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Information Receptionist

Job Details


ABOUT US
We are Harper College…the college in your community.

The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.

Harper College is now one of the nation’s premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago’s northwest suburbs. The College’s academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.

QUALIFICATIONS

Educational Requirements: High school graduate or equivalent.

Experience Requirements: One year general office experience required. Knowledge of Word, Excel and Outlook. Experience using different technology/software platforms and familiarity with student systems preferred.

JOB DESCRIPTION

Schedule Information: Monday-Thursday 8 am - 7:00 pm (Hours are flexible and based on needs of department)

Hours per Week: 29

ABOUT THE TEAM

Student Development at Harper College wants every student to achieve success in his/her college endeavor and to have the opportunity to grow both in and out of the classroom. A key part of this involves recognizing unique talents and developing them into strengths. Our programs and services are designed toward this end.

RESPONSIBILITIES

Provides general support to the Center for New Students at Harper College related to scheduling student appointments for orientation and advising. Provides accurate and timely information for new student programs, and general advising services. Answers questions about orientation and advising to internal stakeholders. Provides high quality customer service to students, faculty and staff.

Provides reception for the Center. Greets visitors, answers telephone, takes and distributes messages and provides information as appropriate.

Schedules and maintains appointments in scheduling software to facilitate 24/7 access to orientation appointments in the student portal.

Supports college programs such as peak-time registration times, add/drop week, Hullabaloo and informational events. Duties include assisting students with scheduling and registration, providing input about new student processes, including financial aid and testing.

Assists in organizing Orientation programs for new students: check-in, scheduling rooms and/or organizing materials for advisor use.

Accesses, researches and prints student information from student systems for advisors.

Tracks student contacts and monitors appointment and staffing availability and needs.

Requests materials for advising and orientation programs as needed.

Follows privacy and confidentiality guidelines with student record information.

Performs related duties as assigned.

Company

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