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IT Helpdesk Technician

Employer
Marian University (IN)
Location
Indianapolis, Indiana, United States
Salary
Salary Not Specified
Date posted
Apr 16, 2024

Job Details

Position Details

Position Information

Position Title
IT Helpdesk Technician
Job Description

As a part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University seeks a Helpdesk Specialist in the Department of Information Technology to promote Marian University’s Catholic Franciscan mission and identity by providing technical assistance and support related to computer systems, hardware, or software. The Help Desk Specialist will respond to client requests, isolate problems, and determine and implement solutions. Additionally, this individual will manage software support applications as well as various helpdesk ticket tasks and customer support. MAC experience a plus.

Essential Duties and Responsibilities:
  • Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values, honoring the legacy of the founding congregation, through transformative education unity in diversity, leadership through service, integrating faith and life, institutional policies.
  • Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
  • Respond to customer service requests either in person or over the phone.
  • Train end users and other IT employees.
  • Maintain daily performance of computer systems.
  • Ability to troubleshoot problems in order to provide solutions.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Help Tier 3 to resolve technical problems with Local Area Networks ( LAN ), Wide Area Networks ( WAN ), and other systems.
  • Build and deploy computers for users and new employees.
  • Ability and flexibility required as part of the “on-call" team and schedule.
  • Other duties as assigned

Required Qualifications

Required Qualifications:
  • Knowledge of and commitment to the mission of Marian University
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and all Office versions.
  • Experience with Active Directory.
  • Excellent communication skills and telephone etiquette.
  • Strong organizational skills.
  • Detail oriented with the ability to multitask.
  • Previous experience in an IT Service Desk role.
  • Incident management experience – managing incidents including business expectations and communication maintaining SLA compliance.
  • Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.
  • After hours support as requested.
Review of applications will begin immediately and continue until the position is filled. Applications require a cover letter, a current resume, contact information for three professional references, and responses to the supplemental mission questions.

Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
Preferred Qualifications

Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:

https://www.marian.edu/faith
Physical Demands

Posting Detail Information

Posting Number
P438S
Open Date

Close Date

Open Until Filled
Yes
Special Instructions to Applicants

Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:

https://www.marian.edu/faith
Advertising Summary

Quick Link for Internal Postings
https://marian.peopleadmin.com/postings/3815

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How do you think Marian University’s mission, as well as the Catholic Franciscan identity, will support your work as a professor/administrator?

    (Open Ended Question)

  2. * How will the work you do in your role at Marian University be different in light of the mission and identity of the University?

    (Open Ended Question)

  3. * How will you promote the success of those from marginalized groups?

    (Open Ended Question)

  4. * In what ways will your work promote and support transformational leaders that are trustworthy, healthy, skilled and inquisitive?

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Company

Marian University

At Marian University, our vision is to provide an education distinguished in its ability to prepare transformative leaders for service to the world. Our mission is to be a great Catholic university dedicated to achieving excellence in learning, which is achieved through teaching, research, and scholarly activities in the Franciscan and liberal arts tradition. We welcome students of all faiths who seek an educational experience framed within the context of our Franciscan values of dignity of the individualpeace and justicereconciliation, and responsible stewardship. Our understanding of these values is informed by reflection on the life of Jesus Christ and prayer.

The institution grew out of the dedication and vision of Sister Theresa Hackelmeier and the Sisters of St. Francis, Oldenburg, who established a school in Oldenburg, Indiana, in 1851. The college was founded in Oldenburg in 1936 and moved to Indianapolis in 1937. On July 1, 2009, Marian College became Marian University.

Marian University is proud to be a higher education institution just ten minutes away from downtown Indianapolis. Here, you’ll not only get to benefit from the exceptional employment and internship opportunities the city has to offer but also its diverse culture and lively personality. From cool cultural districts with unique entertainment, shopping, and dining options to outdoor festivals, professional and amateur sports events, hiking and biking trails, and more, Marian University is conveniently located in the heart of it all. Whether it’s walking around Monument Circle, floating down the canal in a paddleboat, visiting the various historical sites and museums, or dining on Mass Ave, you’ll quickly find your favorite local hangouts and love this city just as much as we do.

Marian University Indy

 

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