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Visitor Services Representative - The National Museum of Toys and Miniatures

Job Details

Hiring Department


The National Museum of Toys and Miniatures is seeking a detail-oriented candidate to fulfill the role of Visitor Services Representative.

Often described as one of the best museums in Kansas City, the Museum is striving to reach new audiences to share its extensive collection of historically significant toys dating from the 18th through the 20th centuries and its world-renowned collection of fine-scale miniatures. The Museum’s mission is to educate, inspire, and delight people of all ages by collecting, displaying, and interpreting toys and miniatures that illuminate diverse narratives and cultural heritage. For more information, click here .

Job Description

The purpose of this role is to support the Museum’s mission, strategy, and DEAI goals by providing exceptional hospitality and visitor experiences to all individuals and groups visiting the museum. The Visitor Services Representative sells admissions and Museum Store merchandise, answers questions, and provides visitors access to amenities. The ideal candidate will possess an optimistic, welcoming attitude and strong attention to detail, communication, multi-tasking, problem-solving skills, and the ability to work collaboratively with other museum staff.

Duties and Responsibilities
  • Sell museum admissions and Museum Store merchandise and assist with merchandising, restocking, straightening inventory, and receiving orders.
  • Assist in opening and closing the museum, following set procedures.
  • Provide a friendly and inviting presence to museum visitors.
  • Answer visitor questions about the collection and provide general museum guidance.
  • Process online admissions and store inventory.
  • Maintain work areas clean and orderly, including front desk, public spaces, interactives and surfaces of gallery cases, and volunteer spaces.
  • Preserve visitor safety as well as Museum Store and gallery security.
  • Other duties as assigned.

This is a part-time, non-benefit-eligible position. The Visitor Services Representative will be working 28 hours per week, including Saturdays and Sundays, with some occasional evenings. The preferred schedule is Monday, Friday, Saturday, and Sunday from 9:00 am to 4:30 pm.

Minimum Qualifications

A high school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired are necessary.

Preferred Qualifications
  • 2 years minimum cash handling, retail, and customer service experience
  • Ability to operate a PC to process Point of Sale (Clover) transactions and use standard Windows-based software programs, such as Microsoft Office
  • Must be comfortable with public speaking and have an interest in cultural and educational organizations.
Physical Requirements
  • This position requires sitting, standing, and walking for long periods
  • This position frequently requires bending, kneeling, and stretching
  • Must be able to lift at least 30lbs, unassisted
  • This position requires daily glass, plexiglass, and surface dusting and/or cleaning
Anticipated Hiring Range

$15.00 per hour commensurate with experience, education, and internal equity.

Application Deadline

This position will remain open until filled with review of applications to begin immediately.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.



The University of Missouri-Kansas City, one of four universities of the University of Missouri System (UM System), is a doctoral research-intensive public university offering traditional and interdisciplinary programs. The University is designated as a high research activity university by the Carnegie Classification of Institutions of Higher Education and is home to 13 colleges and schools; indeed, few urban universities have the depth and breadth of disciplines (ranging from medicine to the performing arts) offered at UMKC. The University enrolls more than 16,000 students, coming from 48 states and more than 95 countries, in more than 125 academic areas. The student population includes 47% undergraduates, 31% graduates and 22% dual-enrolled HS students. Providing a stimulating classroom experience is paramount at UMKC. The institution’s diverse and international faculty hold doctorates or the highest degree in their field at an impressive 83%. UMKC has earned national and international recognition for the quality of its faculty, students, research and community leadership.

UMKC aspires to be an exemplary public urban research university of the 21st century, pursuing excellence as a human-centric learning and discovery community, fostering equity, diversity and inclusion to enrich the lives of the people and region we serve.

As an urban research university, our mission at the University of Missouri-Kansas City is to promote learning through the discovery, preservation, and dissemination of knowledge of public value across a broad spectrum of disciplines and fields of study. UMKC celebrates the individual and embodies diversity and inclusion by intertwining these goals with innovation to enable transformational impact aimed at bringing cultural, social, health, and economic prosperity to the metropolitan, regional and global communities we serve.

The University is located in a Kansas City metropolitan area that is among the most entrepreneurial cities in America with a population of more than 2.4 million and a diverse portfolio of industries and businesses. Home to a diverse base of corporate centers, high-tech firms and prominent non-profits, Kansas City is an inspiring example of 21st century economic transformation, with UMKC sitting at its heart. From thriving corporate headquarters such Garmin to tech startups such as ZOLOZ and ShotTracker, KC’s business community is strong.

Kansas City offers the best of both worlds—a vibrant, urban community with Midwestern appeal. The city’s rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City’s biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

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