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Associate Director of Business Operations, Housing Operations Hybrid

University of Cincinnati
Ohio, United States
Salary Not Specified
Date posted
Apr 12, 2024

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University’s overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.

Job Overview

Serve as an administrative officer for the department, sharing the responsibility for the overall department vision, and implementation of strategic initiatives. Assist in the oversight of all housing operations and information technology initiatives.

Essential Functions

  • Design, coordinate, and supervise systems and procedures that promote innovation and efficiency in managing a comprehensive housing contract, selection process, and Service Center operations.
  • Evaluate the effectiveness of the housing operations and customer service initiatives to identify updates and enhancements that meet the needs of residents and ensure consistency with the mission of Housing, Campus Services, and the University.
  • Lead the planning for and implementation of information technology initiatives for the department with both technical and non-technical staff. Effectively manage the capabilities of the current housing management system and other corollary systems in the department as well as identify opportunities to enhance or streamline services.
  • Assist with forecasting occupancy as well as developing and monitoring revenue and expense budgets.
  • Lead the collection of data and timely preparation of informational and statistical reports.
  • Assist in the development of marketing strategies and public relations activities. • Contribute to and participate in strategic planning, department goal setting, data/assessment efforts, and development of policies and protocols. Communicate staff trends, concerns, and achievements regularly with supervisor and Housing Leadership Team.
  • Counsel students and other constituencies with expertise in one or more areas pertaining to Housing and Food Services (application process, collections, financial aid, student accounts, and student records and registration). Employ professional judgment and decision-making skills to meet students’ service needs. Manage service-related inquiries.
  • Assists with all major functions of University Housing including, but not limited to, move-in, move-out, Admissions events, trainings, and retreats.
  • Participate in professional activities and represent Housing Services at meetings and events that promote effective operation of the residence hall programs.
  • May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
  • Serve as an after-hours contact for live-in staff for residence hall facility emergencies.
  • Perform related duties based on departmental need. This job description can be changed at any time

Required Education

  • Bachelor’s Degree
  • Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

  • Five (5) years of experience in housing administration/management on a college campus or similar environment. At least one (1) year of supervisory experience.

Physical Requirements/Work Environment

Office environment/no specific unusual physical or environmental demands.


Compensation and Benefits


UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

  • Competitive salary of $76,437.
  • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
  • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
  • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
  • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
  • Tuition remission is available for employees and their eligible dependents.
  • Enjoy discounts for on- and off-campus activities and services.

If interested, please apply online at

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at

The University of Cincinnati is an Equal Opportunity Employer.

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