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Program Services Specialist

Job Details

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Weekly Work Hours

19.5

Compensation Range

N03-Hourly

Hourly Rate

$18.24 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

POSITION SUMMARY
Responsible for coordinating and/or providing academic support, information and services to students/prospective students in a single program area or across a number of program areas that may include but is not limited to admissions, financial aid, advising, career services, international students, disability services, etc., for one or more special programs and/or populations.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of programs and related college services available to students and/or potential students that foster student success.
  • Ability to interpret and apply applicable laws, rules, regulations, policies, and procedures.
  • Ability to keep up to date on trends and best practices related to program area through professional development activities.
  • Knowledge and ability to guide students/potential students regarding educational issues such as course and program selection, class scheduling, TSI compliance, standards of academic progress, adjustment to college life, study habits, career planning, etc.
  • Ability to create/provide training sessions, workshops and seminars that promote the student experience.
  • Ability to develop positive, strategic working relationships with internal/external stakeholders and constituents in order to promote the college experience.
  • Able to interact with staff to coordinate training venues, media services, and classroom reservations/set-up at college/location facilities.
  • Ability to assimilate information from various sources in order to make informed decisions.
  • Must be able to manage multiple initiatives and be flexible in a fast-paced constantly changing environment.
  • Must be ethical and able to maintain confidentiality pertaining to student records.
  • Able to effectively manage work responsibilities, establish priorities, and accurately record, proof, and compare data.
  • Must be able to listen effectively and have excellent interpersonal, verbal and written communication skills in order to interact with individuals within the Dallas College community.
  • Must possess excellent customer service skills, and the ability to work in a team-oriented setting.
  • Ability to utilize computer technology to access information, maintain records and prepare reports.
PHYSICAL REQUIREMENTS
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Occasionally may be required to lift and carry materials weighing up to 20 pounds.

MINIMUM KNOWLEDGE AND EXPERIENCE
  • Associate’s degree plus two (2) years of work-related experience. Official transcripts will be required.
  • Must have a current and valid driver’s license for off-site travel.
  • Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. workday including nights and weekends.
  • Bilingual preferred.
*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for coordinating college and/or special program/population activities to meet program objectives. Specific objectives vary, but generally relate to special student populations or a specific grant student population and may include any of the following services i.e., advising, training, tutoring, placement, assessment, mediating, evaluating, interpreting, etc.
  • Recruit students/prospective students from the college service area.
  • Publicizes program services through public and private information sources and coordinates program(s) with existing college services.
  • Develops forms, handouts, and brochures used in program, coordinates production and distribution activities.
  • Acts as a liaison with internal/external entities to assist and/or enhance program to increase enrollment or to promote Dallas College.
  • Make classroom presentations; develops and/or provides training through workshops and seminars to inform and/or recruit students; organize and implement events to recognize special accomplishments of recipients; plan and organize special cultural events/field trips to meet program and/or funding source requirements.
  • Process checks (stipends) according to program or grant regulations as applicable.
  • Responsible determining program eligibility by reviewing related forms and applications for accuracy, completeness and compliance with Dallas College policies, program guidelines and state/federal regulations.
  • Responsible for developing and maintaining database of students served which is utilized in periodic reports to college officials or local, state, federal or private agencies.
  • Utilizes excellent interpersonal/presentation skills and communicates and expresses ideas effectively both orally and in writing when interacting with individuals within the Dallas College community network.
  • Provides excellent customer service.
  • Completes required Dallas College Professional Development training hours per academic year.
  • Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications DeadlineJune 5, 2024

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