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CIRES/ NSIDC Data Support Specialist

University of Colorado Boulder
Boulder, Colorado, United States
Salary Not Specified
Date posted
Apr 10, 2024

Job Summary

The National Snow and Ice Data Center (NSIDC) User Services Office (USO) is an information service for NSIDC's scientific user communities. The Data Support Specialist is a member of the User Services Office who engages the user community to understand their science needs and provide support for NSIDC data and information services. A successful Data Support Specialist will develop detailed knowledge of the data products they are assigned to support, including understanding the scientific uses of the data and the tools used by the user community to work with the data. This knowledge is used by the Data Support Specialist to represent the user perspective in data product archival and publication, providing detailed information on all aspects of NSIDC’s user community needs. Additionally, the Data Support Specialist will work directly with users to solve problems with using NSIDC data, or to provide resources to improve understanding of the data. To accomplish these tasks, Data Support Specialists work closely with scientists and data management staff. Data Support Specialists may also occasionally represent NSIDC at engagement events to directly support users and promote NSIDC’s data and services. The position reports to the Deputy Communications Manager.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

At CIRES , more than 950 environmental science professionals work to understand the dynamic Earth system, including people’s relationship with the planet. CIRES has partnered with NOAA since 1967, and our areas of expertise include weather and climate, changes at Earth’s poles, air quality and atmospheric chemistry, water resources, solid Earth sciences, and more. Our vision is to be instrumental in ensuring a sustainable future environment by advancing scientific and societal understanding of the Earth system.

The National Snow and Ice Data Center ( NSIDC ), part of the Cooperative Institute for Research in Environmental Sciences (CIRES) at the University of Colorado at Boulder, serves as a national information and referral center in support of snow and ice research. NSIDC is a trusted source of cryospheric data and services, and is a leader in research and development within this field.

What Your Key Responsibilities Will Be
  • Tracks and reports information on user community requirements acquired by supporting end users through request management and user engagement activities.
  • Participates in NSIDC Product Teams to publish and support NSIDC data products.
  • Communicates user community requirements and User Services operational needs to assigned NSIDC Product Teams.
  • Researches data format, content, and visualization methods for assigned NSIDC data products.
  • Reviews data and metadata for accuracy, completeness, and usability in supported tools.
  • Tests and supports end-user data access through HTTPS download and accessing data stored in Amazon Web Services (AWS) Simple Storage Service (S3) through AWS Elastic Cloud Compute (EC2) instances.
  • Initiates data product changes through their teams based on user requirements.
  • Develops user support material, including tutorials and help documentation for assigned NSIDC data products and data-specific tools.
  • Participates in NSIDC development projects to communicate User Services operational needs and provide data expertise for testing developed tools and services.
  • Triages incoming user requests through email, request forms, or phone.
  • Communicates with users to determine and understand their data needs, data or software problems, or support requirements.
  • Researches sources and/or seeks appropriate specialists and/or scientists to obtain information needed to respond to users.
  • Escalates requests requiring detailed data product knowledge to the appropriate team member and/or scientist when needed.
  • Develops reports to keep User Services staff and NSIDC staff aware of trends in user needs based on requests.
  • Maintains the User Services help desk and mass mailing software.
  • Contributes to the development and content of outreach materials such as brochures, newsletters, Internet postings, webinars, workshops, and tutorials.
  • May occasionally attend conferences or user engagement events to represent NSIDC data products and services, and to interact directly with the user community.
  • Reviews and manages email notices to users regarding data product updates.
What You Should Know
  • Please note that those applicants requiring visa sponsorship now or in the future will not be considered for this position. Applicants must be currently authorized to legally work in the United States on a full-time basis.
  • Due to NASA funding restrictions, candidates who have paid or unpaid appointments or positions with Chinese Government organizations, Chinese Government controlled organizations, Chinese-owned companies, or any company incorporated under the laws of the People’s Republic of China are ineligible for hire.
What We Can Offer
  • CIRES offers a generous compensation and benefits package.
  • The annual hiring salary for this position ranges from $54,500 - $80,000. Salary is commensurate with education and experience and determined based on our CIRES internal career track classification.
  • Relocation funds are available for this position following CIRES and the University of Colorado’s relocation processes and procedures.
  • CIRES and the University of Colorado Boulder offer a robust training curriculum, opportunities for professional development and a Mentorship Program.
  • Boulder is a vibrant community with access to mountain parks, dog parks, miles of trails, rivers, lakes, cafes, restaurants, boutiques, theaters, museums, and sports venues. Boulder was recently ranked as one of the top places to live in the U.S. by U.S. News .
  • As an employee at CU Boulder, you will have free access to the regional public transit system, an outstanding network of buses, and light rail systems that service Boulder and connect to Denver, the Denver airport, and surrounding communities.

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be creative. Be successful. Be Boulder.

What We Require
  • Bachelor’s degree in a science subject area, preferably in an earth science field.
  • At least two years of relevant experience.
What You Will Need
  • Customer service experience
  • Training or experience in using remotely sensed data and satellite image analysis
  • Familiarization with data visualization and analysis packages
  • Ability to clearly communicate scientific and technical information
  • Strong oral and written communication skills
  • Skills for problem solving and attention to detail
  • Proficiency in troubleshooting, modifying, and updating existing Python notebooks used for data access and visualization
  • Ability to provide efficient and thorough internal and external customer support and satisfaction
  • Ability to work on multiple teams that have diverse missions and operating styles
  • Ability to work independently in an unstructured, collaborative environment
  • Ability to organize, manage, and track simultaneous and continuing unresolved tasks
  • Ability to be assertive in communicating end user needs
  • Excellent interpersonal skills
  • Ability to accommodate some travel
  • Strong interest in teamwork and helping others
  • Ability to understand and synthesize scientific and quantitative information
What We Would Like You to Have

We invite applicants to apply even if they do not have the preferred skills and experience outlined in this section. If you meet the minimum qualifications and have passion for the work, you are encouraged to apply. We encourage on-the-job training for any additional skills or knowledge that become relevant to the position.
  • Master’s degree, preferably in an earth science discipline
  • Experience using GIS software packages
  • Knowledge of Unix
  • Experience working with additional programming languages, such as Matlab, R, and/or IDL
  • Experience educating customers or end-users, particularly in the use of remote sensing and other geospatial data
  • Experience working in Amazon Web Services (AWS) Elastic Cloud Compute (EC2)
  • Experience performing quality analysis of data
  • Experience following organizational or publication style guidelines
Special Instructions

To apply, please submit the following materials:

  1. Resume/CV.
  2. Cover letter briefly describing your qualifications, professional goals, and specific interest in this position.
  3. List of contact information for 3 professional references (name, title, professional relationship, email) who may be contacted on your behalf for a professional reference. You don’t need to include letters of recommendation with your initial application. If you are selected as a finalist for this role, the search committee will request one letter of recommendation at a later time.

Applications received by April 24, 2024 will receive full consideration. Posting will remain available until finalists have been identified.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs .

Posting Contact Information

Posting Contact Name: Lisa Booker

Posting Contact Email:

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