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Director of Auxiliary Operations

Sam Houston State University
Huntsville, Texas, United States
Salary Not Specified
Date posted
Apr 11, 2024
Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package , competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.


Director of Auxiliary Operations

FLSA status

Hiring Salary

Commensurate with education and experience.

Auxiliary Services

Division of Finance and Operations

Open Date

Open Until Filled

Educational and Experience Requirement

Bachelor’s degree in business administration, communication, or related field. Five years of experience in budget and bookkeeping or in a related field. Experience in an institution of higher education is preferred. Auxiliary program experience and customer service is highly desirable. A combination of education, experience and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Responsible for providing leadership and performance accountability to the Auxiliary Services department within the Division of Finance and Operations. Provides organizational direction within the day-to-day operations of the Auxiliary Services department. Performs complex and advanced managerial work providing direction and guidance in strategic operations and planning for the department and its programs.

Primary Responsibilities

Directs daily operations and strategically plans for Auxiliary Services including, but not limited to, the University Bookstore and Bearkat Bundle program, University Hotel, Dining Services, Vending Services, Mail Services, and Bearkat Course. Supervises and coordinates business functions of the department including procurement, accounts payable, accounts receivable, budgeting, staffing, scheduling, and other managerial responsibilities. Manages activities within the Auxiliary Services office by providing supervision, guidance, and direction to staff. Coordinates work schedules to ensure that the operations are open at convenient and appropriate times for students and staff. Approves employee time sheets and prepares departmental payroll information. Monitors and evaluates programmatic and operational effectiveness and effects changes required for improvement. Recommends and participates in policy and procedure development as needed for department. Develops, recommends, and implements changes that improve operations and services. Manages and monitors Auxiliary budgets, reviews monthly revenue, and expense statements and makes annual projections to assist in setting goals and performance objectives. Contributes in the development of the annual budget and monitors the budget throughout the year. Maintains activity and accounting reports for informational and internal control purposes. Prepares and manages projects associated with Auxiliary Services such as writing and evaluating Requests for Proposals (RFP’s), contract review and vendor compliance to terms. Collaborates with auxiliary partners to facilitate seamless operations for staff and students. Assists and collaborates with partners to develop and implement program enhancements to continually provide customer centric services. Works closely with Executive Director for Hospitality and Auxiliary Services to support the department strategic goals and objections. Serves on committees as requested. Coordinates cross departmental collaborations to plan and implement improvements which will benefit the campus community. Collaborates with team to establish and implement short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures. Performs other related duties as assigned.

Other Specifications

Provides leadership and oversight to the department. Must exhibit a high level of professionalism, executive ability, and a keen understanding of protocol. Ability to organize work effectively and prioritize objectives. Ability to exercise discretion, excellent reasoning, and independent judgment. Develops policies and operational procedures for the overall department. Skilled in directing multiple tasks, setting priorities, and organizing operations. Asset and fiscal resources management skills preferred. Ability to establish and maintain effective work relationships with administration, faculty, staff, and the public. Strong communication skills, both orally and written. Requires critical judgment for the department, in which very serious consequences on decision-making can occur. Interprets and applies complex directives, policies, regulations, statues, and procedures, and/or written guidelines for a department or major work group.

This position may be designated as a Campus Security Authority ( CSA ).

Full Time Part Time
Full Time

Position Number


EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Annual Security and Fire Safety Report
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. Letter of Recommendation 1
  4. Letter of Recommendation 2
  5. Letter of Recommendation 3
Optional DocumentsScreening Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position?
    • The Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • HBCU Connect - Historically Black Colleges and Universities
    • HACU - Hispanic Association of Colleges & Universities
    • The Journal of Blacks in Higher Education
    • Association for Women in Science
    • TWC - Work in Texas
    • Inside Higher Ed
    • Higher Ed Jobs
    • HERC - Higher Education Recruitment Consortium
    • SHSU Website
    • SHSU Employee
    • SHSU Recruiter
    • Other
  2. If your response to the question above was 'SHSU Employee' please indicate employee's name and department.

    (Open Ended Question)

  3. If your response to the question above was 'Other' please indicate from what source.

    (Open Ended Question)

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