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Enrollment Services Counselor II

St. Louis Community College
St. Louis, Missouri, United States
Salary Not Specified
Date posted
May 22, 2024

Job Details

Title: Enrollment Services Counselor II

Employee Classification: 52 Wks Unit

Department: Enrollment Services

Salary Range: 43,078

**Internal Classified Unit Employees who apply in the first 5 working days from publish date will be given due consideration. External applicants will only be considered, after all qualified internal candidates have been deemed unsuccessful**

Who we are:

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.

We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What you get:

Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position:

The Student Enrollment Specialist is the point of contact to current and prospective students on a wide range of services on all programs and courses offered by the College. Provides information and appropriate services for current and prospective students throughout the enrollment and registration process, including admissions, placement testing, applying for financial aid, advising, and registration. Operating under best practices from national organizations such as NACAC and NAFSAA the Enrollment Service Counselor main function is to provide a seamless and integrated levels of service utilizing the CRM Recruit, BANNER, and other systems to assist and document the student’s enrollment path.

What you'll do:
  • Certification for Veterans benefits or enrollment certification for International
  • Provide guidance to prospective and current students and parents on the admissions
    and/or student aid and/or enrollment services process
  • Provide in-take services; respond to direct requests from individual applicants,
    parents, and counselors through phone, email, and assisting visitors to the office
  • Evaluate credentials on students’ applications to determine eligibility for
    admission, financial assistance, veteran services, or visa documentation
  • Utilize the systems to assist students in making a seamless transition from
    admissions to registration
  • Serves as the primary counselor for a working caseload of students
  • Assist and Advise students on the application process, such as requirements of
    transcripts, acceptable documents to verify residency for tuition purposes; add/drop
    procedures; graduation information; the financial aid process and requirements, including
    FAFSA submittal, verification documents, sources of aid and associated responsibilities,
    acceptance, and deferment of aid; and payment of tuition.
  • Provide exemplary customer service by building your knowledge base of STLCC
    Enrollment Services policy and procedures and trainings
  • Assist with student course selection, creating class schedules, registration, and
    initial degree audit
  • May be responsible for on-the-spot problem solving and decision making
  • Refers students to academic departments, tutoring services, counseling, services for
    students with disabilities, veteran’s affairs, career development, and other support
  • The Student and Exchange Visitor Information System (SEVIS) or VA-ONCE
Education, experience, and other requirements:
  • Bachelor's Degree or equivalent and over three (3) years of relevant full-time
    experience. Or an internal candidate with an Associate degree or equivalent and 2-4
    years of experience in higher education working in Enrollment services or Student affairs
    and the willingness to learn and preform the job.
  • All employees must earn the credential for NASFAA verification within their first year
    of employment. Must possess good communication skills be attentive to details and
    demonstrate competent computer skills
Preferred Qualifications:


Since 1962, St. Louis Community College has held fast to the belief that education has the power to lift up individuals and our communities. Ready to join a team dedicated to expanding minds and changing lives? Explore our current openings and see what makes STLCC extraordinary.

As an employer, St. Louis Community College is committed to offering full-time employees a comprehensive and competitive benefits package.

At STLCC, we strive to foster an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status or class.

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