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Success Coach

Millersville University
Pennsylvania, United States
Salary Not specified
Date posted
Apr 12, 2024

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Position Type
Faculty Positions, Business & Management, Accounting & Finance
Employment Level
Employment Type
Full Time

Success Coach
Millersville University

Department: Office of Dean, Student Success and Academic Support Services
Nature of Position: Permanent, Full-time

Job Summary/Basic Function
The Success Coach will serve as the academic success coach for students in the Gateway Scholars program, a provisional admission program for first-year students at Millersville University, and, in consultation with the college success coaches, also provide support to other students in risk categories across all academic colleges. This person will report to the Associate Provost of for Student Success and Dean of University College. The position supports undergraduate student retention, persistence, and the transition to the university experience.

Located in Lancaster County, Pennsylvania, Millersville University of Pennsylvania is one of the 10 public universities of Pennsylvania's State System of Higher Education. Our pillars of distinction include exceptionally strong student-faculty relationships, numerous programs of distinction, a beautiful campus and vibrant location, and successful job placement for our students. Our students' success, both inside and outside of the classroom, is our highest priority, and we provide numerous opportunities to facilitate their academic, personal, and social growth and development. Almost 70 baccalaureate programs are available for our 6,000 students to find their path. Approximately one thousand graduate students enroll in 21 master's and three doctoral programs. Our faculty are highly respected in their fields and dedicated to the success of students in the classroom, research labs, and in campus life. Over 66,000 alumni live in all 50 states and in 72 countries around the world. We seek individuals who embrace and value our EPPIIC values of exploration, public mission, professionalism, inclusion, integrity, and compassion.

Annual Salary: $53,360.00, plus comprehensive benefits starting on the first day of employment, including:

  • Health insurance - Low bi-weekly premium. Employees pay 5% of bi-weekly salary for benefit coverage with ability to pay 2.5% when participating in the wellness program.
  • Dental insurance - Coverage is free to employee and dependents after 90 days
  • Vision insurance - Coverage is free to employee and dependents after 90 days.
  • Group life insurance - equal to annual salary (up to $50,000) at no cost to the employee
  • Voluntary Group Life and Accident Insurance - available for purchase at low rates for additional employee coverage as well as coverage for spouse and children
  • Long Term Disability Insurance - available for purchase at low rates with either a 90 or 180-day waiting period
  • Retirement - 2 plans to choose from
  • Tuition waiver - employee, spouse, and dependents are eligible
  • Vacation leave- up to 10.4 days accrued for the first year, increases to up to 15.6 days per year after first year
  • Personal leave - up to 5 days per year
  • Sick leave - up to 15.6 days accrued per year, including up to 5 days per year that can be taken to care for a family member
  • Holiday leave - up to 12 days per calendar year

The State System Employee Benefits Summary can be found at

At Millersville University we are committed to fostering a learning and working environment that promotes the intersectionality of diversity to foster a climate of inclusion. Employing our EPPIIC values and the principles of Inclusive Excellence, we hold that an inclusive community is a core value that is an essential part of the foundation for our learning and working environment. Millersville University is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity or gender expression. Individuals from traditionally underrepresented populations are encouraged to apply.

Required Qualifications
  • Bachelor’s degree.
  • Two years’ experience in academic coaching, advising, or directly related field.
  • Demonstrated ability to:
    • understand the specialized academic needs of provisional admission students.
    • work collaboratively with students, faculty, and staff.
    • design and implement successful events, programs, and presentations.
    • provide excellent customer service.
    • understand college course selection and the registration process.

  • Excellent oral, written, interpersonal communication skills.
  • Effective time management.
  • Excellent problem-solving skills.
  • Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook.
  • Evidence of a commitment to diversity, equity, and inclusion.
  • Valid driver’s license.
  • Successful interview.
  • Successful completion of three background checks.

Preferred Qualifications
  • Master’s degree.
  • Experience in academic advising/coaching in higher education.
  • Experience with tutoring.
  • Public speaking experience.
  • Record keeping experience.
  • Experience with Starfish or similar student success platforms.

Job Description
Duties and Responsibilities:
Essential and primary duties are to assist students, faculty, and university staff to enhance student retention and success through the Gateway Scholars program, supporting students in their first two semesters while aiding their transition away from the intensive scaffolds of the program.
In consultation with the college success coaches, also provide coaching to other students in risk categories across all academic colleges.
Duties will encompass the following tasks and other assigned functions:

Duties for students in Gateway Scholars Program:
  • Provide one-on-one and group holistic support services, including regular study sessions, for students in the Gateway Scholars program.
  • Track and document general student progress in the Gateway Scholars success coaching program (such as attendance and goal setting) to share with academic advisors.
  • Facilitate specialized programming, workshops, and seminars that focus on high impact practices to improve retention and persistence rates for the Gateway Scholars.

Duties for all students, including Gateway Scholars Program:
  • Provide one-on-one and group holistic support services for other first-year students and students in risk categories across the academic colleges.
  • Assess student needs, identifying appropriate interventions, and developing individualized success strategies with students.
  • Provide academic assistance in the areas of time management, note taking, study strategies, learning strategies, goal setting, motivation, work/life integration, interpersonal skill development, leadership skill development, and self-awareness.
  • Refer students to appropriate community and campus resources and help them connect to those resources.
  • Assist students to better manage their relationships with roommates, classmates, professors, and other campus stakeholders.
  • Assist students with setting a schedule to manage class attendance, study time, work (if applicable), and campus engagement.
  • Assist with the implementation of academic advisors’ recommendations.
  • Assist in resolving student scheduling conflicts.
  • Monitor progress towards personal and academic goals.
  • Assist students in gaining access to courses as recommended by their academic advisors.
  • Help in navigating online platforms for student use (such as D2L, Max, Outlook, Starfish).
  • Provide outreach to students regarding placement testing (if applicable).
  • Provide targeted outreach and hold meetings with students flagged from Starfish.
  • In conjunction with the college success coaches, co-facilitate programming for students in risk categories.
  • Review academic policies and procedures to better counsel students with questions and/or problems.
  • Track and document general student participation in success coaching programming.

  • All other duties as assigned.

Essential Functions
  • Extensive writing and verbal communications skills. (Provide information and assistance regularly)
  • Basic math skills (add, subtract, multiply, divide)
  • Understanding of written and verbal directions.
  • Limited physical effort required.
  • Limited exposure to physical risks.
  • Work is normally performed in a typical interior/office work environment.
  • Ability to sit/stand for long lengths of time.
  • Must be able to lift/pull/push up to 10 pounds.
  • Dexterity of hands and fingers to operate a computer keyboard and mouse.

To apply, please visit:


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