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Campus Support Technician

Employer
The Citadel
Location
South Carolina, United States
Salary
Salary Not specified
Date posted
Apr 12, 2024


Campus Support Technician

Job no: 496543
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Information Technology
Salary: 40,000
Payscale: Band 4

Job Responsibilities:

The Citadel, The Military College of South Carolina, is seeking applicants for the position of Campus Support Technician within the Information and Technology Services department.

  • Collaborate with The Citadel's Information Technology Services team to deliver technical support to faculty, staff, and students.

  • Perform daily campus technology support tasks using The Citadel's IT ticket system, including on-site troubleshooting, diagnostics, and repairs of faculty, staff, and student computer systems, as well as classroom AV support.

  • Install, configure, troubleshoot, and repair all computing equipment, including Windows-compatible and Apple computers, laser-jet printers, scanners, projectors, and AV equipment.

  • Conduct comprehensive computer software installation and configuration. Assist in documentation and provide formal and informal training to end users.

  • Conduct routine maintenance checks on AV equipment to ensure optimal performance.

    Minimum and Additional Requirements:

  • Associate degree in computer science or a related field with at least two (2) years of relevant experience OR a high school diploma (or equivalent) with a minimum of four (4) years' experience in computer system analysis, AV support, design, testing, debugging, and maintenance techniques.

  • Proficiency in Windows operating systems is essential. Exceptional customer service skills and a strong dedication to delivering outstanding service are required.

  • Demonstrated understanding and appreciation for the unique needs of users in an academic environment. Must exhibit tact and sensitivity when interacting with a diverse user community.

  • Excellent written and verbal communication skills are essential. Ability to work independently and demonstrate initiative. Punctuality and reliability are paramount.

  • Physical ability to lift up to 50 lbs is required. Must possess a valid SC driver's license and be able to operate a van and golf cart.

    Preferred Qualifications:

  • CompTIA Certifications such as A+, Network+, and Security+ are preferred.

  • CTS certification and familiarity with Extron Control systems is advantageous.

  • Bachelor's degree in a related field, coupled with relevant experience, is desirable.

    Additional Comments:
  • Supplemental questions are considered part of your official application. Resumes will not be reviewed to determine if an applicant has met the qualifications for the position.
  • Military experience is not a requirement of this position, but the successful candidate will develop an understanding of the military character of The Citadel as an integral part of the college's identity.
  • Applicants indicating college credit or degree(s) on the application may be required to present an official copy of the college transcript upon employment.


  • Benefits of Working at The Citadel:

    Extensive Health Plans

    Great Retirement Options

    Tuition Waiver Program

    Paid Parental Leave

    Employee Discounts

    Isle of Palms Beach Club

    Swain Family Boat Center

    Community Service Opportunities

    Read more about our benefits, on our HR website

    About The Citadel College:

    The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina.

    Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master's degree, the opportunities are endless.

    There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a

    concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.



    To apply, visit https://jobs.citadel.edu/cw/en-us/job/496543/campus-support-technician



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