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Associate Director of Financial Aid Services

Community College of Rhode Island
Warwick, Rhode Island, United States
Salary Not Specified
Date posted
Apr 18, 2024

Job Details

About CCRI and the Role

Position Title

Associate Director of Financial Aid Services


Financial Aid

Position Category

Staff - NonClassified

About CCRI

The Community College of Rhode Island is New England’s largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.

We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.

Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees’ values and what it means to work here, learn about our Guiding Principles here .

Job Summary

The Associate Director of Financial Aid Services is a leader within the Financial Aid Office and is responsible for the administration of a complex financial aid program, including procedure development, funding application and accounting, supervision and training of staff, in order to provide proactive and responsive service to prospective and current CCRI students.

Duties and Responsibilities

Commitment to CCRI’s Mission:
  • Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
  • Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences.
  • Continuously endeavor to provide prospective and current students access to postsecondary education while identifying and removing barriers that prevent initial and continued enrollment.
  • Partner with other college departments to develop and implement initiatives designed to close equity gaps in under-represented student populations.
Position-Specific Knowledge
  • Formulate, implement, review and evaluate policies, procedures and standards to ensure departmental compliance with Financial Aid guidelines and objectives.
  • Administer and conduct ongoing statistical reviews and reconciliation of all financial aid programs including Student Employment, Federal Pell Grant, Federal SEOG, Institutional and Foundation Scholarships, Federal Direct Loans and any other source of funds for student assistance.
  • Provide financial aid services to students, develop packaging strategies for awarding funds and oversee professional judgment issues.
  • Participate in program and statistical reviews/audits; provide for the implementation of resulting recommendations.
  • Maintain expertise in all areas of financial aid so that the department can plan and react positively to constantly changing Federal, State and institutional postures concerning student assistance.
  • Perform needs analyses on student applications and construct financial aid packages; authorize program disbursements.
Student Service
  • Interview and counsel students and parents regarding financial aid programs. Make recommendations and referrals to other institutional personnel such as Advising, Admissions, etc.
  • Demonstrate a commitment to provide quality services to potential and existing students and parents.
  • Troubleshoot problems as they arise and recommend and carry out appropriate resolutions.
  • Coordinate and participate in FAFSA filing workshops for prospective and current students.
  • Oversee and coordinate departmental phone queue, email, text messaging, voicemail and front counter coverage to maintain optimal service to students and other constituents.
Management and Leadership Skills
  • Select, supervise, train and evaluate department staff.
  • Interface with other appropriate institutional departments to coordinate programs, services and policies.
Community Engagement
  • Be active in relevant professional associations.
  • Participate in College committees as assigned.
  • Interface with guidance counselors and community service organizations to provide timely and accurate flow of financial aid information to potential applicants.
  • Provide and evaluate data being released to outside agencies to ensure compliance.
  • Liaison with outside agencies and coordinate outreach activities.
Administrative Duties
  • Oversee a comprehensive debt management, default prevention and financial literacy program.
  • Interface with third party vendors, including but not limited to, those performing verification and other services.
  • Prepare informational materials for publication and maintain current information on the departmental website.
  • Other related duties as required.
Minimum Requirements
  • Bachelor’s degree
  • Five years of Financial Aid experience
  • Demonstrated experience with staff supervision
  • Demonstrated knowledge of federal financial aid regulations
Competencies and Desired Qualifications
  • Master’s degree
  • Strong computer software (e.g., Excel) and student information systems (e.g., Banner) knowledge and skills
  • Demonstrated experience with the Common Origination and Disbursement ( COD and National Student Loan Data Systems ( NSLDS ) applications
  • Demonstrated strong interpersonal skills
  • Demonstrated experience with the Federal Direct Student Loan program
Position Details

Position Information





Pay Grade

PSA 13

Salary Information

Anticipated starting salary based on experience: $82,981-$102,000


Full-time employees enjoy an array of benefits, including:
  • Comprehensive Health Benefits and Rewards for Wellness Incentives
  • Paid Time Off
  • Parental Leave
  • In-State Tuition Waivers
  • Legal Care Insurance
For a complete listing, visit:

Collective Bargaining Unit

Reports To

Dean Student Financial Assistance & Scholarships

Permanent/Limited position


Position End Date

Academic/Calendar Year


Work Schedule Information

Non-Standard: 35 hours per week

Campus Location

All Campuses

Civil Service List position

Environmental Conditions

This position is not substantially exposed to adverse environmental conditions.

Licenses, Tools and Equipment

Working knowledge of computers and related software; use of other office equipment.

Posting Details

Posting Details

Number of Vacancies


Application Open Date


Application Close Date


Posting Number


Quick Link

Special Instructions to Applicants

If attaching a resume complete with education history and/or employment history, please
disregard these sections within the online application.

Finalists may be required to provide official college transcripts.

Disability Accommodations

CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311 or emailing

EEO Statement

CCRI prohibits students, employees, contractors, volunteers, and visitors (collectively, “community members”) from engaging in discrimination and harassment based on any individual’s race, color, creed, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status, veteran status, and any other legally protected characteristic. This prohibition applies to CCRI’s educational programs and activities—including admissions—as well as all employment actions, including but not limited to recruiting, hiring, promotion, demotion, compensation, and benefits. Inquiries or complaints concerning discrimination shall be referred to CCRI’s Title IX Coordinator at

The Clery Act requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures they have put into place to improve campus safety.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * In order to improve CCRI's advertising strategy, please let us know where you FIRST learned of this job opportunity. Please be specific when using website or publication names (example: LinkedIN, HigherEdjobs, Chronicle, personal referral, etc.).

    (Open Ended Question)

  2. Do you have at least five years of experience in Financial Aid?
    • Yes
    • No
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents



The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs. We meet the wide-ranging educational needs of our diverse student population, building on our rich tradition of excellence in teaching and our dedication to all students with the ability and motivation to succeed. We set high academic standards necessary for transfer and career success, champion diversity, respond to community needs, and contribute to our state’s economic development and the region’s workforce.

CCRI offers the lowest tuition of any college in the state, and we’re dedicated to providing open access to Rhode Islanders who want the knowledge, skills, and training necessary to enter high-quality careers or transfer to four-year institutions.

From its modest beginning with 325 students in 1964, CCRI has grown to include four full-service campuses and two satellite campuses, serving approximately 18,000 students. Campuses are located throughout the state in Lincoln, Providence, Warwick and Newport.

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