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Case Manager/Intake Specialist

University of Oregon
Oregon, United States
Salary Not specified
Date posted
May 16, 2024

View more

Position Type
Administrative, Student Affairs, Health Services
Employment Level
Employment Type
Full Time

Case Manager/Intake Specialist

Job no: 533340

Work type: Officer of Administration

Location: Eugene, OR

Categories: Healthcare/Nursing, Student Life/Services, Psychology

Department: University Health Services
Appointment Type and Duration: Regular, Ongoing
Salary: $80,000 - $88,000 per year
Compensation Band: OS-OA08-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

March 27, 2024; open until filled.

Special Instructions to Applicants

To ensure consideration, please upload the following with your online application:
  • Cover letter which expresses your interest in the position and fully articulates how you meet the minimum qualifications, professional competencies, and any preferred qualifications you may have
  • Current resume which includes dates of employment.

    Applicants will also be asked to submit the name and contact information for three professional references, one of which must be current or most recent supervisor (if not currently employed). Candidate will be notified prior to references being contacted.

    Department Summary

    University Health Services (UHS) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

    This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.

    Position Summary

    This position will be part of the Mental Health Access Team at UHS. This team is the first contact for all students who call or drop in seeking mental health care. This team provides rapid access to students by determining their immediate needs and then helps the student identify appropriate next steps, including referrals to University Health Services as well as campus and community resources. Knowing students may arrive in many states of mental health, our intake team serves as the first point of contact for all students, from those with minimal mental health support needs through those having an acute mental health crisis.

    The Case Manager/Intake Specialist works collaboratively on an interdisciplinary team of professionals to meet the diverse mental health needs of a global student community. This position provides culturally responsive mental health services to UO students including initial consultation/triage, emergency/crisis services, and case management and referral support. They must work exceptionally well with students of color, LGBTQ+ students, international students, and other underrepresented students and communities on campus.

    Typical duties include:
  • Providing initial consultation and triage for students accessing mental health services.
  • Providing crisis intervention services, establishing appropriate stabilization, and disposition planning for students who have experienced mental health crises.
  • Assisting students in their efforts to schedule appointments with campus and community resources.
  • Tracking campus and community referrals and ensuring appropriate information and follow-up care.
  • Responding to parent, faculty/staff, and other professional contacts for information about UHS services.

    This position reports to the Director of Counseling Services.

    This position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM). In addition, employee must follow Compliance with UHS policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements.

    Minimum Requirements

  • Master's degree in counseling, couples and family therapy, social work, or a related field.
  • Master's degree applicants must be currently licensed in Oregon prior to the start date.
  • Doctoral-level applicants must be licensable in Oregon. If currently licensed in another state, must be licensed in Oregon within four months of hire. Unlicensed doctoral applicants must have an approved residency contract with the Oregon Board of Psychologists within one month of the start date and must be licensed within two years of the start date.
  • One year of experience with mental health issues relevant to college populations.
  • One year of crisis intervention experience and skills.
  • One year of experience with case management in mental health settings.

    Professional Competencies

  • Experience with and/or commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment
  • Skills, knowledge, and commitment to the needs of students of color, students from indigenous communities, LGBTQ+ students, international students, veterans, students from diverse religious affiliations, undocumented students, and first-generation students
  • Ability to provide culturally- and trauma-informed clinical assessment, crisis intervention, case management, and mental health triage
  • Strong organizational skills
  • Excellent communication skills (both written and oral) with colleagues and clients
  • Excellent clinical documentation skills

    Preferred Qualifications

  • Experience providing crisis assessment and support services for high-risk clients
  • Experience providing case management/referral services
  • Bilingual or multilingual counseling skills
  • Experience working in a multidisciplinary team of health and mental health professionals
  • Experience working with insurance plans
  • Current Oregon license (LCSW, LPC, LMFT, PhD, PsyD)

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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