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Associate Dean, Clinic Operations and Quality of Care, and Associate Clinical/Clinical Professor,

University of New England
Portland, Maine, United States
Salary Not Specified
Date posted
May 22, 2024

Job Details

Position Details

Position Information

Position Type

Faculty Track
Non Tenure

Position Title
Associate Dean, Clinic Operations and Quality of Care, and Associate Clinical/Clinical Professor, College of Dental Medicine

Employment Status
Full Time


Portland, ME



The University of New England has retained the services of the executive search firm Korn Ferry. Applicants should submit the following two documents (in two separate PDFs):
1. An up-to-date and detailed curriculum vitae .
2. A 2-4 page letter of interest describing why you are interested in the role and the University of New England, why your professional experience would lead to your success in the role, and why now is a good time for you to consider this opportunity.
For priority consideration, please submit all application materials by Friday, April 19, 2024 . The two PDF documents should be sent directly to Dr. Josh Ward at .


The University of New England College of Dental Medicine ( UNE CDM ) invites applications of Associate Dean for Clinic Operations and Quality of Care. This is a full-time (1.0 FTE ) 12-month clinical track faculty appointment at the Clinical Professor or Associate Clinical Professor rank (dependent on experience) with an administrative appointment as the Associate Dean for Clinic Operations and Quality of Care.

Located on UNE’s historic campus in beautiful Portland, Maine, UNE CDM is the only dental school in a region where access to quality oral healthcare is a persistent challenge, especially in rural areas. Working here, you will join a team of dedicated and talented faculty and professional staff who are strongly committed to our mission to improve the health of Northern New England as well as rural and underserved areas while shaping the future of dentistry through excellence in education, discovery, and service. The UNE College of Dental Medicine exemplifies an environment that is creative, humanistic, promotes professionalism, and cultivates diversity. The College maintains a strong commitment to providing excellent education and oral health care in a patient-centered, comprehensive care clinical learning environment.

UNE is a great place to work and we offer a generous comprehensive benefits package to eligible employees and their dependents. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits for both employees and dependent children. Please visit the Human Resources Benefits site for additional information regarding UNE’s fantastic benefits package.


The Associate Dean of Clinic Operations and Quality of Care ( ADCOQC ) reports directly to the Dean of the College of Dental Medicine ( CDM ) and is responsible for the overall patient care mission in the CDM Oral Health Center ( OHC ).

The ADCOQC serves as a Chief Clinical Officer on behalf of the Dean, and combines an array of clinic management and operations expertise, problem solving skills, human resources experience, and patient care knowledge; as well as the vision to advance the strategic goals of the Office of the Dean for the CDM . The ADCOQC oversees the Oral Health Center teaching clinic operations and is responsible for the overall experience of patients seeking care from the predoctoral dental students and faculty providers.

Additionally, the ADCOQC serves as the Dean’s liaison to central administration as it relates to clinical operations, facilities, patient privacy, and infection prevention and control. The ADCOQC is expected to have a preclinical, clinical or didactic teaching role, consistent with their area of expertise.

The Associate Dean for COQC supervises three professional staff members, the Assistant Director of CDM Information Systems, the Associate Director of Clinical Affairs, and the Assistant Director of Patient Services. Indirect supervision of professional staff members that report to the Associate Dean include the direct reports of these three roles. Your success on our team will require excellent leadership and interpersonal skills and a desire to create a collaborative environment that fosters transparency, collegiality, and diverse viewpoints. Key responsibilities include:

● Oversee operation of an efficient, patient-centered dental practice that supports the educational mission of the College of Dental Medicine.
● Ensure high quality care and patient satisfaction.
● Stay current with federal and state healthcare, and safety regulations related to the Oral Health Center ( OHC ) facility and clinical operations.
● Develop and maintain clinical policy and procedures in compliance with applicable regulations.
● Monitor compliance with clinical policy and address incidences of noncompliance.
● Continually assess and improve operational processes.
● Oversee patient recruitment and retention.
● Responsible for a formal system of quality assurance and regular assessment of the quality of care delivered in the OHC . Produces and collects quality assurance data and reports regularly to the Clinical Operations and Patient Care Committee and the Assessment and Outcomes Committee, as well as the Dean of the College or her designee.
● Manage clinical risk management in the Oral Health Center.
● Monitor, report, and follow-up related to patient complaints and incident reports.
● Assure compliance and appropriate documentation to maintain accreditation status by the Commission on Dental Accreditation.
● Assist with the preparation and review of accreditation self-study documentation and participate in accreditation site visits.
● Oversee clinical technology and information systems including clinic management software with integrated electronic patient record, digital imaging, CAD / CAM, 3D printing, etc.
● Oversee recruitment and retention of clinical support staff.
● Oversee clinic material and instrument management.
● Oversee facilities and equipment management in the patient care clinic, simulation clinic, and support labs.
● Ensure clinic credentialing for faculty.
● Participate as a member of the CDM’s Dean’s Council and Dean’s Leadership Council and serve on appropriate College and University Committees as assigned.
● Maintain a strong supportive relationship with other administrators, faculty, professional staff, and students.
● Provide onboarding for faculty and professional staff.
● Serve as liaison to appropriate testing agencies on issues related to clinical licensure examinations, mock boards, etc.
● Maintain membership in the American Dental Association, American Dental Education Association, Maine Dental Association, Greater Portland Dental Society, as well as other appropriate professional organizations.

