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Cloud Collaboration Services Engineer

Employer
Brown University
Location
Providence, Rhode Island, United States
Salary
Salary Not Specified
Date posted
Apr 19, 2024

Job Details



Founded in 1764, Brown is a leading institution for education, discovery, and global intellectual progress as well as one of the largest employers in Rhode Island. Working at Brown brings more than just a paycheck and generous benefits; it offers an opportunity to contribute to a greater good. Join us in supporting the pursuit of knowledge and individual growth that defines higher education and enriches our community.

Job Description:

Cloud Collaboration Services Engineer

Office of Information Technology

The Cloud Collaboration Services Engineer contributes as part of a skilled team which designs, administers, automates, and manages communications about cloud collaboration services for the University. These include core services such as Google Workspace, Office 365, Adobe, Slack, and other SaaS applications. These responsibilities are key to providing consistency, efficiency, and a positive user experience for all of the Brown community.

As a member of the Cloud Collaboration Services group, this role has a high level of responsibility for the administration, delivery, use, change management, and service ownership of these services, working to provide high reliability, useful automations and integrations, and a high-quality user experience. This role will work closely with their supervisor and the IT Communications Manager to communicate significant service changes, coordinate documentation, and improve adoption and customer value. This position will engage with members of the Enterprise Applications group to contribute to and adopt software engineering, integration, and automation standards and best-practices

Education and Experience
  • Bachelor’s degree preferred.

  • 5+ years providing endpoint or cloud computing support working in a complex environment.

  • Experience supporting many thousands of users, communicating broadly to customers, and support of a diverse customer base.

  • One or more cloud certifications from Google, Amazon, Slack, or Microsoft preferred.

  • Experience supporting enterprise and/or higher-ed systems such as Google Suite, Microsoft Office 365/OneDrive, Slack, Zoom, ITSM/service desk systems, learning management systems, etc.

  • Experience with Web application technologies and API-based integrations

  • Experience with developing analytics tools such as reporting engines, dashboards and data visualizations

  • Experience with script development in environments such as Powershell, Python, and/or shell

  • Experience supporting desktop computing including Mac, Windows, Android and iOS operating systems and common applications

  • Knowledge of enterprise service management and change management practices.

  • Expert knowledge of script programming, in scripting tools such as Powershell, Python, and/or shell, preferred.

  • Strong computing, analytical, and troubleshooting skills.

  • Project planning and project management skills.

  • Excellent customer service and collaboration skills.

  • Excellent written and oral communications.

  • Excellent organizational skills; attention to details.

  • Ability to multitask is required.

  • Demonstrates a willingness and ability to support a diverse and inclusive environment.

Successful completion of a criminal background check and education verification is required.

Recruiting Start Date:

2024-04-02

Job Posting Title:

Cloud Collaboration Services Engineer

Department:

Office of Information Technology

Grade:

Grade 10

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Work Location:

Remote Eligible

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu .

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

Company

 Brown University

Founded in 1764, Brown is a nonprofit leading research university, home to world-renowned faculty, and also an innovative educational institution where the curiosity, creativity and intellectual joy of students drives academic excellence.

The spirit of the undergraduate Open Curriculum infuses every aspect of the University. Brown is a place where rigorous scholarship, complex problem-solving and service to the public good are defined by intense collaboration, intellectual discovery and working in ways that transcend traditional boundaries. As a private, nonprofit institution, the University advances its mission through support from a community invested in Brown's commitment to advance knowledge and make a positive difference locally and globally.

Brown is a leading research university, where stellar faculty and student researchers deploy deep content knowledge to generate new discoveries on those issues and many more. What sets their work apart? Collectively, Brown's researchers are driven by the idea that their work will have a positive impact in the world.

Brown students and faculty are tackling the nation’s opioid crisis. Planning the next Mars landing site. Uncovering the locations of ancient civilizations. Advising world leaders on new political models. Exploring new frontiers in multimedia arts. In each of their intellectual endeavors, our scholars and researchers are uncommonly driven by the belief that their work must — and will — have an impact in their communities, in society and the world.

We are a learning community grounded in a commitment of respect for the diversity of viewpoints that is fundamentally essential to intellectual discovery. We encourage the right of all individuals to express ideas and perspectives — and we embrace the value of vigorous debate in pursuit of knowledge.

Providence, Rhode Island — Brown's home for more than two and a half centuries — is a vibrant place to live, work and study, a stimulating hub for innovation, and a city rich in cultural diversity. 

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