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Financial Aid Outreach Specialist (2 positions)

Columbia Basin College
Pasco, Washington, United States
Salary Not Specified
Date posted
May 22, 2024

Job Details


Columbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.

CBC seeks a Financial Aid Outreach Specialist who is passionate about student success, developing relationships, creating impact, and inspiring students for the future. The Financial Aid Outreach Specialist will need to be flexible with their schedules to meet the changing demands of students and their families and be able to think on their feet to deal with ambiguous situations. The position is focused on educating students, families, communities and schools about the Free Application for Federal Student Aid (FAFSA) and Washington Application for State Financial Aid (WASFA) (financial aid applications), the importance of filling out these forms, while walking students through the process and answering any questions with the end goal of more students enrolling in post-secondary education. This position is collaborative and will be capable of navigating a variety of audiences, driven to help students envision the possibilities of higher education. This position will work with the schools and within assigned high schools, the CBC Campus community and community events. This position reports to the Assistant Director for Student Recruitment.

This position closes on June 6 , 2024 at 11:59 PM PST . The College will conduct initial interviews with selected candidates via Zoom and will conduct on-campus interviews with finalists.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Ashley Jordan at or (509) 542-4567.

Primary Responsibilities
  • Contribute to the development and implementation of a financial outreach plan for the K-12 system that includes state and federal financial aid, scholarships, and financial literacy;
  • Represent CBC by interpreting and communicating complex financial aid, waiver and scholarship information in easy-to-understand language to prospective college students and their families;
  • Provide individual counsel and advice to students and/or parents in person, through email and over the phone, related to the full process of applying for, receiving and utilizing financial aid and scholarships;
  • Develop and present inclusive and accessible information financial aid sessions for various in-person, hybrid, and virtual-only recruitment and outreach efforts;
  • Identify creative and innovative ways to reach students and families, with special attention to reaching historically underserved communities and first-generation college students with the end goal of more students enrolling in post-secondary education;
  • Engage in other outreach as appropriate with students and families, announcements on school intercoms and social medial channels, outreach to recent high school graduates as peer messengers, and events at school, college or career fairs;
  • Partner with high school personnel to create meaningful and effective communication and marketing content as part of a service-based recruitment programming in the high schools; have a thorough knowledge of federal financial aid policies related to Title IV and solid understanding of available resources;
  • Utilize data maintained by the student achievement council to conduct targeted outreach to high school students;
  • Interface and collaborate with K-12 administration, counselors, instructors, school district principals, specialized staff and support staff as necessary and appropriate to ensure a coordinated financial aid outreach effort;
  • Complete monthly outreach and recruitment reports;
  • Completes assigned special projects and/or program responsibilities based on operational necessity and individual experience and skills;
  • Participate in professional development to stay current in professional field; and
  • Perform other related duties as assigned.
Required Qualifications
  • Bachelor’s Degree from an institutionally accredited college or university;
  • Experience with large group presentations/training; and
  • Must have or be able to obtain at the time of hire, a valid driver’s license and be insurable.
  • Bilingual and bi-literate in Spanish and English is required for 1 of the 2 openings
Preferred Qualifications
  • At least one (1) year (consecutive 12 months) of experience in student services or related education experience;
  • Bilingual and bi-literate in Spanish and English; and
  • Experience working with and supporting underserved students including low income, first-generation, and students of color.


Accuracy : Monitor accuracy of own work; recognize and corrects errors; maintain accurate records; accomplish tasks thoroughly through concern for all the areas involved, no matter how small;

Resourceful & Entrepreneurial : Consistently focus on end results and find most effective way to achieve goals and objectives; act on opportunities; take calculated risks; generate non-routine, non-traditional actions to overcome obstacles and achieve results;

Problem Solving Skills : Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics;

Willingness to Learn: Open to learning new methods, obtaining certifications, attending training; participate in cross-training opportunities when assigned; suggest and/or researches new methods; proactively look for training opportunities that would better the position and/or department;

Oral & Written Communication : Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Student Centered: Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Support for Diversity, Equity and Inclusion : Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Accountability: Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and

Teamwork : Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the 'Yes, And' culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity)

Terms of Employment

This is a twelve (12) month per year, full-time, state funded exempt position under a state-initiative and pilot program. It is an overtime eligible position and the typical work hours are Monday through Friday 8:00 a.m. to 4:30 p.m.; however, work hours will vary due to work demands and some evening and weekend work may be required.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

CBC offers excellent medical/dental insurance, life insurance, long-term disability, paid leave, retirement plans, and a variety of benefit options. Please view the “Benefits” tab for comprehensive benefits information.

Successful candidates must meet the following requirements:
  • Provide proof of lawful permanent residency or other appropriate work authorization as required by the Immigration Reform Control Act of 1986.
  • Disclose any substantiated findings or any ongoing investigations related to sexual misconduct as required by RCW28B.112.080
  • Pass a criminal background check. Note: information learned during the criminal background check will not necessarily preclude employment but may be a factor in eligibility for the position.
  • Maintain an alcohol-free and drug-free workplace during employment.
The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work environment includes office and other settings as appropriate. Work will be performed within an assigned high school as well as on the CBC campus as scheduled. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. Willingness and ability to travel and work a flexible schedule, including nights and weekends is a requirement.


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