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Director of Case Management and Associate Dean of Students

Position Details

University of Colorado | Denver

Official Title: Student Services Director

Working Title: Director of Case Management and Associate Dean of Students

FTE: Full-time

Salary Range: $91,469 - $100,000

Position #00356276 – Requisition #33467

Join the University of Colorado Denver

About the University of Colorado - Denver

The University of Colorado Denver is the state’s premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit .

Job Description

* Applications are accepted electronically ONLY at *

Reporting to the University of Colorado Denver AVC/DOS, the Director of Case Management and Associate Dean of Students supports the CU Denver Community by advocating for students, addressing concerns, and promoting wellness. The position is responsible for day-to-day management of the Office of Case Management and advising the AVC/DOS of progress on strategic initiatives, goal implementation, and program evaluation. The Associate Dean will develop, implement, and assess programs that support students’ health, well-being, and safety and will work with students, faculty, and staff to create and maintain a campus culture of health and well-being. The Director of CM/ADOS may need to receive/respond to off hours phone calls and texts in the case of a high-level campus emergency involving students and high-risk situations.

The Director of Case Management and Associate Dean will supervise the Office of Case Management and have fiscal oversight of that budget managing general funds, grants, donor funds, purchasing, and student fees. They will also be involved in managing high level CARE, Student Conduct, and Victim Advocacy cases. In capacity as the Associate Dean of Students this position will serve as a backup for the AVC/DOS.

The Director of Case Management and Associate Dean will co-chair the Campus, Assessment, Response & Evaluation (CARE) Team alongside the Assistant Director of Case Management. The Director of Case Management and Associate Dean of Students will meet with students referred to the office and work with the case management team to aid them in navigating University systems and providing advocacy. This position will chair the Postvention Committee, be a member of the Tri-Institutional Campus Assessment and Response Team (CART) and serve as a consultant to the Special Admissions Committee.

This role will work closely with the AVC/DOS, assisting with emergency response to campus health and safety initiatives and crisis, policy review, and program evaluation. The Director of Case Management is responsible for managing budgets for the Office of Case Management, strategic planning for Case Management and will support the hiring and supervising case management staff .

What you will do:
  • Provide immediate support and backup for the AVC/DOS in daily functions.

  • Assist the AVC/DOS in responding to campus crisis and student emergencies

  • Commits to establishing and nurturing strong, positive relationships with students

  • Co-chair the CARE Team working to ensure processes are streamlined and up to industry standard in the fields of behavioral intervention teams and threat assessment and management processes.

  • Educate Staff, Faculty and Students about CU Denver’s reporting process to help build a culture of reporting students of concern on campus.

  • Helps establish a student culture where diversity is encouraged and where students learn to respect differences, take responsibility for their actions, and exercise leadership

  • Advocates for student concerns/issues and acts as an agent to promote positive institutional change

  • Develop key strategies within the department and campus wide as they relate to crisis response, student risk-assessment, student conduct, etc.

  • Develop, update, maintain, and manage processes in the unit and campus wide, related to student risk-assessment, student death notifications, student conduct procedures, crisis response, referrals, etc.

  • Monitors budgets for assigned areas of responsibility

  • Responsible for fiscal management of the department budget, including analysis of spending, forecasting for the year, and assuring that resources are used as intended.

  • Serves as a liaison between students and college departments, and campus partners. Works closely with the departments to ensure students’ needs and concerns are addressed

  • Develop and nurture strong positive relationships with academic programs in order to enhance resources that support students

  • Serves as a member of the University’s Emergency Response Team and other committees as assigne d

  • Promote the services of SESS, and the interconnection of health and well-being; identify barriers to communicating the need for seeking help; create avenues for increased awareness and utilization; and advise campus leaders on population health-related issues.

  • Serve as a consultant to special admissions for students coming to CU Denver, who may be in need of additional support from the outset.

  • Serve as an appeal reader for student conduct and academic misconduct appeals.

  • Work with the AVC/DOS and Director of Student Conduct to pilot new Restorative Justice programming on campus.

  • Provide strategies, insight and expertise related to student crisis and student needs when serving on SESS or University committees as requested.

  • Participate in campus activities (Orientation, Convocation, Commencement, student events, etc.).

  • Support the AVC/DOS in policy review and development as it relates to campus health and safety initiatives aimed at improving the student experience and accessibility of resources.

  • Seek out, apply for, and help manage grants for the AVC/DOS areas.

  • Support AVC/DOS procurement functions including purchase orders, travel/reimbursement expense reports, and payment vouchers in accordance with university policies.

  • Work with the Finance and Administration Team for purchasing, Purchase Orders and Accounts Payable.

  • Has the ability to act on behalf of the AVC/DOS.

Qualifications you already possess (Minimum Qualifications)
  • A bachelor’s degree in counseling, psychology, social work, student development, higher education, or a directly related field from an accredited institution.

  • Six (6) years of diverse and progressively responsible experience in higher education, crisis management, or related field, in which three (3) years must have been spent supervising staff.

Preferred Qualification to possess (Preferred Qualifications)
  • A master’s degree or doctorate in education, communication, student affairs, social work, psychology / counseling, public administration, higher education, or a directly related field from an accredited institution.

  • Demonstrated progressive leadership experience in Higher Education.

  • Experience leading or co-leading a Campus Behavioral Intervention/Threat Assessment Team.

  • Training/certification in any of the following: NABITA threat assessment tool, WAVR21, SIVRA-35, or experience utilizing risk rubrics to classify risk.

  • Experience with budget oversight and/or fiscal responsibilities.

  • Experience with program evaluation and assessment.

  • Experience with Student Conduct and/or Restorative Justice.

  • Experience applying for and managing grants.

Knowledge, Skills, and Abilities
  • Ability to communicate effectively, both in writing and orally.

  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

  • Outstanding customer service skills.

  • Demonstrated commitment and leadership ability to advance diversity and inclusion.

  • Demonstrated understanding of student development.

  • Crisis Management and mental health training.

  • Knowledge about, and skills in, developmental, psychological, and medical issues in the college student population.

Conditions of Employment
  • Occasional work during the evening and/or weekends may be required.

  • This position follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.

  • The Director of CM/ADOS may need to receive/respond to off hours phone calls and texts in the case of a high-level campus emergency involving students and high-risk situations

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required. COVID recommendations and information can be found at:

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $91,469 – $100,000.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.


Total Compensation Calculator:

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by May 16th, 2024. Those who do not apply by this date may or may not be considered.

Required Application Materials:

To apply, please visit: and attach:

  1. A cover letter which specifically addresses the job requirements and outlines qualifications

  2. A current CV/resume

  3. List of three references (we will notify you prior to contacting both on and off-list references)

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at ​.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Questions should be directed to Katherine Miller,

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