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Assistant Dean of Student Success

Job Details

About Unity:
At Unity Environmental University we are on a mission to make environmental education accessible and affordable to all. Our unique model combines a functional hierarchy and project-based structure through our four Sustainable Education Business Units (SEBUs) to promote collaboration and innovation (Distance Education, Sustainable Ventures, Hybrid Learning and the Technical Institute for Environmental Professions). We prioritize our students' needs above all else, offering a variety of modalities, including hybrid, in-person, hyflex, and online. Our innovative and inclusive culture prepares students to tackle real-world challenges and cultivate the next generation of environmental professionals and leaders who can make a positive impact on our world.

Our Mission:
We are dedicated to delivering quality education and experiences that produce outstanding environmentally competent professionals and inspire individuals from all walks of life to steward sustainable ecosystems.

About Distance Education :
Distance Education provides an entirely asynchronous, online learning experience that adapts to the unique circumstances of each student. Our fully accredited bachelor's and master's degree programs, as well as non-degree credits, empower learners to shape their own educational journey. With 8 five-week terms for undergraduates and 5 eight-week terms for graduate students, our model offers unparalleled flexibility. You can learn at your own pace, and take breaks as needed. By using your everyday environment as your laboratory, you'll integrate your studies into your daily life. This makes our education ideal for busy professionals who seek to advance their careers while still honoring their commitments. We are committed to empowering our students to become the changemakers our world needs, wherever they are.

The Opportunity:
The Assistant Dean of Student Success assists the Dean of Retention and Completion in the oversight of the design, delivery, and quality of student support, as well as completion and graduation services for all Distance Education students. This position also assists in the implementation of student experience initiatives to position the Institution as a forward-thinking leader in student services.

Within the framework of functional leadership, the Assistant Dean of Student Success works closely with the Advising team to achieve student retention and persistence goals. The Assistant Dean of Student Success will cooperate in ensuring that services are accessible, consistent, innovative, and supportive of all Distance Education audiences. This position reports to the Dean of Retention and Completion

Day to day responsibilities :
  • Serve as part of the student success leadership team to oversee the delivery of proactive advising services for prospective and current students.
  • Ensure a culture of superior customer service through example, encouragement, and direction to staff.
  • Assist the Dean of Retention and Completion in the supervision and oversight of 5-15 Distance Education Advisors.
  • Serve as an Advisor for up to 100 students, in addition to any unassigned students, overflow, or backup to other advisors as needed; while maintaining appropriate records.
  • Collect and communicate team data on course needs, billing and financial aid, degree audits, and other data requested to support functions of the team.
  • Assist the Dean of Retention and Completion in the training and development of Advisors, while monitoring their student interactions for maximum student support.
  • Ensure that standardized practices for student enrollment are implemented and keep training documents updated.
  • Demonstrate adherence to Institutional policies and procedures and provide feedback, while assisting others to do the same.
  • Provide first line of support to advisors, while bringing exception requests forward to leadership.
  • Serve as a liaison to other units as needed and assist in distributing data necessary to carry out the work of the advising team.
  • Proactively communicate challenges, successes, and failures to student success leadership.
  • Lead an assigned project for the team in assigned area such as student onboarding, stopout retention, ADA coordination, or graduation/completion.
  • Other duties as assigned.

Do you have the skills?
  • Bachelor’s degree
  • Two years higher education administration experience, with experience in delivering student support services, including direct online student support.
  • Supervisory and staff development skills to effectively manage teams, inspire quality performance, and enhance morale.
  • Excellent initiative and organizational skills with ability to work both autonomously and in a team.
  • Great time management skills.
  • Excellent oral and written communication skills with strong interpersonal skills.
  • Strong understanding of student financial aid.
  • Ability and willingness to work with students from diverse political/socioeconomic backgrounds and a wide range of physical and academic abilities.
  • Strong customer service skills including the ability to deescalate difficult situations.
  • Demonstrated record of leadership of either projects, initiatives, or personnel.
  • Goal driven.
  • Adaptable and flexible schedule.
  • Strong problem solving and critical thinking skills.
  • Technology skills that include the use of word processing, spreadsheets and database systems to efficiently use and manipulate data.
  • Experience in asynchronous online programs.
  • Personal commitment to the environmental focus and mission of the Institution.
  • Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous, and well poised.
  • Valid Maine Driver’s License with a good driving record.
Preferred Skills
  • Master’s degree
  • Five years higher education administration experience, with experience in delivering student support services, including direct online student support.
  • At least 2 years of experience in full-time online higher education student advising.
  • Experience working with adult, military, or low socioeconomic populations.
  • ADA training and experience working with students with disabilities in a higher education setting.
  • Experience in career services/placement.
  • Experience using Salesforce.
  • Leadership and/or supervisory experience.
Are you contemplating the job but uncertain if you should apply? We encourage you to reach out to us regardless. At our company, we acknowledge that not everyone begins their professional journey with equal advantages, opportunities, or privileges. Therefore, we value your unique skills and experiences. Take a chance and submit your application; you may be precisely the individual we're searching for!

Location: Pineland Farms, New Gloucester, Maine
Just a half hour from Portland, Unity Environmental University Headquarters, Unity Environmental University Distance Education, and the School of Environmental Business & Sustainable Ventures are based at the Pineland Farms campus. The facilities are within easy access to one of the fastest-growing cities for startups in the country.

Work Schedule:
Work hours are specific to the requirements of this position and can include days, evenings, weekends. Working extended hours may be required as needed and Unity Environmental University employees must be flexible and cooperative in fulfilling their responsibilities while meeting the institution's needs.

Although at Unity Environmental University Enterprise employees are generally scheduled to work at their base location, there are times when travel is necessary and employees are required from time to time to attend events, meetings or work temporary assignment at any Unity Environmental University location.

Physical Demands:

While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping, and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications.

Company Perks:
Unity Environmental University offers a comprehensive and competitive compensation and benefits package for its faculty and staff. Benefits for eligible employees include:
  • Paid holidays off
  • 4 weeks of PTO
  • Medical, Dental, and Vision Insurance
  • Short- and Long-term disability
  • Life Insurance
  • Retirement Plan with up to 8% match
  • Relocation Assistance


 Unity Environmental University.

At Unity, a private university in Maine, sustainability isn’t a buzzword. It’s the foundation of our entire approach, and has been for more than 50 years.

We apply sustainability principles to everything we do, from our properties around the State of Maine, to our online degrees offered to students everywhere, to our enrichment experiences and entrepreneurial endeavors at locations from northern Maine to Arizona to Brazil.

Engage with Unity Environmental University and you’ll start to ask tough questions, challenge the status quo, and envision new possibilities. If taking the lead in creating a more sustainable future sounds like the future you want, we can make it happen.

Unity Environmental University

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