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Academic Services Officer I/II

Wayne State University
Detroit, Michigan, United States
Salary Not Specified
Date posted
Apr 16, 2024

Job Details

Academic Services Officer I/II

Wayne State University is searching for an experienced Academic Services Officer I/II at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Warrior 360 (W360) is a comprehensive student support model and community that supports the success of up to 150 incoming first-year students each academic year through graduation. In partnership with a team of other professionals, W360 Success Coaches will manage a caseload of current and first-year students through key academic thresholds and related student experiences. Serving as a retention advisor within our student success unit, this role is organized around a Tuesday – Saturday work week to address the evening and weekend needs of our students. (Tuesday – Friday 10:30am to 7:00pm and 9am – 5pm on some Saturdays)

Essential Functions:

Monitor and report student progress using unit and university tracking and reporting systems.

Effectively engage students in broad discussions and associated goals and activities from initial college preparedness through career planning

Intrusively monitor and support students using university systems, face to-face sessions, small groups or events and programs as appropriate.

Assist with departmental outreach including student informational sessions, membership recruitment and new student orientation.

Partner with unit leadership to design and execute tailored retention efforts across assigned student group.

Communicate W360’s academic and non-academic requirements, policies, and procedures effectively and accurately; maintain program related awareness.

Participate in unit and/or University committees; serve as liaison between W360 and college, schools, and other units within the University.

Work with assigned student group and their academic advisors to encourage regular department advising engagement.

Prepare written/oral weekly and semesterly reports.

Continuously develop knowledge of best practices, policies and procedures, technological tools, etc. with regard to program population needs.

Perform duties as assigned by Director and Associate Director(s).

Unique duties:


Bachelor’s degree in education, human services or social/behavioral sciences required for an Academic Services Officer I.

A Master’s degree in higher education, counseling, student affairs or related field for an Academic Services Officer II.

At least one year of experience (graduate or professional) in student supervision/advising and program leadership experience.

Strong commitment to inclusive and equitable student success.

Excellent written and oral communication skills. Ability to communicate effectively with others by phone, email, interpersonally, or in small and large group presentations.

Excellent organizational and analytical skills.

High degree of proficiency with standard office productivity software, especially MS Office 365.

Must be available to work evening and weekend hours as needed.

Preferred qualifications:

At least two years of experience (graduate or professional) in student affairs and/or related education student services. Knowledge of first-year experience programming, holistic support programs, peer mentor training programs, etc. Ability to communicate across large bodies of prospective and incoming students. Strengths in long-term planning, attention to detail and working with a campus network. Ability to work effectively in a fast-paced environment, both in person and virtually. Strong organizational skills and attention to detail. Master’s degree in education, Counseling, or related field. Five years of experience in student support, student success, development, education, or academic advising. Experience in supporting students through intervention, academic recovery and persistence.


H92 - Student Affairs

Primary department:

H9212 - Academic College Enrichment Services

Employment type:
  • Regular Employee
  • Job type: Full Time
  • Job category: Academic/Faculty
Funding/salary information:
  • Compensation type: Annual Salary
  • Hourly rate:
  • Salary minimum: $50,840
  • Salary hire maximum: TBD
Working conditions:

Normal office environment

Job openings:
  • Number of openings: 1
  • Reposted position: No
  • Reposted reason: None (New Requisition)
  • Prior posting/requisition number:
Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.


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