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SUPPORT SYSTEMS ADMINISTRATOR

Job Details



Hiring Department

Division of Information Technology

Job Description

This professional information technology position spans a wide range of support activities to ensure proper configuration and functioning of servers and desktop computers, and connectivity between systems. A degree of interaction with people is involved; therefore, sound customer service principles must be applied while fulfilling the technical duties.

Responsibilities include providing high-level support and will overlap with some duties of other IT support staff: troubleshoot and resolve problems with servers, research equipment, personal computers, workstations, laptops, peripherals, and networked systems etc.; perform hardware and software installation, configuration, upgrades, and enhancements. Primary responsibility for all UNIX research systems in Arts & Science.

Duties include (but are not limited to):

Provide Tier 2 End-user system support for the College of A&S.

Provide assistance and computing support for faculty/staff/researchers in the College of A&S.

Provide research computing support in the College of A&S.

Provide technical assistance, consultation, and direction in research technology (Hardware, software, server) for College.

Help Desk support for A&S IT. Provide immediate support by affected users via call ins, email, incoming Cherwell tickets backup for Technical Response Team.

Work Collaboratively with cross functional teams to ensure end-users equipment, servers, networked equipment, and research equipment are in working order.

Maintain liaison roll in specific College of A&S Departments to ensure information is gathered and disseminated to colleagues and leadership to meet end user needs.

Maintain hardware/software research labs computing, classroom computing, provide AV support in the College of A&S.

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

Bachelors Degree in Computer Science or equivalent work experience. 5-7 Years of experience working with IT systems in comprehensive higher education environments.

Preferred Qualifications

5 years of experience in a research university setting providing IT support to faculty and staff researchers 5 years of experience in a research university setting providing IT support to faculty and staff researchers

Anticipated Hiring Range

Salary Range: $51,875 - $64,000 Commensurate with experience

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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Company

Mizzou

The University of Missouri was founded in 1839 in Columbia, Mo., as the first public university west of the Mississippi River and the first state university in Thomas Jefferson's Louisiana Purchase territory. MU provides all the benefits of two universities in one — it's a major land-grant institution and Missouri's largest public research university.

Considered one of the nation's top-tier institutions, Mizzou has a reputation of excellence in teaching and research, and is the flagship campus of the four-campus University of Missouri System. It is one of only 34 public universities, and the only public institution in Missouri, to be selected for membership in the Association of American Universities. MU offers more than 280 degree programs — including more than 75 online degree options — and is designated as comprehensive doctoral with medical/veterinary by the Carnegie Foundation for the Advancement of Teaching.

Mizzou is recognized nationally and receives top rankings for its programs in many areas, including journalismdispute resolutionfamily and community medicinecampus writing program and Freshman Interest Groups. As one of only six public universities in the country with medicineveterinary medicine and law all on one campus, MU provides Missouri with an educated work force of doctors, veterinarians and lawyers.

At Mizzou, we know how to make an impact—and our work reaches far beyond our campus. When you become part of our community, you’ll be part of our collective effort to teach, to learn and to drive change that results in better lives and brighter futures for the world.

Mizzou Tigers are lifelong learners, and that includes our faculty and staff members. All employees have the opportunity to pursue personal and professional growth and acquire new skills for their own benefit and the benefit of the university.

Our university seeks to support the whole employee, and that includes a competitive compensation and benefits package, support that will help you find work/life balance, a focus on career planning and plenty of opportunities to find and be recognized for your success.

We support an engaged and energized university community through competitive medical, dental and vision insurance as well as diverse programs to support whole-person wellness.

Mizzou empowers employees to make a lasting financial plan with retirement plan options, some of which are accessible to all faculty and staff, no matter their eligibility for other benefits.

Mizzou is a world-renowned educational and research institution, and our first-rate faculty, staff and students are part of something big. If you’re looking for a vibrant community that offers endless opportunities to grow and make a difference throughout our state, the nation and the world, our university may be the place for you. 

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