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Retention Specialist

Employer
University of North Carolina at Wilmington
Location
Wilmington, North Carolina, United States
Salary
Salary Not Specified
Date posted
May 3, 2024

Posting Details

This position is designated as Exempt from the Human Resources Act ( EHRA ).

Posting Details

​Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy , and the employee assistance program , many of which are offered free of charge.

Working Title
Retention Specialist

External Link to Posting
https://jobs.uncw.edu/postings/31971

Vacancy Number
E1158

Position Number
1959

Location of Workplace
Main UNCW Campus

Home Department
Undergrad Retention and Student Sup - 30180 Department

Division
Academic Affairs - 30 Division

Brief Summary of Work for this Position

The Retention Specialist is responsible for managing and coordinating retention efforts and data that supports student success outcomes. The incumbent will maintain a current knowledge of appropriate college and academic policies, processes, and procedures to assure efficiency and integrity of retention services. This position serves as lead for data management, collection, and analysis for all initiatives and projects coordinated by the unit.

Responsibilities include:
  • Oversees and/or participates in the coordination and completion retention and data related projects
  • Manage all retention services data collection, input, analysis, and quality assurance for all student data within internal data management systems
  • Develop, monitor, and maintain a retention database
  • Maintain efficiencies, processes, and data within retention services; as well as, assigned campus wide student success initiatives
  • Monitor reliability and accuracy of all data content uploaded and disseminated from retention services
  • Coordinate and collaborate with Institutional Research and other campus departments for retention related data needs for reporting and routine auditing
  • Develop and maintain internal data management and control for efficiency
  • Create, maintain, and disburse student and retention reports to university leadership and key stakeholders
  • Responsible for data integrity, and execution of all administrative processes for all retention services initiatives and projects
  • Assist the Assistant Director in ensuring compliance with and implementation of student services related regulations, policies, and procedures
  • Schedule and conduct retention team meetings with campus wide partners
  • Track outcomes of interventions, utilize the data for informed decision-making, and implement the necessary refinements/updates.
  • Additional duties as assigned
Minimum Education and Experience Requirements
  • Bachelor’s degree from an accredited institution in Research, Statistics, Mathematics, Computer Science or Information Systems or related field, and two years of related training or experience. An equivalent combination of education and experience may be substituted on a case-by-case basis
  • Experience with student data platforms such as Starfish, EAB, Banner, or other similar data platforms
  • Proficiency in Microsoft Office
  • Ability to work effectively and maintain confidentiality with students and their families, faculty, staff, and alumni
  • Experience with quantitative and qualitative research data and drafting reports
Preferred Education, Knowledge, Skills & Experience
  • Master’s degree in computer science, higher education, or business
  • 2+ years of work experience in CRM platforms or databases
  • 1+ years of work experience with student data platforms such as Starfish, EAB, Banner, or other similar data platforms
  • 1+ years of work experience within in higher education academic or student affairs
  • Strong data analytics skills
  • Excellent supervisory, oral, and written communication skills
  • The ability to work well both independently and in a team environment
  • Proven knowledge and experience using Microsoft Office365 software, specifically proficient in the use of Publisher, Outlook, Word, Excel, PowerPoint, Microsoft One Drive, Forms, TEAMs, Starfish, SSRS Banner 9, Slate, Tableau, etc.
  • Demonstrate ability to organize numerous projects requiring attention to detail and consistently meet deadlines
Required Certifications or Licensures

N/A

Primary Purpose of Organizational Unit

Academic Affairs is the central division for implementing the mission of the University of North Carolina Wilmington ( UNCW ). Through effective academic policies, practices, and programs, it provides leadership for excellence in teaching, scholarship, and creative work as well as service to local, regional, and global communities. The division allocates resources to recruit and retain faculty scholars and to create a learning environment that encourages students. As part of the University’s commitment to excellence in retention and student Success, the Student Engagement, Enrollment, and Retention unit was created to develop and enact policies, processes, and programs that advance UNCW’s academic mission through the support of the Colleges and other divisions of the institution.

The Student Engagement, Enrollment, and Retention unit is one of eight primary functional areas within the Division of Academic Affairs. The departments within the unit support the recruitment and enrollment of students; work with colleges and other units on marketing and branding activities to achieve enrollment targets; coordinate advising through University College; manage the activities of the Registrar; handle all financial aid and scholarship activities; conduct admissions application review for undergraduate programs and assist in application processing for graduate students; coordinate the advising and support program for student athletes, and, oversee Student Success and Retention efforts for the university, partnering with the Division of Student Affairs and other units on campus.Currently:Academic Affairs is the central division for implementing the mission of the University of North Carolina Wilmington ( UNCW ). Through effective academic policies, practices, and programs, it provides leadership for excellence in teaching, scholarship, and creative work as well as service to local, regional, and global communities. The division allocates resources to recruit and retain faculty scholars and to create a learning environment that encourages students. As part of the University’s commitment to excellence in retention and student Success, the Student Engagement, Enrollment, and Retention unit was created to develop and enact policies, processes, and programs that advance UNCW’s academic mission through the support of the Colleges and other divisions of the institution.

The Student Engagement, Enrollment, and Retention unit is one of eight primary functional areas within the Division of Academic Affairs. The departments within the unit support the recruitment and enrollment of students; work with colleges and other units on marketing and branding activities to achieve enrollment targets; coordinate advising through University College; manage the activities of the Registrar; handle all financial aid and scholarship activities; conduct admissions application review for undergraduate programs and assist in application processing for graduate students; coordinate the advising and support program for student athletes, and, oversee undergraduate retention and student success efforts for the university, partnering with the Division of Student Affairs and other units on campus.

The Undergraduate Retention and Student Success ( URSS ) unit is dedicated to empowering students with integrity and compassion, utilizing strengths-based programming and collaborating with campus partners to support student success through to degree completion.

The unit engages in data informed strengths-based retention and student success practices including, but not limited to:Empowering students to identify, address, and navigate their barriers.Advocating for policy changes that hinder student success.Providing student-focused programming.Using data to inform and elevate strengths-based, intentional outreach.Employing strategic technologies to support student success and retention.Building and sustaining campus partnerships.Developing and contributing to High Impact Practices.

College/School Information

The University College is the first academic home for over 3,000 new first-year students each year. First-year students (including select transfer and military students) are advised in the University College until they declare a major or pre-major. The University College also administers the following academic programs and courses: First Year Seminar, Academic Learning Communities, and Synergy: The UNCW Common Reading program in addition to supporting student who are interested in Pre-Health and pre-Law professions.

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings
Single Incumbent

Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.

Months Per Year
12 Months

FTE
1.0 (40 hours per week)

Type of Position
Permanent

Anticipated Ending Date if Time-Limited Positions

Job Posting Date
05/03/2024

Posting Close Date
05/26/2024
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNCW? (2024)
    • UNCW Website
    • UNCW LinkedIn Page
    • UNCW X Account (formerly Twitter)
    • UNCW Employee Referral
    • UNCW Instagram Account (UNCW_jobs)
    • UNCW Job Alert
    • Chronical of Higher Education
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women in Higher Education
    • Craigslist
    • Career Events/Job Fairs
    • Billboards/Marquee
    • Other
  2. If you responded 'other' above, please indicate where you learned of the opportunity at UNCW:

    (Open Ended Question)



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