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Part-Time Student Support Services Assistant

Employer
Middlesex College
Location
Edison, New Jersey, United States
Salary
Salary Not Specified
Date posted
Apr 19, 2024

Job Details

SALARY: $25.00 per hour

OPENING DATE: 4/18/2024

CLOSING DATE: 5/9/2024 11:59 p.m.

UNIT: Unaffiliated (Part-time position)

DEPARTMENT: Registration

REPORTS TO: Registrar

PRINCIPAL RESPONSIBILITIES:

  1. Assists students with registration and records related questions.
  2. Processes requests for records verifications and transcripts.
  3. Maintains, updates, and adjusts student records in accordance with College procedures/policies.
  4. Assists in the preparation of department reports.
  5. Communicates and provides support to department personnel.
  6. Researches financial/academic appeals and handles preparations and logistics of TAC meetings and records decisions on student records.
  7. Coordinates document retention and purging in accordance with State/College retention policies.
  8. Maintains documentation and processes approved/denied appeals and responds to all student inquiries regarding appeal process and decisions.
  9. Assists with the preparation of correspondence to students regarding appeal decisions and assist with compliance with court orders/subpoenas.
  10. Assists students with completion of Tuition Chargeback Forms, determines eligibility, processes documentation, and responds to all student inquiries regarding Tuition Chargeback process and decisions.
  11. Provides administrative support to the academic scheduling process.
  12. Provides e-mail and telephone coverage for Registration Office.
  13. Performs other duties as assigned.


MINIMUM QUALIFICATIONS:
  • Associate degree
  • Two years’ experience in a customer service-related position
  • Strong administrative, organizational and computer skills with knowledge of Microsoft Office
  • Ability to deal positively with a diverse population
  • Strong communication skills and the ability to make independent decisions.
PREFERRED QUALIFICATIONS:
  • Bachelor’s degree
  • Bilingual (English/Spanish)
  • Ability to work independently and within a team-oriented setting
  • Ability to use discretion and judgment
SUPPLEMENTAL INFORMATION:

SCHEDULE: 20 hours per week, Monday to Thursday, 10:30 a.m. to 3:30 p.m.

Company

Middlesex College

Middlesex College is a place where everyone has equal access to opportunity and a chance to THRIVE… in education, exploration, growth and personal progress.

Our students are recent high school graduates looking to take the first two years toward a bachelor’s degree; others want to start a great career right after graduating from Middlesex College. Some may be adult students who have been out of school for a while, looking to upgrade their skills or start college. They are returning military veterans seeking an education. They are also recent immigrants looking to improve their English skills or participate in workplace training.

Less than an hour from New York City, our home county is strategically located near lucrative career opportunities in technology, healthcare and business, with employers like Johnson & Johnson and the fast-growing autonomous technology industry.

Our students hail from every town in Middlesex County, the most diverse county in the state according to the 2020 U.S. Census, and nearly 40 countries.

Thanks to scholarships and grants, we make it possible for anyone to afford Middlesex College without getting into debt. Students and families who make less than $65,000 are eligible for grants covering the entire cost of tuition.

Our caring faculty nurture students as they prepare to transfer to a four-year college or enter the world of work, providing career guidance and extending help beyond normal office hours.

Middlesex College is an inclusive workplace that welcomes diverse perspectives and lived experiences, and values each person's contributions.

Join our team in serving a diverse population of more than 12,000 students. The campus community, representing a variety of ages, races, ethnicities, interests, and backgrounds, all work together toward the common goal of providing access to a quality, affordable education to a diverse population.

We understand that total rewards play an important role when choosing where to work. Full-time employees enjoy work-life balance, competitive and equitable compensation, and a friendly, inclusive work environment.

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