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Hope Chicago Scholar Coordinator (34565) EXTENDED

Northern Illinois University
Dekalb, Illinois, United States
Salary Not Specified
Date posted
Apr 29, 2024

Job Details

Position Summary

The Hope Chicago Scholars Coordinator will be a staff member of the NIU Academic Advising Center. Under the direction of the Director of the Academic Advising Center, the Coordinator provides direct, holistic academic support for the development and assessment of student success and retention initiatives for Hope Chicago Scholars attending Northern Illinois University. As a staff member within the Academic Advising Center, this position will maintain an academic advising caseload, participate in new student orientation as well as campus recruitment events (i.e. Preview Days, Admitted Student Days, etc.).

Essential Duties and Responsibilities
  • Serve as the primary academic advisor for first year, Hope Chicago Scholars, assisting students in developing a meaningful academic and co-curricular plan. Continuing to provide academic support to students after they have progressed beyond their first year at NIU .
  • Directly advise students through one-on-one appointments, in-person and virtually, as well as interacting frequently via email, text or phone.
  • Provide additional support to students in academic distress or on probation in accordance with academic policies; refer students needing additional support to appropriate campus offices and resources.
  • Present academic enrichment workshops on various topics, such as registration, campus resources, degree requirements, and learning strategies.
  • Maintain accurate records of interactions with students; facilitates and follows-up with campus referrals in the NAVIGATE system. Maintains confidential and accurate student records; processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act ( FERPA ) policies.
  • Participate in Academic Advising Center signature programs, events, and activities, including but not limited to: New Student Orientation, Week of Welcome, Preview Days, Admitted Student Days and other student celebrations.
  • Develop advising resources promoting student success and retention in collaboration with internal and external stakeholders.
  • Communicate degree requirements, academic policies (including FERPA ) to students, parents, and faculty.
  • Conduct outreach efforts with high school students at partnering Chicago Public Schools.
  • Serve as a point-of-contact for incoming students during their orientation and first-year; conduct routine and targeted outreach and identify opportunities that ensure a smooth transition experience.
  • Coordinate a well-rounded student success approach to enhance student achievement and promote connections to vital campus resources.
  • Present to students, families, guests, and alumni on program requirements and expectations; deadlines for financial aid, applications, declaration of enrollment intentions, and student success requirements as outlined in they Hope Chicago Scholarship Acceptance Form.
  • Work in close partnership with campus units at NIU to strengthen the student experience.
  • Develop activities, resources, and presentations/workshops promoting student success, enrichment, and retention in collaboration with internal and external stakeholders.
  • Assist in the creation, maintenance, execution, and evaluation of curricula, schedules, structures, and policies for outreach activities and programs.
  • Collaborate with the AAC Director to establish and maintain effective collaboration with campus partners and internal constituencies to ensure efficient operations of all programs, including: academic departments/schools, Orientation and First Year Programs, Athletics, Undergraduate Admission Office, Student Financial Aid Office, Career Services, Disability Resource Center, Huskie Academic Success Center, Center for Student Assistance, Bursar Office,
  • Registration & Records, campus academic and cultural diversity centers, and Student Affairs.
  • Understand and adhere to FERPA, HIPPA, Title IX, Northern Illinois University, and confidentiality guidelines.
  • Possess cultural sensitivity awareness and a commitment to diversity, equity, and inclusion.
  • Assist with marketing and promotions including social media and outreach materials and websites.
  • Provide financial advising and wrap-around support to Hope Chicago Scholars, enabling them to succeed in their pursuit of post-secondary education.
  • Stay informed about the evolving landscape of education and actively contribute insights to enhance program effectiveness.
  • Serve as one of the institutional representatives on the NIU Hope Chicago Oversight Committee.
  • Represent the Academic Advising Center on University-wide committees and events as needed.
  • Other duties as assigned.
  • Track and report on student progress data.
  • Collaborate with internal and external campus stakeholders to create and execute initiatives aimed toward bolstering academic success, persistence, and sense of belonging for Hope Chicago Scholars. These areas initiatives include term-to-term retention and persistence, Satisfactory Academic Progress, maintenance of scholarship requirements, etc.
  • Liaise with academic advisors, faculty, and campus administrators to identify students in need of academic intervention. Draw upon research-based best practices to recommend a measured and student-centered response that encourages self-advocacy and persistence.
  • Use term-to-term academic performance data to identify students in need of academic and socio-emotional support. Create and implement programs and outreach for Hope Chicago Scholars focusing on academic support, student development, and career exploration.
  • Participate in NIU Hope Chicago Scholars program assessment, research, and evaluation activities.
Minimum Required Qualifications (Civil Service)

