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Dispatcher - Full-Time

Elmhurst University
Elmhurst, Illinois, United States
Salary Not Specified
Date posted
Feb 5, 2024
Job Summary

To reliably and effectively function as the in-office Public Safety representative, answering calls for service and communicating with patrol staff, Facilities Management personnel, Residence Life and other offices. Monitors alarms, access control and video security systems, and use those systems to retrieve information in a timely manner. Maintains basic records associated with daily shift activities, and performs data entry of incident reports, parking records and other department information in an accurate and timely manner. In the event of an emergency situation, activates the University’s emergency procedures to protect life, prevent injury, protect property, and initiates emergency notifications.

Salary Grade

Essential Functions
  • Answers telephone calls and walk-up inquiries and requests for service.
  • Communicates with Public Safety and Facilities Management personnel, by phone, radio and in-person, to resolve calls for service and emergency situations.
  • Communicates with 911 personnel to request emergency assistance for police, fire and medical response to campus.
  • Operates computer-based security systems, including video security system, access control/alarm system, emergency broadcast systems, fire alarm monitor, 911 call-alert computer, incident report database and dispatch call database. Use capabilities of these systems to monitor activity, respond to and manage emergency situations, and collect information to support routine and emergency information needs.
  • Issues parking permits and maintain parking permit files and database.
  • Performs data entry in the University’s main student/employee data system, and utilize the system to acquire information needed for routine and emergency purposes.
  • Enters and proofs information in incident reports. Electronically distribute reports according to department procedures.
  • Interacts with all members of the campus community, as well as parents and visitors, in a professional manner which reflects in a positive way on the department and University.
  • Prepares reports on incidents which occur, and work orders on maintenance needed.
  • Initiates emergency response procedures, and fulfill responsibilities in handling emergencies in accordance with department’s emergency procedures.
  • Maintains positive working relationships with campus personnel and local emergency responders.
  • Interacts in a calm, professional and cordial manner with members of the campus community, including students, staff and faculty, as well as visitors to campus.
  • Responds to telephone and walk-in inquiries. Be able to gather the appropriate information to assess the situation for the proper response and articulate necessary information to responding officers.
  • Maintains accurate daily log of events.
  • Performs occasional light administrative tasks.
  • Demonstrates a strong commitment to continuous improvement.
  • Supports mission, vision and values.
Other Duties and Responsibilities
  • Performs other duties as assigned
Minimum Qualifications
  • Experience as a public safety/911 or campus security dispatcher.
  • High school diploma.
  • Ability to speak clearly and be understood via radio and phone communication.
  • Ability to read and understand and apply both written and verbal directives.
  • Normal hearing, due to the heavy volume of telephone and radio communication, audible alarms, and duties requiring monitoring of police/fire/ EMS radio traffic.
  • Strong command of the English language.
  • Ability to maintain calm and professional demeanor during stressful or critical situations.
  • Ability to communicate department/University policies and procedures in a professional manner.
  • Strong computer skills, including solid experience with Microsoft Office products.
  • Comfortable with technical equipment to include, radios, scanners, electronic access control, fire panels and PC based programs.
  • Ability to work varying shifts, as required to meet departmental requirements.
Preferred Qualifications

Working Conditions/Physical Requirements

Employee is subject to indoor environmental conditions in an office setting. Position requires the ability to sit and remain alert for extended periods of time, to stand and walk unassisted, to occasionally lift and carry items up to 40 pounds, and to reach and grasp items and controls. Position requires normal vision and accurate hearing, as the position involves communication via phone, 2-way radio, and in-person, and monitoring of emergency scanners and alarm systems with audible alerts. The ability to communicate clearly in English, verbally and in writing, is required.

Work Hours

The afternoon shift. This shift covers 2:00pm – 10:00pm . 5 days a week with regular set days off determined based on operational needs.

Posting Date


Closing Date

Open Until Filled


Special Instructions to Applicants

Elmhurst University is a leading institution of higher education that seamlessly blends liberal learning and professional preparation to help students reach their full potential. Elmhurst University offers more than 70 undergraduate majors, 17 graduate programs, degree-completion programs for busy adults, and the acclaimed Elmhurst Learning and Success Academy for young adults with developmental disabilities. Elmhurst University is one of the Top 10 Colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest’s best values in higher education.

Recruiting and retaining a diverse workforce is a critical component of the University’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an EO Employer. Elmhurst University prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.

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