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Associate Registrar - 2249

University of North Carolina at Pembroke
Pembroke, North Carolina (US)
Commensurate upon Education and Experience
Date posted
May 23, 2024

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The Office of the Registrar is a high volume, high functioning area that has responsibility in many aspects of the student life cycle from matriculation to graduation and beyond into Alumni status. The Associate Registrar assists the Registrar in managing and coordinating personnel and the daily tasks and operations of the Registrar’s Office which include academic records, registration activities, transfer credit evaluation, degree conferral, academic catalog, academic scheduling, enrollment reporting, and other functions that directly impact faculty, advising and student progression. The Associate Registrar facilitates the accuracy, integrity, and security of academic records in compliance with set policies and FERPA regulations. This position serves as a member of the senior leadership team in the Office of the University Registrar and represents the University Registrar and the Office in the absence of, or at the request of, the University Registrar.

Duties and Tasks:

  • Assist the Registrar in planning, directing, managing and executing daily operations and future initiatives of the organizational unit, ensuring compliance, integrity, and accuracy with the University, state, and federal laws, policies, and regulations. Work with time-sensitive deadlines, exercising initiative, and the ability to make independent judgement calls on a daily basis using several systems. Use complex reporting tools and create custom reports for various requests while continuously monitoring student academic progress and anticipated academic calendar dates and deadlines.
  • Apply strong leadership and managerial skills including the ability to oversee multiple projects, set priorities, and manage resources, staff and operational processes. Lead direct reports to receive and effectively execute the daily tasks of the Registrar’s Office including academic records, registration activities, transfer credit evaluation, degree conferral, academic catalog, academic scheduling, enrollment reporting, and more. Set work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution associated with these tasks. Prepare annual evaluations, set goals, motivate and coach team to success, and administer disciplinary measures, if necessary.
  • Develop or assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit. Routinely work with students and various academic and administrative offices on campus to quickly resolve issues and pursue new improvements. Support and facilitate processes with faculty and staff across campus, including instruction and guidance on the use of registrar-related systems and procedures.
  • Serve as project coordinator on new initiatives, including use of the test environment, determination of the impacts on Registrar and University procedures, as well as timelines needed for implementation (ssb9 implementation and maintenance). Testing during system upgrades and participation in university events outside of regular work hours may be required.
  • Represent the department on various committees as needed. Engage in special projects and other duties as assigned. Participate in commencement, orientation, and other university events. Some work may require attention outside of regular business hours and on weekends

Minimum Training and Experience Requirements:  Bachelor’s degree in relevant field with 3 years of technical experience related to academic records and registration or equivalent combination of education and experience. Previous Supervisory experience needed.

Management Preferences:  

  • Master’s degree from appropriately accredited institution.
  • Minimum three (3) years experience in a University Registrar’s office with increasing responsibility.
  • Minimum one (1) year of supervisory experience.
  • Thorough working knowledge of FERPA regulations and standards.
  • Knowledge of common higher education standards, policies and procedures.
  • First-hand experience with or functional understanding of Registrar-related systems, including but not limited to Ellucian Banner software, Degree Works, uAchieve, National Student Clearinghouse, Maxient, and Acalog/Curriculog.

Preferred Skills & Abilities:

  • Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university.
  • Dedication to customer satisfaction by providing quality, timely and accurate services.
  • Strong analytical, written, verbal and interpersonal communication skills.
  • Strong leadership and management approach.
  • Ability to work with diverse populations and develop relationships in a team environment.
  • The ability to achieve results autonomously and lead others to achieve results.
  • The ability to understand, create, and interpret reports and degree audits.
  • Demonstrate good judgment and possess excellent analytical skills and decision-making abilities.
  • Ability to handle multiple work unit priorities and projects independently.
  • Detail-oriented, self-motivated, with strong organizational and administrative skills.
  • Ability to multi-task and prioritize competing deadlines in a high-volume, fast-paced environment and to switch between tasks if required.
  • Ability to maintain confidentiality and compliance.
  • Ability to adapt, change and learn new procedures.
  • Knowledge of university policies, procedures, and practices.
  • Proficiency in Microsoft Office suite and other industry-related programs and the ability to assimilate to new technologies quickly.

Special Instructions to Applicants:  This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

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