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Human Resources Customer Service Assistant

Department: Human Resources

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies, Monday through Friday, 8:00 a.m. - 5:00 p.m.

Location: Fairfax, VA

Workplace Type: On-Site Required

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Position:

The George Mason University Human Resources (HR) Office is looking for an enthusiastic and energetic individual to serve as a non-student, part-time Customer Service Assistant. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Applicants should be available for schedules from 8:00 a.m.-5:00 p.m., Monday through Friday.

Please Note: Due to the nature of the confidential information this position works with, current Mason students CANNOT be considered for this position.


This position will provide courteous and professional customer service, in a busy front office environment, to the diverse and multicultural community of George Mason University visitors and staff. Other responsibilities include data entry and records management to support the New Employee Welcome Center.

Required Qualifications:

Applicants should desire to work in a team environment where priorities change rapidly and customer service and effective communication are considered essential. The selected candidate must have superior communication and customer service skills, excellent organizational skills, ability to prioritize work, ability to multitask and problem-solve, be detail-oriented, and have the ability to collaborate and communicate with diverse individuals with differing needs. Previous receptionist or customer service experience; data entry; experience with Microsoft Word and Excel, e-mail and web navigation; and use of Web applications are all required competencies.

Preferred Qualifications:

Previous experience working in an HR or university environment is strongly desired; as well as experience in a high-volume, fast-paced office environment.

Instructions to Applicants:

For full consideration, applicants must apply for Human Resources Customer Service Assistant at Complete and submit the online application to include three professional references with contact information, and provide a resume.

Posting Open Date: April 23, 2024

For Full Consideration, Apply by: May 7, 2024

Open Until Filled?: Yes

Mason Ad Statement

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at

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