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Business Applications Analyst

University of North Carolina at Wilmington
Wilmington, North Carolina, United States
Salary Not Specified
Date posted
Apr 11, 2024

Job Details

Posting Details

This position is designated as Exempt from the Human Resources Act ( EHRA ).

Posting Details

​Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy , and the employee assistance program , many of which are offered free of charge.

Working Title
Business Applications Analyst

External Link to Posting

Vacancy Number

Position Number

Location of Workplace
Main UNCW Campus

Home Department
Enterprise Systems Support - 55220

Business Affairs - 35000 Division

Brief Summary of Work for this Position

This position provides a high level of technical support (documentation, troubleshooting, development, testing, implementation and analysis) for Commercial Enterprise applications and interfaces, which deliver IT tools and support business functions across UNCW .

Responsibilities include:
  • Manages or serves on one or more projects
  • Formulates and develops plans and documents required steps to achieve stated requirements
  • Reviews plans with management/peers
  • Adheres to all UNCW polices on information security and confidentiality
  • Ensures that clients are kept informed of all system updates; and updates are fully tested before going live
  • Updates documentation to reflect any resulting changes in systems, departmental procedures or policies.
Examples of Enterprise systems supported:
  • ITSM and workflow solutions (TeamDynamix)
  • Application and process scheduling/automation (Broadcom Applications Manager)
  • Document management/imaging (Perceptive Content, DocuSign)
  • Telecommunication management (Calero/Telesoft)
  • Web portals (SharePoint)
Work schedule may include some after hours and weekend assignments for scheduled maintenance windows or software troubleshooting.

Minimum Education and Experience Requirements
  • Bachelor’s degree in Information Technology or closely related degree from an appropriately accredited institution or an equivalent combination of education and experience
  • Demonstrated ability to successfully provide administration, support, and upgrades of enterprise applications through their life cycle
  • Demonstrated proficiency in Oracle PL/ SQL and/or MS SQL T- SQL such as writing SQL queries, Oracle packages, functions, procedures, and creating tables and views
  • Demonstrated ability to create scripts in Windows and/or Linux operating systems such bash shell scripts to executes other programs, pass parameters, manipulate files, etc.
  • Demonstrated ability to resolve complex technical issues in an enterprise systems environment
  • Demonstrated analytical and communication skills with colleagues and clients.
  • Demonstrated ability to understand client requirements and develop suitable software solutions
  • Demonstrated ability to successfully manage project workload and multiple service tickets across several software solutions
Preferred Education, Knowledge, Skills & Experience
  • Enterprise systems maintenance experience for systems UNCW utilizes
  • Meets technical proficiencies
  • Development skills experience
  • Business Process improvement experience
Required Certifications or Licensures

Primary Purpose of Organizational Unit

The Department of Enterprise Systems Support is a part of Information Technology Services ( ITS ) of the University of North Carolina Wilmington. ITS is an innovative organization committed to providing a technologically progressive environment for students, faculty and staff. The Department of Enterprise Systems Support is responsible for systems analysis, design, programming, and support for enterprise and vendor applications.

The Department of ESS provides:
  • Innovative, stable, cost effective and secure technical support and maintenance of enterprise solutions to the campus community
  • Day to day support for production applications and systems
  • Timely implementation of upgrades and releases
  • Development and analysis to support the operational requirements and mandates for production applications and systems
  • User access for production applications
College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings
Single Incumbent

Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.

Months Per Year
12 Months

1.0 (40 hours per week)

Type of Position

Anticipated Ending Date if Time-Limited Positions

Job Posting Date

Posting Close Date
Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNCW? (2024)
    • UNCW Website
    • UNCW LinkedIn Page
    • UNCW X Account (formerly Twitter)
    • UNCW Employee Referral
    • UNCW Instagram Account (UNCW_jobs)
    • UNCW Job Alert
    • Chronical of Higher Education
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women in Higher Education
    • Craigslist
    • Career Events/Job Fairs
    • Billboards/Marquee
    • Other
  2. * If you selected 'Other' to the question above, please explain how you found out about this opportunity. Enter N/A if not applicable.

    (Open Ended Question)


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