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Administrative Associate, ISOM Area

Job Details

Department: Costello College of Business - Information Systems and Operations Management

Classification: Admin Office Specialist 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Pay Band: 03

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The Donald G. Costello College of Business at George Mason University is one of the largest business schools in Virginia, and is located near Washington, D.C., in Arlington and Fairfax, and at George Mason’s global campus in Incheon, South Korea. The college’s AACSB-accredited business and accounting curricula prepare undergraduate and graduate students from the U.S. and across the globe for career success in business and government. Its research-based faculty and focus on multi-disciplinary academic programs, inclusive entrepreneurship, modular education, experiential learning, and corporate partner engagement are transforming the landscape of business education and workforce development. Learn more at .

George Mason has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment. Mason is highly ranked for its campus diversity and is ranked by U.S. News & World Report in 2024 as the top-performing public university in Virginia for social mobility.

About the Position:

The Costello College of Business at George Mason University invites applications for the position of Administrative Associate, Information Systems and Operations Management (ISOM). The primary responsibility is to support the mission of the Costello College of Business. The position will administratively assist the ISOM Area Chair and faculty members in the performance of their research, teaching and service responsibilities and also provide responsive and reliable customer service to all area constituencies. This is a full-time classified staff position with full benefits.


Area Support (Customer service and support for area constituents):
  • Assists students and external parties in making the proper connections in the Area, College, or University to address their needs;
  • Works with appropriate Dean's office staff on financial, personnel, and other administrative matters such as travel, eVA orders, Sedona, recruitment, IT support, check requests, mileage reimbursements, and food & beverage requests;
  • Remains current on all Costello College of Business and University policies;
  • Updates Area website content;
  • Manage calendar of Area events and ensure event information is communicated both within the area and to appropriate College teams (i.e., Marketing and Communications, Advancement Office and Dean's Office) to ensure Area events are being properly marketed to internal and external stakeholders;
  • Attend trainings on essential job-related functions and systems as specified in the employee developmental plan;
  • Share findings from training sessions with Dean's Office staff and fellow Area Support staff to understand/assess relationships of CCB policies and procedures with University Guidance; and
  • Assists with the training of new Area Support staff as requested by the college’s Dean's Office.
Area Chair Support (Provides support for the Area Chair):
  • Prepares and tracks all financial requests that require Area Chair approval;
  • Reconciles Dean's Office financial reports with area records;
  • Prepares budgets for expenses per faculty member when required;
  • Provides updates to Chair of any area regarding college and university events and activities;
  • Schedules appointments for Area Chair, including virtual and in-person meetings;
  • Advises the Area Chair on suggested organizational improvements for Area.
  • Provides administrative support to the Area Chair for the recruiting of new full-time faculty, graduate assistants, and hourly staff (as needed) using the applicant tracking system;
  • Assist Area Chair in coordinating activities with Adjunct faculty;
  • Assists the Area Chair in responding to external constituents; and
  • Executes other duties and responsibilities as assigned by Area Chair.
Area Faculty Support (Administrative support for Area Faculty members):
  • Provides document preparation and editing assistance for exams, reports, correspondence, syllabi, and other instructional material;
  • Processes all copy and print service requests;
  • Orders text books for faculty each term;
  • Processes supply and other orders through eVA system;
  • Assists in the recruiting of graduate assistants using the job applicant tracking system;
  • Administers all aspects of faculty recruitment using the job applicant tracking system;
  • Coordinates office/work station set up and orientation for new faculty members and graduate assistants;
  • Assists faculty members with operational (not technical) aspects of systems including email, PatriotWeb, WebCT, virtual meetings using university approved platforms and other job related systems;
  • Arranges logistics of all area events and candidate visits;
  • Prepares travel authorizations and reimbursements for all area faculty/faculty candidates as required and makes associated arrangements;
  • Ensures that all mail, packages, and faxes are delivered to recipients within same day of receiving in the college;
  • Coordinates monthly area faculty meetings and disseminates information through area;
  • Maintains area files for faculty members and ensures proper records retention and disposal; and
  • Assists the Dean's Office with the on-boarding of adjunct faculty.
Events Support and Special Project Work:
  • Administratively support college wide events and program initiatives as assigned, including but not limited to: scheduling spaces, food orders, eVA procurement, equipment setup, logistics, preparing event and promotional materials, customer relations and communicating event details to appropriate School teams for marketing; and
  • Execute college wide special projects and initiatives as assigned that support the strategic mission of the college.
Required Qualifications:
  • High school diploma or equivalent;
  • Experience in an administrative setting;
  • Effective oral and written communication skills;
  • Well organized, self-starter, sound interpersonal skills;
  • Technical skills in the use of Microsoft Office;
  • Ability to follow through and complete tasks; and
  • Must be able to work both independently and as a member of a team.
Preferred Qualifications:
  • Bachelor’s degree or equivalent combination of education and experience;
  • Strong administrative experience working in a University setting;
  • Knowledge and understanding of area and office organization and College of Business administration;
  • Knowledge of all relevant software related to job responsibilities (i.e. Sedona, job applicant tracking system); and
  • Knowledge of University programs, policies, and procedures.
Instructions to Applicants:

For full consideration, applicants must apply for Administrative Associate, ISOM Area at Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.

Posting Open Date: May 17, 2024

For Full Consideration, Apply by: May 31, 2024

Open Until Filled?: Yes

Mason Ad Statement

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

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George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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George Mason is fueled by differences, but thrives in a shared dream: to change the world and create a better tomorrow. Our vision is your world, transformed.

As Virginia’s largest public research university, George Mason University provides a college experience like no other. George Mason offers more than 200 undergraduate and graduate degrees and numerous minors and certificate programs to customize your education and meet your career and personal goals. George Mason's six-year graduation rate exceeds the national average, with no disparity based on ethnicity or economic status.

Every day, George Mason's faculty, staff, students, and partners work to solve pressing problems, illuminate important issues, and shape decisions on policy. They are driven by the urge to break new ground and have a meaningful impact in the world. Maybe that is why U.S. News and World Report ranks George Mason No. 1 in Virginia and No. 9 nationally among public institutions for innovation. George Mason is among the top ten in research growth among U.S. public universities, according to the National Science Foundation. The organization FIRE ranks George Mason in the top 20 nationally among public institutions for welcoming and fostering free speech. George Mason values thinking, speaking, and acting in ways that break the mold and create progress.

The George Mason community extends beyond just the classroom, connecting with government, industry, and global opportunities. Through these connections, George Mason is able to make a larger impact on the economy and workforce by creating educational opportunities for professionals. Fuse, our 345,000 square foot development project in the innovation corridor of Arlington, will offer students, researchers, commercial partners, and technical vanguard an opportunity to take part in an immersive atmosphere of ideation and innovation. Mason Enterprise Center achieved $3.7 billion in economic impact in 2023 by providing training, counseling, and support for small businesses and entrepreneurs. The Mason Talent Exchange helps employers craft micro-credential programs to fill critical skill gaps.

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