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FISKE Operations Manager


Job Summary

The FISKE Operations Manager is at the heart of the daily operations and strategic development of the FISKE Planetarium, requiring a blend of customer service, management, coordination, and educational responsibilities. The role involves serving as the initial point of contact for visitors, resolving inquiries, and providing a high level of customer service. The FISKE Office Manager will recruit, train, and supervise student employees, ensuring they are well-prepared in areas such as front desk operations, security protocols, and exhibition interpretation. This position also manages access requests, liaises with Facilities Management, and is in charge of the distribution of work among staff and student employees, aiming to enhance the operational efficiency and service delivery of the Planetarium.

Furthermore, the job encompasses a wide range of administrative, educational, and operational tasks including scheduling planetarium programs, developing and implementing marketing strategies, and maintaining the Planetarium’s online and physical presence. The role requires effective collaboration with various campus entities, community groups, and FISKE staff to deliver engaging educational programs. The FISKE Operations Manager is responsible for the evaluation and improvement of these programs, manage the planetarium’s equipment and software, and assist in securing and managing grant-funded projects. This multifaceted position aims to promote science education and enhance the visitor experience at the Planetarium, requiring an Office Manager with strong organizational, communication, and leadership skills.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are

Fiske's dedicated staff of astronomers, educators, and animators deliver world-class educational experiences for CU students, their instructors, visiting students and teachers, and the local community!

What Your Key Responsibilities Will Be

Planetarium Operations
  • Provides a high level of customer service as the initial contact for the Planetarium by answering questions, solving problems, or directing those with inquiries to the correct person in a friendly professional manner.
  • Recruits, trains, and supervises main office student employees and schedules their work to assist other staff members. Manages their work-study award allotments.
  • Is responsible for key and swipe access requests ensuring that those requesting access have a legitimate need.
  • Coordinates with Building Manager to report building needs, tracks and monitors requests. Informs building users of upcoming maintenance, repair, and security issues.
  • Hires, supervises, and trains student employees on topics such as security protocols, exhibition interpretation, DEAI, and services offered.
  • Organizes the daily activities of the work unit by prioritizing and monitoring workflow.
  • Trains planetarium student employees in front desk operations.
  • Monitors operations, programs, and projects of the FISKE Planetarium; finds opportunities for improving service delivery methods and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
  • Prepares and presents various reports and other necessary correspondence; prepares and maintains related reports, records, and files; ensures the proper documentation of activities.
Planetarium Data Analytics
  • Supervises student employees working on planetarium evaluation projects.
  • Assesses and evaluates the success or failure of programs using both quantitative and qualitative information and makes decisions about how to implement program improvements.
  • Researches and produces cyclical and ad hoc reports on planetarium activities.
  • Monitors and produces reports on data analytics.
  • Works with planetarium staff to identify projects that would benefit from student employee assistance, including student-focused exhibition programs, evaluation, and outreach.
FISKE Programs and Outreach
  • Performs duties such as ordering all Planetarium supplies, maintaining the Planetarium's mailing list, list-serv, website, social media presence, coordinating the development of bi-yearly brochures, and in general managing the flow of information in and out of the Planetarium.
  • In collaboration with FISKE Staff, develops and implements advertising and marketing strategies; develops and distributes informational flyers, newspaper notices, and website and social media updates.
  • Collaborates in the scheduling of Planetarium facilities for programs with schools and other community groups.
  • Prepares, presents, and schedules planetarium workshops and shows for the general public, schools and university community which includes selection of material to be presented, artwork for posters, selection of accompanying background music and production of soundtracks.
  • Schedules and presents planetarium programs for colleges classes, schools, community groups and the public; modify and install new programs; research, writes, produces, and updates existing programs as needed; compile schedules for public shows and lectures.
  • Liaisons with other campus entities such as the Procurement Service Center, Office of Information Technology, Risk Management, Campus Alcohol Agent, Facilities Management, CU Police Department, Parking and Transportation Services, other academic departments, UMC Event Planning, Academic Scheduling, and the International Tax Specialist as necessary for planning on-campus events.
  • Supports FISKE Staff and Leadership in developing and delivering engaging and educational planetarium programs tailored to diverse audiences, including school groups, families, and community members.
  • Operates and maintain planetarium hardware and software to ensure optimal performance and visitor experience.
  • Supervises and train part-time student employees and volunteers in planetarium operations and customer service standards.
  • Provides administrative support for program scheduling, coordination, and communication, ensuring efficient operation and outreach effectiveness.
  • Collaborates with CU and the Boulder Community in developing workshops and resources that enhance science education and promote the use of the planetarium as a teaching tool.
Planetarium Research Fund Support
  • Purchases new equipment, tools and shows according to established procedures; coordinates and is responsible for maintenance contracts and other related technical requirements of facility; maintains related records.
  • Assists in researching grant opportunities, compiling necessary data for grant proposals, and contributing to the reporting of grant-funded activities, aligning with the planetarium’s reliance on external funding from federal agencies, private donations, and other sources.
  • Collaborates with academic and research staff to identify and secure grant opportunities, providing detailed program data and assisting in the creation of compelling grant proposals.
  • Implements and monitors grant-funded programs, ensuring compliance with grant requirements, objectives, and timelines.
  • Maintains detailed records of grant activities, outcomes, and public engagement metrics to support effective reporting and future grant applications.
  • Works closely with the planetarium's leadership and external partners to promote and enhance the educational impact of the planetarium through grant-funded initiatives.

What We Can Offer

The salary for this 80% position is $43,000 annually.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .
Be Statements

Be dynamic. Be imaginative. Be Boulder.
What We Require
  • A bachelor’s degree or equivalent combination of education and experience may substitute.
  • 1+ years of professional, job related experience.

What You Will Need
  • A strong collaborative teammate.
  • An effective communicator with high work ethic and integrity.
  • Experienced with event planning.
  • Experienced in a planetarium educational setting supporting K-12, undergraduate, and public groups.
  • Able to collect and synthesize data to produce both qualitative and quantitative reports.
  • Exercise good judgment when making decisions impacting both planetarium staff and customers.
  • Able to communicate effectively across a range of platforms, including email, phone, messaging tools, and in person.

What We Would Like You to Have
  • Bachelor’s degree in astronomy, physics, or education.
  • 2+ years of production experience in a planetarium.

Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by April 21st, 2024 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu


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