Performs other duties as assigned
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this employment opportunity?
    • Current Dartmouth employee (Please specify full name below)
    • Word of mouth
    • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
    • email outreach
    • Recruiter (Please specify full name or event below)
    • abilityJOBS
    • Chronicle of Higher Education
    • Glassdoor
    • Handshake
    • HigherEdJobs
    • Indeed
    • Inside Higher Ed
    • LinkedIn’s Job Board
    • RecruitMilitary
    • Dartmouth’s Job Board (
    • Other (Please specify below)
  2. If you would like to add more information to your answer, please specify here:

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents


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