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Network Technician

SUNY Cortland
Cortland, New York, United States
Salary Not Specified
Date posted
May 24, 2024

Job Details

Position Details

Position Information

Budget Title
Lead Programmer/Analyst

Campus Title
Network Technician

Academic Affairs, Division of

Networking and Telecommunications

Staff Sub-Type
Staff & Administration

Salary Level

Salary Range
$55,200-$60,200 (Depending on Experience)

Position Effort

If Part-Time, enter FTE:

Is this a temporary position?

If Temporary, enter End Date:

Position Summary

As a member of the Networking and Telecommunications team this position provides technical support: install, troubleshoot, and repair the college’s networking and telecommunications infrastructure. Run hardware and software diagnostics, identify, and resolve problems. The person in this position will also assist senior staff members with testing and analysis of all elements of the network infrastructure, including server, software, and communication devices. This position will serve as backup support to other Networking and Telecommunication Services areas.

To view the complete job description, please click on the following:—0bda6c5ff1a4fa0361a03f884ff9e96e5d36288a

Major Responsibilities

Primary Technical Responsibilities
  • Assist with maintaining network and telecom systems in use at SUNY Cortland and its satellite locations. Identify and resolve performance problems, failures, and other issues that arise within these systems. Mitigate the root cause of service interruptions and effectively utilize vendor service contracts.
  • Maintain operation of campus network UPS systems.
  • Monitor network systems and respond to problems, alerts, and alarms. Respond to daily network and telecom help tickets.
  • Provide technical support to network users and help nontechnical people understand and use complex equipment and software. Interface effectively with customers and other members of the IR team.
  • Follow project plans and designs to implement new systems and networks and meet specific project needs such as schedule, performance, and cost. Assist with installing, configuring, and resolving conflicts among hardware and software systems used to provide new network services. Support network and telecom needs of campus construction surge efforts.
  • Perform routine preventative maintenance on networking equipment and spaces including keeping network closets clean and orderly.
  • Coordinate infrequent small installations of structured cabling with assistance from other campus resources.
  • Respond to after-hours network emergencies on occasion.
  • Promote active communication between functional users and team members. Contribute appropriately to conversations and meetings. Accurately prepare written and verbal correspondence that is clear, effective, and professional.
  • Effectively communicate project timelines, readiness and status updates to the director and functional users on a regular basis.
  • Communicate effectively with manufacturer’s technical support and help desk personnel for support assistance.
  • Document procedures, diagrams, and enhance network documentation of the campus LAN and Internet, IP address management, edge security equipment, wireless systems, telecommunications systems, and UPS units.
  • Audit network equipment inventory to verify status, location, and age.
  • Maintain and review a centrally located repository of documentation. Repositories can include the Help Center ticketing system and project management application (currently Team Dynamix), asset management tracking system, N&T shared drive and other office tools. Provide feedback and recommendations to improve organization’s documentation systems and processes.
  • Configure and support evolving network security technology building on the ISE security framework, including evaluation of benefits of advanced features.
  • Maintain knowledge of SUNY Cortland, State of New York, and Federal information security policies: FERPA, GLB, Red Flag, PCI, and any relevant records retention policies. Report any misuse or security vulnerability to the Security Officer.
Professional Development
  • Continually update technical knowledge and skills by attending in-house and external trainings, professional conferences, reading manuals, and being proactive by assessing new applications.
Functional and Supervisory Relationships
  • Reports to Director of Networking and Telecommunications.
  • Works closely with Senior Network Technicians and other members of Information Resources.
Required Qualifications
  • Associate’s degree and at least one year of relevant network experience or in lieu of degree, three years of full time directly related network experience;
  • Field work experience with maintenance of network systems including installation; termination, testing, and troubleshooting;
  • Valid driver’s license.
Preferred Qualifications
  • Work experience with maintenance of structured cabling systems including installation, termination, and testing of network cabling.
  • Experience related to a Cisco networking environment including Cisco switches, phones, and wireless devices.
  • Experience supporting a higher education campus network environment.
  • Relevant technical network certification such as Cisco CCST or similar.
Knowledge, Skills, and Abilities (KSA’s) (These are not minimum qualifications, but KSA’s needed to successfully perform the responsibilities of the position. E.g. attention to detail)
  • Demonstrated technical troubleshooting skills in relevant networking and telecommunications technologies, including presenting and exchanging technical information with other technicians.
  • Demonstrated ability to work in a team and with a high degree of independence and to be self-disciplined with the ability to handle priorities within multiple simultaneous tasks.
  • Strong customer service skills requiring a high level of diplomacy and professionalism.
  • Evidence of interpersonal, communications, and writing skills sufficient to provide excellence in service to campus community members at all levels of the organization.
  • Demonstrated commitment and ability to stay current and learn technology related to the position.
EEO Statement

The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Job Close Date

Posting Detail Information

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Review Start Date

Open Until Filled

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Special Instructions

Special Instructions to Applicant

Special Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Are you currently employed by SUNY Cortland? If so, please indicate what type of employee.
    • UUP Professional
    • UUP Faculty
    • Management Confidential
    • Research Foundation
    • Represented by CSEA, PBANYS or PEF
    • Full Time Lecturer
  2. Do you have a valid driver's license?
    • Yes
    • No
Documents Needed to Apply
Required Documents
  1. Curriculum Vitae or Resume
  2. Cover Letter
  3. Professional References Contact Info. ONLY (minimum of 3)
Optional Documents


 SUNY Cortland

From your first steps on campus, you’ll feel the spirit of Cortland. It’s an energy that extends from the classroom to competition to the community.

SUNY Cortland stands out as one of New York’s top public universities — a medium-sized school that offers academic strength across 68 majors, a high quality of student life and a degree that pays back graduates.

Reputations in teacher education and health-related majors laid the foundation for exciting new programs related to business, natural sciences, the arts and specialized professional fields.

Our students, faculty and staff members are invested in the world around them. Whether it’s a class assignment, independent research or a passion project, Red Dragons look to make a difference.

With more than 1,400 employees, we are the leading employer in the City of Cortland and in Cortland County, and we’re also one of the most desirable places to work.

Job seekers will find competitive salaries, outstanding benefits and an invigorating work environment with full access to Cortland’s exceptional recreation and fitness facilities, library and other resources.

We offer full- and part-time employment in academic, administrative and staff positions, plus a wide range of employment opportunities for undergraduates and graduate students, including graduate assistantships.

Also offering employment opportunities on campus are two affiliated organizations, Cortland Auxiliary and the Research Foundation of SUNY.

Cortland Auxiliary is a private, not-for-profit organization that provides the SUNY Cortland community with food services and the Campus Store, to name a few. 

The Research Foundation for SUNY is a private, nonprofit educational corporation that administers externally funded contracts and grants that support research and discovery for and on behalf of SUNY Cortland. The Research Foundation offers professional, research, day care, tutoring and clerical employment opportunities.

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