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Access Services Specialist

University of Colorado System
Denver, Colorado, United States
Salary Not Specified
Date posted
Apr 25, 2024

Job Details

Position Details University of Colorado | Denver

Official Title: Academic Services Professional

Working Title: Access Service Specialist

FTE: Full time (100% FTE) Hybrid

Salary Range: $51,132 - $55,000

Position #00821102 – Requisition # 33410

Join the University of Colorado Denver

About the University of Colorado - Denver

The University of Colorado Denver is the state’s premier public urban research university and equity- serving institution. Globally connected and locally invested, CU Denver partners with future -focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit .

Job Description

* Applications are accepted electronically ONLY at *

Reporting to the Access Services Manager, this position is responsible for two main areas; processing and quality control of Course Reserve and Ask Us collection materials and serving library users by working at the two Ask Us Desks in the library. Course Reserves and Ask Us Collection functions include receiving materials from campus faculty/ purchases, processes these materials into circulation software and apply appropriate circulation processes. Provide appropriate record-keeping and documentation for materials on these collections.

This position will serve as the library opener most days and will need to work scheduled desk shifts. Desk functions include being able to provide great customer service to all users, answer a variety of questions about the library, campus, and surrounding Denver area; perform circulation functions in Sierra; and rove the first and second floor of the library to help patrons in need. On occasion the schedule can be flexible as this position provides coverage for other staff as needed.  Actively participates in library committees and departmental meetings as needed.

Access Service Specialist What you will do:

Ask Us Desk Service:
  • Perform opening duties daily to ensure the building and spaces are ready for users and staff.
  • Meet user needs by answering directional questions about the library and campus, technology troubleshooting, handling circulation transactions, checking book drops, and providing first-tier reference, while providing a high level of customer service.
  • Serve as staff point-person during desk shifts to answer phone calls and emails, solve customer concerns, support student workers and staff by providing training, and resolve conflicts regarding library procedures and policies. Reports on any facilities issues that occur during regular business and communicates them to colleagues.
  • Takes direction from department leadership to ensure clear and consistent implementation of circulation policies and procedures.
Ask Us Collection Processing and Maintenance:
  • Works within unit to maintain and curate the Ask Us collection by receiving, logging, and processing purchased materials. This position serves to be an expert in all items in the collection.
  • Provides appropriate record keeping, uses Sierra circulation software to process materials, and conducts annual inventory of collection and report findings to Access Services Manager.
  • Helps create an annual proposal with recommendations for removal and replacement, which will reflect the assessed needs of the Auraria users.
  • Tests and troubleshoots all technology to ensure items are clean and function properly.
  • Keeps all documentation/signage/marketing materials up to date and proposes needed changes to Access Services Manager.
  • Work with Access Services Manager to market the collection to library users.
Course Reserves Collection Processing and Maintenance:
  • Works within unit to maintain the Course Reserve collection by receiving, logging, and processing materials from faculty; submits purchase requests for items not owned.
  • Provides appropriate record keeping, uses Sierra circulation software to process materials, ensures that copyright requirements are met, and makes sure records are findable in library catalog.
  • Communicating with faculty regarding the status of their requests and removing items from Course Reserves to return to their original collection/owner.
  • Communicates with work unit/department to resolve any issues or implement improvements with processes. Conducts annual inventory of collection and report findings to Access Services Manager.
Additional duties:
  • Work on special projects within library or unit; may serve on library-wide committees.
  • Promote a positive work environment and lead by example.
  • Perform other duties as assigned.
Please Note:

This description is a summary only and outlining the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $ 51,132 - $55,000 .

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.


Total Compensation Calculator:

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by May 24, 2024, 11:59:00 PM. Those who do not apply by this date may or may not be considered.

Required Application Materials:
  • To apply, please visit: and attach:
  • A cover letter which specifically addresses the job requirements and outlines qualifications
  • A current CV/resume
  • List of three references (we will notify you prior to contacting both on and off-list references)
Questions should be directed to Kevin Lawless:

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at ​.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Qualifications :

Qualifications you already possess (Minimum Qualifications)
  • A bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
  • One year of customer service experience.
Substitutions: A combination of education and related technical/paraprofessional experience may be substituted for the Bachelor’s degree on a year for year basis.

Preferred Qualification to possess (Preferred Qualifications)
  • One year of library or higher education experience.
  • Experience with Sierra or another integrated library system (ILS) and other library systems/applications.
  • Experience in a library environment in at least one of the following areas: circulation, physical course reserves, e-reserves, and/or reference.
  • Bilingual, Spanish preferred.
  • Experience serving users with disabilities.
  • Experience serving users in a high paced environment.
Knowledge, Skills, and Abilities
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Outstanding customer service skills.
  • Demonstrated commitment and leadership ability to advance diversity and inclusion.
  • Ability to follow policies and exercise good judgment in the application, interpretation, communication, and enforcement of policies procedures, rules, and guidelines.
  • Experience with Microsoft Office Products including Excel, Word and Outlook.
Conditions of Employment:
  • Open the Library Monday-Friday. The typical hours for this position will be 7:30 am- 4:00 pm. Occasional nights and/or weekends may be required.
As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19 but is not required. COVID recommendations and information can be found at:


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