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Enrollment Operations Specialist

Eastern University
Saint Davids, Pennsylvania, United States
Salary Not Specified
Date posted
Apr 12, 2024

Job Details

Position Description

Are you an organized, detail-oriented person? Would you love to work with a dynamic, fun, community-oriented team at a University experiencing significant growth? Eastern University’s Undergraduate Admissions team is looking for a hard-working individual to help process prospective student applications. This is an entry-level position that does not require previous University Admissions experience.

The Enrollment Operations Specialist, reporting to the Assistant Director of Enrollment Operations, assists with the processing and maintenance of applicant files for Undergraduate Admissions. Key responsibilities are processing, data entry, and managing credentials.

Similar to all team members, the Enrollment Operations Specialist is responsible for maintaining the department culture of excellent customer service and fostering a spirit of positivity, efficiency, responsiveness, continuous improvement, and celebration of individual and team successes.

Position Responsibilities
  • Assist with the processing, scanning, and uploading of student application materials into the Enrollment CRM and document management software.
  • Monitor Admissions email account for incoming inquiries and applications.
  • Create inquiry records in the Enrollment CRM, answer and properly forward incoming inquiry calls, and monitor applicant files.
  • Audit application files for data consistency and correct supplemental documentation.
  • Assist in communicating with the Enrollment team regarding admission processes and missing required documentation from applicants.
  • Attend regularly scheduled meetings, team celebrations, and trainings.
  • Communicate across various support offices (i.e. Financial Aid, Student Accounts, Registrar, etc.) about applicants, student data, and class starts.
  • Provide quality customer service to students, staff, and faculty and embody the Eastern values of faith, reason, and justice to serve the university community with integrity.
  • Perform other program specific tasks as assigned by a member of the Admission leadership team.
  • Other duties as assigned
  • Demonstrate commitment to the student-focused and value-centered characteristics of the university as articulated in the EU Mission, Vision, and Core Commitments.
  • Flexible, team-oriented, collaborative, positive work ethic and attitude.
  • Familiarity of Microsoft Office Suite programs (i.e. Word, Excel) or Google Suite
  • Exhibit excellent written and verbal communication skills, problem-solving ability, and effective relational and customer service skills
  • Proven administrative skills, including attention to detail, the ability to establish priorities and attain goals, the ability to maintain confidentiality, and display excellent grammar and word-processing skills.
  • Ability to work independently with minimal immediate supervision
  • Knowledge of higher education recruitment and admissions practices is an asset, but not required


Eastern University

About Eastern University 

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, Seminary, urban, professional and international programs. Applicants should have a Christian commitment compatible with its mission and be willing to endorse by signing Eastern University’s doctrinal statement. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes are encouraged to apply.

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