Financial Management
● Oversee financial plans and budgets for the Oral Health Center in concert with the Assistant Dean of Finance and Administration.
● Work closely with the Assistant Dean of Finance and Administration on matters related to dental and medical billing and compliance with state and federal regulations that apply.

● In collaboration with the Dean, Associate/Assistant Deans, and other appropriate individuals, develop and implement new strategic directions for the College.
● Ensure faculty and staff development and compliance with the Strategic Plan for the CDM . Provide direction and assistance in alignment of all faculty, staff, and programs with the direction of the Dean.
● Collaborate with Department Chairs to implement strategic initiatives and modern technology to benefit our patients and clinical education program.
● Develop positive and mutually productive relationships with appropriate individuals/groups on campus and in the broader community.
● Participate in the Dean’s Leadership team to develop a mission-based strategy for allocation of resources.
● Commit to actively fostering a welcoming culture of inclusion and diversity.
● Special projects and other activities as assigned by the Dean.
● Demonstrate solid leadership in innovation, teaching, change management and financial management.
● Represent the college in the greater dental community and attend important college, university, and community events.

Preclinical, clinical or didactic teaching role, consistent with their area of expertise.


Qualified candidates must possess a D.D.S./D.M.D. degree, or international equivalent. Specialists must have completed a CODA -accredited graduate program and be Board Certified, or eligible for Board Certification. The candidate must be eligible for, and have active, Maine Board of Dental Practice licensure, by their start date.

Candidates must demonstrate a passion for dental education and a leadership role in clinical operations. Other requirements include:
● Strong track record of excellence in leadership, teaching, service, patient care, and research and scholarship.
● Relevant teaching and management/administrative experience in an accredited college of dental medicine, or a combination of education and experience from which comparable knowledge and skills are acquired.
● Strong organizational, administrative, personnel, and budget management skills.
● Excellent oral and written communication and interpersonal skills.
● Demonstrated flexibility, creativity, resourcefulness, and problem solving skills.
● Extensive knowledge of health professions education, training, and research.
● Accreditation experience and knowledge of outcomes assessment.
● Excellent ability to understand and support the mission and operations of the College and University.
● Ability to deal effectively with a wide range of constituents within and external to the College and University.
● Ability to convene groups, obtain consensus, think and plan strategically, and lead with transparency.
● Demonstrated ability to be a positive, supportive role model for students.

Preference will be given to candidates who have:
● Dental practice management experience.
● Successfully held leadership positions in dental education.
● Experience preparing accreditation self-study documentation and participating in accreditation site visits.
● Qualifications for a full dental license in Maine.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity and be medically cleared, fit tested, and trained on proper respirator (N95, Powered Air Purifying Respirator ( PAPR )) use.

Posting Detail Information

Posting Number

Open Date

Close Date

Open Until Filled

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents
  1. Cover Letter
  2. Curriculum Vitae
Optional Documents
  1. Letter of Recommendation


 UNE is a private, non-profit, comprehensive R2 university, with campuses in Portland and Biddeford, Maine and Tangier, Morocco. The College of Arts and Sciences is located on UNE’s waterfront Biddeford campus, with nearby city-based amenities in Portland (a 30-minute drive) and Boston (a 2-hour drive). UNE’s location in southern Maine also affords easy access to forests, mountains, freshwater lakes, rocky coastlines, and sandy beaches. CAS, one of UNE’s six colleges, has a primary focus on undergraduate education.

UNE offers students a highly integrated learning experience that promotes excellence through interdisciplinary collaboration and innovation in education, research, and service. UNE’s excellence could not happen without a dedicated and talented faculty and professional staff. Our core values include but are not limited to Student Centeredness; Diversity, Equity, and Inclusion; and Relentless Inquiry. Visit to learn about our mission, vision, and core values.

UNE is a great place to work. We boast both a tight-knit community and access to a wide array of degree programs, research opportunities and cultural events. We have three distinct campuses that combine to offer students a range of learning experiences. Our two Maine campuses house our nationally recognized undergraduate, graduate, and professional programs, while our campus in Tangier, Morocco is home to an innovative semester abroad program. UNE is perennially included on “best colleges lists” by U.S. News & World ReportThe Princeton ReviewForbes, and others. Portland is one of the nation’s most livable small cities with an incredible natural environment, friendly people, a wealth of arts and cultural institutions, and major medical facilities. Outside magazine named it as one of the “Greatest Places to Live in America”, and Bon Appetit selected Portland as the 2018 “Restaurant City of the Year”.

UNE also offers a generous comprehensive benefits package to eligible employees and their dependents. The package includes health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits for both employees and dependent children. Please visit the Human Resources Benefits site – – for additional information regarding UNE’s fantastic benefits package.

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