  1. Bachelor’s degree.
  2. Four (4) years (48 months) of academic advising related experience in higher education, or experience related to the functions of the hiring unit.*

*Note: A Master’s degree may be substituted for one (1) year (12 months) of professional experience related to the functions of the hiring unit.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

Class Specific KSAs:
  1. Customer and Personal Service – Knowledge of principles and processes for providing quality educational guidance. This includes student needs assessment, meeting quality standards for services, and evaluation of student satisfaction.
  2. Administration and Management – Knowledge of business and management principles involved in the presentation and delivery of academic programs, strategic planning, resource allocation, leadership techniques, recruitment methods, and coordination of people and resources.
  3. Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  4. Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  5. Knowledge of educational, evaluation, and measurement principles, practices, methods, and techniques, university policies and procedures.
  6. Speaking – Talking to others to convey information effectively; ability to develop a rapport with students.
  7. Written Expression – The ability to communicate information and ideas in writing so others will understand.
  8. Ability to establish effective working relationships with students, faculty, and staff

Position Specific KSAs:
  1. Ability to work as part of a team.
  2. Superior interpersonal and problem-solving skills.
  3. Ability to adhere to strict confidentiality and other ethical standards.
  4. Clearly student-centered in philosophy and purpose.
  5. Ability to manage stress well and be flexible in a changing, fast paced environment.
  6. Demonstrated experience working with first-generation, Pell-eligible and/or Limited-income students to help them succeed academically.

Specialty Factors (Civil Service)


Preferred Qualifications (Civil Service)
  • Master’s Degree in Higher Education, Leadership, Education, Counseling, College Student Personnel, Student Affairs, Academic Advising, or related field preferred.
  • Successful experience working with a student retention or achievement program in higher education preferred.
  • Collaborative and team-oriented working style.
  • Demonstrated appreciation for and experience working with diverse and underrepresented student populations.
  • Bilingual/Spanish-speaking
  • Availability to work some evenings, weekends, and off-campus assignments based on critical advising cycles.
Minimum Required Qualifications (SPS)


Additional Requirements (SPS)


Preferred Qualifications (SPS)


Physical demands/requirements
  • General office requirements
  • Limited travel may be required
Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date


Anticipated Appointment End Date

Percent of Staff Year


Standard Hours Per Week


Working Hours

M-F, 8am-4:30pm, one-hour lunch; Some nights and weekends are required. Flexibility with remote work days possible.


$50,000.16 - $52,000.08/annually

Hourly or Semi-monthly Pay Rate/Range

$2083.34 - $2166.67/semi-monthly

Earn Type


Application Procedure

Application Procedure

Application Procedure

Application Procedures:

  1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
    • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.
  2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
  3. Please monitor your e-mail for further information regarding your application. Emails will be generated from and . Please add these emails to your address book to ensure timely delivery of any future communication.
  4. Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

  • The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
  • Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
  • After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.
Additional Details:
  • Click on Program/Student Advisor for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
    • Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.
  • Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.
  • Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Special Instructions

Please submit the following:
  • Resume
  • Cover Letter
  • List of Three Professional References
Quick Link to Applicant

Is Background Check Required?


EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services Building Room 230

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at .

Safety Information

NIU provides annual reports on campus security and fire safety.
Read the Annual Security and Fire Safety Report .
Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy.
Applicant Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
  3. Transcripts (unofficial with official required at hire)
  4. List of References
Optional Documents
  1. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
  2. Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently a citizen or resident of the State of Illinois?
    • Yes
    • No
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
  3. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or resume.

    (Open Ended Question)

  4. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  5. * Have you attached all transcripts to support the degrees you are submitting for consideration?
    • Yes
    • No
  6. * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
    • Yes
    • No
    • Not Applicable


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