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Concert Donor Relations Representative

Employer
University of Utah
Location
Utah, United States
Salary
Salary Not specified
Date posted
May 16, 2024

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Job Details



Concert Donor Relations Representative

Job Summary

Red Butte Garden is seeking candidates to assist with the Concert Donor Club program for the 2024 Outdoor Concert Series.  Reporting to the Associate Director of Advancement, Concert Donor Relations Representatives are responsible for providing excellent guest service at Red Butte Garden outdoor summer concert series in our premium Donor area.
Primary responsibilities will include but aren't limited to; greeting and directing guests, scanning tickets and wristbanding donors, setting up and take down before and after shows in the Donor area and reserved seats, assist guests with questions and hospitality needs, working with volunteers and assisting team members with the smooth and safe operation of the Donor area and entrance gate.  Work will be performed outdoors where temperatures will fluctuate to sometimes extreme levels with chances of precipitation and windy conditions.
 
Perks of working at Red Butte Garden, a department of the University of Utah:
  • UTA pass while actively employed at the U of U.
  • Discounts for campus events and the campus store, as well as campus library privileges.
  • Staff receive a half-price discount on Garden classes, an employee discount in our gift shop, advance registration opportunities for kids camps and concerts, and two free concert tickets for our Outdoor Concert series.

Red Butte Garden is accessible via several bus routes that stop in Research Park and at the University Medical Center, as well as the Trax Red line, followed by a short walk or on-demand university campus shuttle. The campus shuttle offers a direct line to Red Butte Garden via the Sunnyside Route. 



Responsibilities
  • Assists in staffing for concerts and special events. Evening shifts required. Must commit to 28-30 concerts per season.
  • Interacts directly with members of Concert Donor Club during concerts to assess and meet customer needs.
  • Provides set up and take down for concerts on donor terrace and reserved seats.
  • Respond to guest complaints, questions, information requests and comments.
  • Answers questions about the organization and associated activities.
  • Greet patrons as they enter performance venue
  • Responsible for scanning tickets and ensuring all guests have a proper ticket
  • Responsible for protecting the integrity of the Donor area by ensuring all guests have a proper ticket
  • Wristbanding patrons with valid tickets
  • Get patrons through the venue gate as swiftly possible
  • Aids with patrons’ special needs, such as accommodations for ADA access
  • Respond to guest complaints, questions, information requests and comments
  • Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
  • Complete all assigned tasks within the guidelines & deadlines set by Concert Development Officer and Supervisors
  • Follow all operating policies and procedures at all times


Minimum Qualifications
This is a seasonal, temporary, non-benefited position that can be used for positions six months or less.

Seasonal work generally means work that by its very nature can only be performed during certain times of the year.

This position is temporary and non-benefited.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
  • Possess excellent customer service and communication skills
  • Possess strong analytical assessment skills
  • Ability to quickly respond to patron needs and any situation that may arise
  • Ability to use proper etiquette and good judgment when situations arise
  • Ability to judge when situations require escalation to higher management





Special Instructions


Requisition Number: PRN14839N
Full Time or Part Time? Part Time
Work Schedule Summary: Evening shifts generally 5:00 - 10:30 P.M., depending on show. Some early afternoon or morning shifts required day of show for set-up. Dates for the 2024 season are: https://redbuttegarden.org/concerts/Must commit to work a minimum of 27 shows, preferably all 30. 
Department: 00340 - Red Butte Garden & Arboretum
Location: Campus
Pay Rate Range: 15.00 to 17.00
Close Date:
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/164760


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