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Administrative Support Associate

Employer
Appalachian State University
Location
North Carolina, United States
Salary
Salary Not specified
Date posted
May 20, 2024

View more

Position Type
Executive, Other Executive
Employment Level
Administrative
Employment Type
Full Time

Job Details



Administrative Support Associate

Department: Registrar - 240200

Minimum Qualifications
Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential
functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to
all positions.
Diplomas or degrees must be received from appropriately accredited institutions.

License/Certification Required


Essential Job Functions
The Office of the Registrar serves as the official depository for all academic records, undergraduate and graduate. The Registrar’s Office is charged with maintenance of the official inventory of academic policies, programs, and courses; the creation and distribution of the official “Schedule of Classes” for each academic term; all aspects of registration; all aspects of grade processing; graduation processing; graduation audits for graduate students; commencement; convocation; records management; releasing of academic transcripts; certification of enrollment and graduation; planning the academic calendar; Student Information System (SIS) coordination; determining residency status for the purpose of tuition; processing visiting students; creating and maintaining electronic degree audits; processing withdrawals from the University; ensuring NCAA compliance; manually auditing those students subject to tuition surcharge; ensuring compliance with NC immunization compliance; production of ad hoc reports; Spring honors convocation; information management, serving on committees/councils; and enforcing the "Higher Education Amendments of 1998-HR6.

The Administrative Support Associate is key to the efficient operation of the Registrar’s Office.

Duties and Responsibilities include:This position serves as the initial telephone contact for the office. Therefore, the position involves a high amount of public contact, particularly over the phone and through email.This position is responsible for managing the Registrar email inbox, which includes students, parents and other outside communications.The position works on special projects as assigned and provides a variety of administrative support functions to the service area of the Registrar’s office.
Knowledge, Skills, & Abilities Required for this Position | This position requires a person with strong verbal and written communication skills;Knowledge of office practices, techniques, and technology;Ability to answer inquiries independently and coordinate a variety of resources;Ability to convey information to others in a professional, courteous manner, and timely manner with a high emphasis on customer service, as well as in a manner that is clearly understood;Ability to work individually as well as within a team;Ability to multi-task work with frequent interruptions; and requires attention to detail and strong organizational skills.

Knowledge, Skills, & Abilities Required for this Position


Preferred Qualifications
  • Ability to manage communications in a confidential manner.
  • Proven customer service skills.





Work Schedule/Hours: Mon-Fri, 8 00-5 00 pm
Anticipated Hiring Range:
Closing Date: 5/27/2024

To apply, visit https://appstate.peopleadmin.com/postings/46230

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.


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