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Assistant Director of Admissions Operations

University of North Carolina at Wilmington
Wilmington, North Carolina, United States
Salary Not Specified
Date posted
Apr 17, 2024

Posting Details

Posting Details

​Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy ,and the employee assistance program , many of which are offered free of charge.

Recruitment Range
$44,487 – $50,000

Vacancy Number

Position Title
Administrative Supervisor

Working Title
Assistant Director of Admissions Operations

Competency Level

Home Department
Admissions - 30110

Primary Purpose of Organizational Unit

Admissions purpose is to recruit, admit, and enroll students who will perform successfully in the collegiate community.

The recruitment processing through enrollment processing takes place in this unit. Daily contact with the public, including contact with professionals in all disciplines of the university, is involved. Telephone contact also involves an accurate knowledge of relaying Admissions policies and procedures set forth by the University and the Office of admissions. The office engages in a wide range of activities designed to publicize and describe the programs, activities and other opportunities available at UNCW .

Stdnt Engagement, Enrllmnt & Retent - 301 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace
Main UNCW Campus

Brief Summary of Work for this Position

This position will be a hybrid (on campus and remote) role that will report directly to the Associate Director for Systems and Operations for the primary purpose of overseeing all Operations activity in the Office of Admissions. Duties include:
  • Managing Operations workflow, establishing priorities, setting deadlines, and making adjustments as necessary
  • Overseeing payment processing and reconciliation
  • Ensuring timely and courteous customer service by Operations staff
  • Coordinating the operational budget
  • Managing phone call flow processes, assisting in establishing phone lines for Admissions employees, and managing phone messages for office closures
  • Directing mail and letter generation efforts, including Slate generated mailings, and coordinating with the on campus Postal Service
  • Maintain office inventory and assisting in ordering supplies as needed for Operations
  • Establishing team goals, tracking productivity, and reviewing performance measures
  • Evaluating team needs and providing suggestions for potential improvements to the Associate Director
  • Direct supervision of Operations staff, including coordinating individual performance goal-setting, conducting yearly evaluations, approving leave reports, and other supervisory tasks
  • Participating in meetings with systems team to determine opportunities for system enhancements and consulting on projects as they pertain to the Operations team
  • Hiring and coordinating temporary or student workers as needed
  • Other office duties as assigned

Minimum Education and Experience Requirements

Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience.

Preferred education, professional skills and experience

Two years experience in an office management and supervisory role.
Work-flow management experience, CRM (Slate) experience, payment/deposit management experience, Excellent written and oral communication skills, Microsoft Office and document editing experience

Required Certifications or licensure


1.0 (40 hours per week)

Months Per Year
12 Months

Work Days
Monday - Friday

Work Hours
8:00 AM - 5:00 PM

Type of Position

Anticipated Ending Date if Time-Limited

Position Number

Job Posting Date

Posting Close Date

Number of Openings
Single Incumbent

Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Briefly describe your supervisory experience and responsibility for managing employees.

    (Open Ended Question)

  2. * Do you have experience with an admissions application or workflow system? If so, please indicate which system and your usage. If no experience, please indicate N/A.

    (Open Ended Question)

  3. * Please describe any previous customer service experience.

    (Open Ended Question)

  4. * How did you learn of this opportunity with UNCW? (2024)
    • UNCW Website
    • UNCW LinkedIn Page
    • UNCW X Account (formerly Twitter)
    • UNCW Employee Referral
    • UNCW Instagram Account (UNCW_jobs)
    • UNCW Job Alert
    • Chronical of Higher Education
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women in Higher Education
    • Craigslist
    • Career Events/Job Fairs
    • Billboards/Marquee
    • Other
  5. * If you selected 'Other' to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.

    (Open Ended Question)

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