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Patient Service Representative

American University
Washington, District of Columbia, United States
Salary Not Specified
Date posted
Apr 22, 2024

View more

Position Type
Administrative, Student Affairs, Health Services
Employment Type
Full Time

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University


Patient Service

Time Type:

Full time

Work Modality:

Full On Campus Presence



Job Description:


The Patient Service Representative offers, friendly, courteous, effective, and efficient front office services to every patient to ensure that each patient has a positive experience while at the Student Health Center (SHC); coordinates clinic phone communications among patients, staff, and providers, schedules appointments, processes financial transactions related to medical services, maintains and manages flow of medical records throughout the Health Center.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Patient Intake and Reception:
  • Greet and check-in patients in a friendly and courteous manner in person and on the phone, direct flow of patients and calls.

  • Schedules patient appointments, registers patients, and performs cashiering functions, including encounter form entry.

  • Collect and verify accurate and complete demographic and insurance information from patient. Accurately enter all data into the information system and update established patient files, as necessary.

  • Ensure management of patient charts including chart organization, pick-up and delivery to needed locations, repair or preparation of new charts, purging of inactive charts and release of chart information.

2. Communication and Information:
  • Perform screening function with patients to determine appropriate staff/departments to best meet patient’s needs and refer appropriately.

  • Provide information to patients regarding financial policies, registration requirements, etc.

  • Process all clerical records and information for clinic patients including cashiering, encounter forms, patient charts, etc.

3. Patient Satisfaction:
  • Ensure that patient waiting areas are clean, well maintained and pleasant.

  • Ensure that patient needs are met while in the clinic to include access to transportation as necessary, interpreters, other assistance.

  • Serving Customers.

  • Displaying Creativity.

  • Prioritizing and Organizing.

  • Acquiring and Analyzing Information.

  • Supporting Coworkers

Position Type/Expected Hours of Work:
  • Must be able to work as member of a team.

  • Effective communication skills with fellow HPs, providers, staff; and patients is critical.

  • Has responsibility for decisions that impact patients, other, staff, and/or quality of service within the Health Center.

  • Work may be stressful at times; contact may involve dealing with angry or upset people.

  • 40 hour work week.

Required Education and Experience:
  • High school diploma or equivalent.

  • Less than 1 year of relevant experience.

Preferred Education and Experience:
  • High school diploma or equivalent.

  • 1-3 years of relevant experience.

Additional Eligibility Qualifications:
  • Familiarity with medical insurance, medical terminology, and basic computer skills preferred.


AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options .

Other Details
  • Hiring offers for this position are contingent on successful completion of a background check.

  • Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

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